GO Outdoors - Liverpool レビュー 

2,046
TrustScore 5段階評価の4.5

4.6

107 Rimrose Road, Bootle, L20 4HN Liverpool, GB


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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Ok so was in here today with my girlfriend, just normal day, took our items to the till to pay both in great mood and the woman that served us was by far the most horrendous person you could ever want... もっと見る

企業が回答しました

5つ星のうち5の評価

It was my first visit to GoOutdoors and the staff were all very helpful and nothing was too much trouble. Especially helpful was Becky who listened to my many questions and went out of her way to answ... もっと見る

企業が回答しました

5つ星のうち5の評価

Went into your Liverpool store today near Crosby to buy some clothes for my wife . A young lady named Annamay served me . Young lady in her twenties, with coloured hair . I am a retail manager of 35 y... もっと見る

企業が回答しました

5つ星のうち5の評価

Superb customer service from Becky and Aimee, sorted out my order quickly and helped me get what I needed, thank you so much for your assistance

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Liverpool について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • 107 Rimrose Road, Bootle, L20 4HN, Liverpool, 英国

  • 01513 059590

4.6

優良

TrustScore 5段階評価の4.5

2046件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(2,046)

過去12か月のレビュー数: 36,151

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

My visit time buying for Liverpool go…

My visit time buying for Liverpool go out doors had a very good experience Ken was very helpful and sourced every item I ask for was a very kind and got me in my camping spirit thanks Ken

2026年8月25日
自発的なレビュー
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Advise from the Bootle store in…

Advise from the Bootle store in Liverpool was excellent I was told all the options for my needs I selected the tent best suited for my expeditions. I would highly recommend equipment bought from go outdoors.

2026年8月18日
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Superb customer service from Becky and…

Superb customer service from Becky and Aimee, sorted out my order quickly and helped me get what I needed, thank you so much for your assistance

2026年8月25日
自発的なレビュー
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

5つ星のうち2の評価

Nasty manager.

Got refused to return a tent within the 28 days allowed. The staff did all they could to help but the manager was not helpful and very rude. Great staff but awful management.

2026年8月21日
自発的なレビュー
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

My first visit to GoOutdoors looking for a suitable tent.

It was my first visit to GoOutdoors and the staff were all very helpful and nothing was too much trouble. Especially helpful was Becky who listened to my many questions and went out of her way to answer and get me the best product for my needs. Thank you GoOutdoors.

2026年8月24日
自発的なレビュー
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち3の評価

I ordered two products in the buy 1 get…

I ordered two products in the buy 1 get 1 half price, because one of the items was out of stock I was refunded. I think in the future you could offer the option of a refund or wait for the item to come back into stock. Now I'll miss out on the chance to getting the purchase for half price. It's a little frustrating.

2026年8月10日
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち1の評価

Awful staff , abusive and rude, 17/17 till 01400/6

Ok so was in here today with my girlfriend, just normal day, took our items to the till to pay both in great mood and the woman that served us was by far the most horrendous person you could ever want to come across, she spoke to both of us like crap, was extremely rude, and just out of nowhere, wasn't expecting it. Absolute disgrace how she has any sort of job near customer service. Shocked. Won't be going back there

2026年8月22日
自発的なレビュー
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Thank you for your review.

We're sorry to hear about your recent experience at our Liverpool store and appreciate you taking the time to bring this to our attention.

Thank you also for providing your contact details via Trustpilot. We have contacted you by email to obtain further information regarding your visit and the concerns raised in your review.

Once we receive your response, we will be able to investigate the matter fully with the store and provide you with a response.

We look forward to hearing from you and apologise for any disappointment caused.

Kind Regards
GO Outdoors Customer Care

5つ星のうち5の評価

Great service

Appreciated staff holding my order for a couple more days outside the 7 day collection time.

2026年8月6日
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great and helpful staff.

