Unusually helpful customer service in Keswick store. A pleasant young lady, Chloe was helpful in not making us feel rushed when purchasing a swiss army knife. Wish there were more like Chloe in shops... もっと見る
企業が回答しました
所在地
所在地を変更Main Street 53, CA12 5DS Keswick, England, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Sarah served myself and my husband with the purchase of walking boots. While also serving two other separate customers with their purchases. Even though Sarah had no other assistants at all to help, s... もっと見る
Kelly and Isaac were very helpful with an exchange of Merrell walking shoes that were faulty. Their excellent service justified my experience of always using this store for my outdoor needs. Thank you... もっと見る
企業が回答しました
Called in at Go Outdoors Keswick whilst on holiday to look for some new walking gear for my wife and son this lunchtime . The staff were fantastic and helpful Scott, Sienna and Chloe upstairs on foot... もっと見る
企業が回答しました
企業情報
GO Outdoors - Keswick (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Main Street 53, CA12 5DS, Keswick, England, 英国
4.8
優良
171件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
GO Outdoors - Keswick (Express) からの回答
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
GO Outdoors - Keswick (Express) からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Staff were very helpful and very…
Staff were very helpful and very patient with me while my family chose waterproofs
2025年6月3日
GO Outdoors - Keswick (Express) からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Good range and great sale prices
I was impressed with good range of walking boots and outdoor clothing. Service was friendly . Sale prices were great ! Josh was very helpful with advice re : shoes that I bought .
2025年5月8日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
GO Outdoors - Keswick (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I opened a account with you payed 5.00…
I opened a account with you payed 5.00 pounds and save 15.00 pounds in keswick was very happy thanks
2025年5月10日
GO Outdoors - Keswick (Express) からの回答
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very helpful and friendly staff
2025年5月2日
GO Outdoors - Keswick (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent help choosing equipment
Sam helped me buy some walking boots and a rucksack for my son. Really friendly and helpful. Brilliant help for 1st time DofE expedition participant!
2025年4月17日
GO Outdoors - Keswick (Express) からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Bought a torch which didn’t work
Bought a torch which didn’t work. Also bought some wetsuit shoes which would have been overpriced (“membership” reduced to normal price)- would not bother with go outdoors again
2025年4月13日
GO Outdoors - Keswick (Express) からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Nice well set out store
Nice well set out store, knowledgeable friendly staff, and dogs were allowed in. Really nice way to spend your money.
2025年4月13日
GO Outdoors - Keswick (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very happy with my sandals
Very happy with my sandals. Great price and I've been wearing them on holiday all week.
2025年3月29日
GO Outdoors - Keswick (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
GO Outdoors - Keswick (Express) からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Keswick (Express) からの回答
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
My first visit to your new Keswick…
My first visit to your new Keswick branch. Staff very helpful and knowledgeable. Prices competitive.
2025年3月25日
GO Outdoors - Keswick (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Good service.
2025年3月19日
GO Outdoors - Keswick (Express) からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great selection of outdoor clothing…
Great selection of outdoor clothing etc. and great prices.
Also friendly knowledgeable staff.
2025年3月19日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service
Was served by Josh for some shoes which he showed me two as for the ones I wanted they didn’t have the same colour in my size but they had a similar pair, and was then helped at the tills by Alec
2025年3月19日
自発的なレビュー
GO Outdoors - Keswick (Express) からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Good value footwear
Needed walking light-weight shoes ,bought a pair of Peter Storm,great ,sure they'll be fine for my needs.
2025年3月6日
GO Outdoors - Keswick (Express) からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service and found exactly what I was looking for at the right price.
2025年2月14日
KESWICK store. Happy me!
KESWICK store.
I asked if I could take two waterproof jackets out of packaging boxes & try for size. Staff member Sheena, was so helpful, manning checkout at the same time as opening boxes for me & repackaging unsuitable item.
I selected Peter Storm waterproof, signed up for Go Outdoors loyalty card, as immediate discount on jacket. After payment transaction, I remembered Youth Hostel Association discount & asked if it also applied. Sheena immediately sorted refund & applied all discounts.
She also informed me click & collect now available for online sales.
Excellent customer service and friendly, patient manner.
Company sells wide product range, competitive prices, well set out store.
2025年2月7日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。