I've had the best experience shopping at the Macclesfield branch but sadly this store is set to close in January. As a family it's an in-joke about 'do we need anything from Go Outdoors' as we're... もっと見る
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Having 2 attempts to get correct replacement part for tent, one incorrect, another correct part but missing valve screw, decided to have delivered to Macclesfield branch. Helpfull and friendly service... もっと見る
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I purchased my order on line. I found the website hard to use as it kept charging full price for the garment and not recognising my membership number I have been a member for a couple of years now.... もっと見る
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We were served by Ethan at a recent visit to GoOutdoors. Everyone in this store is superb - knowledgeable and helpful, with a great sense of customer service. Ethan was no different and helped us with... もっと見る
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企業情報
GO Outdoors - Macclesfield (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
45 Mill Street, SK11 6NE, Macclesfield, 英国
- 01625 460197
4.9
優良
971件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Walking Shoes
Was looking for some walking shoes and Ethan was extremely helpful in finding right size and colour even though it meant several trips to storeroom.
The service was excellent.
2026年4月24日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Very helpful advice from Ethan
2026年4月15日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Macc for a mack 😂😂
Had a day out in macc no intention of buying a new coat but the service of ethan so helpful brilliant salesperson
Would recommend 👍👍
2026年4月15日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Left with just what we wanted
Ethan was very helpful and we left the shop with exactly what we wanted.
2026年4月15日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good service
We were served by Anders. He was very helpful and friendly, with good knowledge of the hiking shoes we purchased. At a good price too! Thank you
2026年4月13日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helpful and informative
I was served by Chloe yesterday when I went to buy a pair of walking shoes.
She was helpful and informative without being pushy.
I am very happy with my purchase.
2026年4月7日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Macclesfield (Express) からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Help offered and time given
I was asked if I needed any help and when I responded that I wanted to try some jackets on, Ethan came over and offered help where needed, pointed out the mirror and gave advice regarding inner fleeces. The great thing was that he wasn't too pushy and gave me plenty of space to make up my own mind. He was very patient. Thanks, Ethan.
2026年4月4日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service!
The service at the till today by Chloe was excellent. She sorted out a year's store membership, discount & part gift card payment for the boots & trousers I was purchasing with great patience. Happy customer!
2026年4月4日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Had an excellent experience here today…
Had an excellent experience here today buying walking shoe's and waterproof jacket, great advice and really helpful.
2026年4月3日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Extremely helpful staff and very…
Extremely helpful staff and very considerate of a wheelchair user
2026年3月29日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent customer service
I went in to the store yesterday 28/03/2026 looking for some gloves- the stock was not on display due to change of season but Sif asked me what I was looking for and from my poor description said he thought he could locate them in the stockroom for me. And that is what he did - result one very satisfied customer!
2026年3月28日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Nice experience
Mr. Anders was very helpful during my visit to store at Macclesfield. He helped me to choose the right shoes for me
2026年3月26日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Went in today to buy a new pair of…walking boots.
Went in today to buy a new pair of walking boots. I was served by Anders who was very helpful and gave me a few helpful tips relating to my boots.
I shall be back in the future.
Thank you.
2026年3月25日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great store and great service from…
Great store and great service from Anders and Ethan - thank you!
2026年3月25日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful staff
The staff at Macclesfield are always very helpful. On this occasion we spoke on the phone to check if the had the items in stock. Ethan checked stock on the shop floor and upstairs and then called us back and reserved the items for us to collect. All staff in store in Macclesfield are friendly and do their best to help.
2026年3月20日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent service
Excellent service. Signed for membership got a 100 quid coat for 30 quid. Fabulous.
2026年3月19日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very helpful service ftom Ethan
Very helpful service ftom Ethan, went extra mile to suggest and bring an alternative product
2026年3月16日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
helpful and pleasant member of staff
Sif was extremely helpful and pleasant. Nothing was too much trouble. I tried on several pairs of walking shoes for my awkward feet and felt happy with the pair recommended by Sif.
Sif also gave advice on socks and other garments.
Left the shop feeing pleased with my purchases
2026年3月14日
自発的なレビュー
GO Outdoors - Macclesfield (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Walking disaster
Ordered a pair of walking poles online - only one was in the bag. Customer services wanted us to mail this one back before they’d send out a proper pair. After a long conversation which got nowhere took it back to the nearest shop and got a full refund. Shop service was great. Online service a joke.
2026年3月8日
GO Outdoors - Macclesfield (Express) からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
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