2026年8月12日
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Convenient and easy returns

Convenient and easy returns

2026年8月8日
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Top quality goods and services helpful…

Top quality goods and services helpful and efficient

2026年8月3日
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service

Good service and advice

2026年7月29日
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Camping

Great for all camping needs

2026年7月23日
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Aimee served me today and she was…

Aimee served me today and she was absolutely amazing. She was so patient with helping me at the till. Her calm manner helped me when having technical issues with my bank card. She is a credit to the aintree store. Thank you so much Aimee.

2026年8月6日
自発的なレビュー
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I was served originally Adam L who…

I was served originally Adam L who helped me with the purchase of my Berghaus air tent and gave great advice. It’s refreshing to have such good customer service and attention to detail, which made the shopping experience easy. Thank you.

2026年8月6日
自発的なレビュー
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち1の評価

Order out of stock and cancelled

I ordered numerous items and paid to collect. One by one every item I ordered was cancelled due to not being in stock. The items weren’t cancelled at the same time but individually which took over a week, delaying my purchase from another company.

I did email the company for clarification if my whole order will be cancelled due to timescale I needed to order elsewhere but they reassured me the rest of my order will be ready for collect. It was then cancelled days later.

2026年7月20日
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Thank you for your review.

We understand how frustrating it can be when parts of your order are cancelled and we are sorry for this happening. Having checked your order we can see that the cancellations occurred due to stock errors, we aim to ensure our stock is accurately reflected on our site however errors can occur.

We appreciate that this is the not outcome you were wanting for you order. We have reached out to you via the email address on your order to discuss the collection status of the rest of your order, please check your inbox shortly.

Kind regards
GO Outdoors Customer Care Team.

5つ星のうち5の評価

Back to the outdoor life after 20 years!

We haven't bought any camping gear for 20 years or more so its all new to us. Inflatable tents, rechargeable lamps, self inflating mattresses. The staff at your Bootle branch could not have been more helpful. We probably had over an hour of questions about equipment and it was all answered with great patience, as much detail as we wanted. Seriously impressive staff. Shout out to Morgan and Chris, the regional. Thank you

2026年8月1日
自発的なレビュー
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Went into your Liverpool store today…

Went into your Liverpool store today near Crosby to buy some clothes for my wife . A young lady named Annamay served me . Young lady in her twenties, with coloured hair . I am a retail manager of 35 year and appreciate excellent customer service . This young lady has exceptional customer service and I would love more people like her working for me , she is a credit to you company and I would love her working for me . I got everything I need with 5 star service , thank Annamay, you made my shopping experience, thank you

2026年8月1日
自発的なレビュー
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Give James of Bootle Fishing Republic a £20,000 bonus

My son is following his friends into angling, something I know nothing about. Went to Bootle Fishing Republic and was served by James.

We were totally naive as to what was required. James helped us describe what kind of fishing we would be doing; found us the appropriate kit to get started, advised what was superfluous

James even had some disused equipment under the counter which he used to demonstrate to my son how to set up his first fishing rod and “rig”

I had no idea how much it would cost to walk out with the basic minimum but I was pleasantly surprised at the price

My son has already been back to buy more stuff as he learns more, so James has won Fishing Republic a long term customer

So Fishing Republic have a lot of current and future sales; my son was able to get started and has caught his first fish; and I was pleasantly surprised at the price.,Everyone is happy - except the fish.

This is how society is supposed to work, a transaction that benefits all parties.

James skill and charm has generated thousands of immediate and future income for his employers. It is only right that he shares in these mtutal benefits , rather than them all being stolen by distant psychopathic oligarchs.

So James thoroughly deserves £20,000 annual bonus and should be recognised by his employers in the only way that really means anything

Thank you James .

Go Outdoors, time do what is right for society

2026年7月27日
自発的なレビュー
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great help and ease in collecting my…

Great help and ease in collecting my order staff very helpful appreciate it

2026年7月14日
GO Outdoors - Liverpool ロゴ

GO Outdoors - Liverpool からの回答

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

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