GO Outdoors - Gloucester レビュー 

GO Outdoors - Gloucester からの回答

20時間前

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

3日前

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

3日前

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

3日前

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

4日前

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

5日前

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

5日前

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

5日前

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

5日前

Thank you for taking the time to leave a review.

We are sorry to hear that your Click & Collect order did not arrive as expected and that you were then advised to visit the store to arrange a refund.

We understand how frustrating this must have been, particularly as the order was already delayed and you did not feel supported when you contacted the store for assistance. This is not the level of service we aim to provide, and we sincerely apologise for the disappointment caused.

We have sent a email to the email address used on the order to provide further information.

Kind regards
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

2026年7月12日

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

2026年7月7日

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

2026年7月6日

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

2026年7月3日

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

2026年7月2日

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

2026年7月1日

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

2026年6月30日

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

2026年6月28日

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

2026年6月27日

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

2026年6月27日

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

GO Outdoors - Gloucester からの回答

2026年6月26日

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team