GO Outdoors - Coventry レビュー 

2,337
TrustScore 5段階評価の4.5

4.6

Canley Road, Canley, CV5 6RN Coventry, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Went here the other day to upgrade and add to my camping equipment, everything was fairly straightforward to find and when I came to the tills, Sarah helped me out massively. She got me signed up to t... もっと見る

企業が回答しました

5つ星のうち1の評価

Very poor item purchased via click and collect. Returned item back to store and staff were unhelpful and unfriendly. I am still waiting for an email stating I returned to store Even though returned it... もっと見る

企業が回答しました

5つ星のうち5の評価

Everything we needed for our camping trip was readily available and we were served by Sarah who was very lovely and walked us through how much we would save if we were to become members. I shall be re... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent quality and wide range of products. Really good prices, often cheaper than online. Great customer service. The particular item I wanted is £5 online. In Go Outdoors it was 97p. My memb... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Coventry について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

4.6

優良

TrustScore 5段階評価の4.5

2337件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(2,337)

過去12か月のレビュー数: 35,238

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Brilliant customer service on Friday…

Brilliant customer service on Friday 8th May at Go Outdoors Coventry. Had to collect a parcel at the back of the store but had some issues - the employee managed to solve these and I was able to get what i needed. Thank you Emma.

2026年5月8日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent customer service

I had seen a riding hat that was in stock in store and went to take a look. It wasn't on the shop floor but the fabulous lady in Naylors went and found it for me. She's was knowledge and friendly. The shop itself was very clean and tidy with a really good range of horse stuff.

2026年4月30日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Always a pleasure to shop here for…

Always a pleasure to shop here for camping equipment, great layout, friendly staff, agood quality selection of items and at reasonable prices.

2026年4月30日
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Top customer service from Sarah

Top customer service from Sarah, helped me sign up for a membership card

2026年5月2日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent help from till assistant

Excellent help from till assistant

2026年5月4日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

We had a great experience in store

We had a great experience in store, we found everything we wanted. Sarah served us and was very polite and gave our dog some treats which he very much approved of!

2026年5月1日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Exceptional service

We were served by Becky and we must commend her for exceptional service

2026年4月30日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち1の評価

Order was cancelled after 2-3 days…

Order was cancelled after 2-3 days waiting with no explanation why

2026年4月23日
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

We are sorry to hear that your order has been cancelled. Whilst we aim to ensure our website and stock files accurately reflect our stock availability, occasionally discrepancies can occur and we apologies that your this has affected your orders.

We can see that a full refund for the order has been refunded back to the original payment method used on the order. We do hope that Go Outdoors can provide an improved upon experience in the future.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち2の評価

Fair we was on a sunday but staff was…

Fair we was on a sunday but staff was not helpful at all more interested in playing around upstairs wont be coming back

2026年4月22日
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service

Great service , friendly staff and lots of choice

2026年4月28日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Quick and easy

Quick and easy

2026年4月19日
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great outdoor store

Such a wide variety of outdoor items to choose from in a well set out store.

2026年4月21日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Friendly & helpful staff

All staff are always super friendly and helpful. Laura was particularly helpful and patient today (23.04.2026), taking the time to explain the various options in terms of the footwear I was looking for. Milly was also friendly and patient at the checkout. Thank you!

2026年4月23日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I found everything I was looking for…

I found everything I was looking for without problem. Sarah who served me was very helpful, professional and so nice.

2026年4月23日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち1の評価

Still waiting

Ordered 2 meal packs for DofE
Received one, but never had a notification that it is available. Still waiting for the 2nd meal pack more than a week later and have not had any communication about the situation.

2026年4月16日
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

We are sorry to hear that you have not received any communications regarding your click and collect order.

We have looked into this and can confirm that the second meal pack is available for collection at your chosen store. We have also contacted you on the email address used to place your order.

We appreciate all feedback and hope that we can be of assistance again in the future.

Kind regards,
GO Outdoors Customer Care


5つ星のうち5の評価

Came in yesterday to send some parcels…

Came in yesterday to send some parcels and Emma was really lovely and helpful

2026年4月22日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Molly and jack were so helpful and…

Molly and jack were so helpful and accommodating, I was a difficult customer needing multiple sizes in the same coat! They were very helpful and kind to me thanks again both xx

2026年4月21日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

An excellent selection of all things…

An excellent selection of all things outdoor..including a good cycling department

2026年4月20日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Paddle board

Went into store to look at the paddle boards. We were helped by Molly who answered all of our questions. She was courteous & friendly, a real asset to the store

2026年4月20日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very good experience

Very good experience, Sarah was very helpful with getting my membership card sorted and finding the map I wanted

2026年4月18日
自発的なレビュー
GO Outdoors - Coventry ロゴ

GO Outdoors - Coventry からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

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