GO Outdoors - Coventry レビュー 

2,337
TrustScore 5段階評価の4.5

4.6

Canley Road, Canley, CV5 6RN Coventry, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Went here the other day to upgrade and add to my camping equipment, everything was fairly straightforward to find and when I came to the tills, Sarah helped me out massively. She got me signed up to t... もっと見る

企業が回答しました

5つ星のうち1の評価

Very poor item purchased via click and collect. Returned item back to store and staff were unhelpful and unfriendly. I am still waiting for an email stating I returned to store Even though returned it... もっと見る

企業が回答しました

5つ星のうち5の評価

Everything we needed for our camping trip was readily available and we were served by Sarah who was very lovely and walked us through how much we would save if we were to become members. I shall be re... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent quality and wide range of products. Really good prices, often cheaper than online. Great customer service. The particular item I wanted is £5 online. In Go Outdoors it was 97p. My memb... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Coventry について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

4.6

優良

TrustScore 5段階評価の4.5

2337件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(2,337)

過去12か月のレビュー数: 35,134

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent Customer Service from Phoenix

My brother and I went into store to find some walking shoes for our upcoming holiday. Phoenix was incredibly helpful, giving us shoe suggestions, advice on how to wear them correctly, maintenance and even analysing my gait. Whilst we didn’t find anything for our specific needs, we left feeling really impressed by Phoneix’s knowledge, professionalism and patience. As per previous reviews, she really is a credit to Go Outdoors and to herself and will go very far in whatever she does in the future. Thanks Phoenix and team.

2026年5月30日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Phoenix was amazing in store today

Phoenix was amazing in store today. She gave us some really good advice regarding running shoes and laces. Really knowledgable and warm. Would recommend her serve for any sports goers!

2026年5月30日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I was buying some walking boots and was…

I was buying some walking boots and was unsure what I needed. Phoenix was fantastic, helping me pick the right boots, giving me care tips and generally helped me through the process greatly.

2026年5月30日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Phoenix was outstanding her knowledge

Phoenix was outstanding her knowledge, explanation and awareness of tips and tricks was brilliant! Fantastic service thanks

2026年5月30日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great advice and time to check out the…

Great advice and time to check out the footwear. Pheonix was a great help.

2026年5月30日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

phoenix was great

phoenix was great, perfect customer service would come again just for her!

2026年5月30日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

5つ星のうち5の評価

phoenix was lovely and show me how…

phoenix was lovely and show me how everything worked in a very nice way over amazing experience

2026年5月30日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Phoenix was very busy but did not…

Phoenix was very busy but did not hesitate to find the time to help - thank you

2026年5月30日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Love this store

Love this store, spend far too much money, Phoenix was very helpful on the footwear department

2026年5月30日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Was assisted by phoenix today at the…

Was assisted by phoenix today at the Coventry branch.
Very professional and went way and above what my expectation was.
She helped me to pick the correct walking boots for my hiking.
I suffer with plantar fasciitis so have to be careful when purchasing footwear.
She explained the differences between high arch support and also thicker soles.
Explained how to clean and maintain the new boots.
Honestly perfect in every way. A real credit to the store and also the go outdoors family

2026年5月30日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Purchased a roof tent

Purchased a roof tent , wich unfortunatly would not fit in the van to take home, ed the worker not only bought it out , unpackaged it and helped fit so we could take it away , so helpful polite and friendly , we would of been stuck without him ,10 out of 10 customer service :)

2026年5月29日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Lots of good products at good prices

Lots of good products at good prices

2026年5月28日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very helpful and friendly staff

2026年5月28日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Had a good choice of products and…

Had a good choice of products and offered very good advice.

2026年5月19日
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち1の評価

Was told parcels not available at…

Was told parcels not available at Coventry, despite Shop app telling me otherwise.

Assistant serving was very confused, called another assistant who eventually resolved the issue.

2026年5月11日
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

We appreciate you taking the time to share your feedback.

We’re very sorry for the in-store experience with your click and collect order, and for the confusion around the location of your parcel.

Having looked into this, I can see that your order was located in store and has now been collected. However, this should have been a much smoother process for you, and I’m sorry that this wasn’t the case.

Please be assured that your feedback has been shared with our Coventry store so that improvements can be made to prevent this happening again and to ensure a better experience for our customers in future.

Kind Regards
GO Outdoors Customer Care.

5つ星のうち5の評価

Fabulous service from Phoenix

Fabulous service from Phoenix - thank you for helping to choose the right rucksack

2026年5月24日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Staff were helpful goods at a decent…

Staff were helpful goods at a decent price! So all good

2026年5月23日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Parcel Return

Went to the Coventry store today as I had a UPS parcel to return. Had no label as the UPS website is hopeless, and 2 other official 'drop-off' points couldn't help. Thankfully, Callum and Emma knew what to do, took control of the situation, and my parcel is now on its way to the destination.

2026年5月21日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Me and my son came into the store for…

Me and my son came into the store for the first time and we asked Isaac who was working that day for some advice and help regarding some fishing products
First off he was so polite professional and very knowledgeable
And he Took his time explaining things we ended up spending a lot of money and couldn’t be happier with what we bought
We would definitely be back again.

2026年5月19日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち3の評価

Better communication from Customer Service please

Two items were ordered online on Sat 2 May. Order confirmed. 30 minutes drive to the store. Learnt that only one item was in the store. The second item was at a store in York. It is now 19.2.26 and it is unknown if the second item has arrived at the store selected for collection. Hence the 3 stars as I do not feel confident that the outstanding item paid for is in the Coventry store.

2026年5月12日
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

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