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GO Outdoors - Norwich レビュー 

3,111
•
TrustScore 5段階評価の5

4.8

キャンプ用品店
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City Trading Estate, NR2 4TQ Norwich, GB

•
01603 574399

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... もっと見る

企業が回答しました

5つ星のうち5の評価

I bought a leatherman in June but when I used the small screwdriver the end broke off. I phoned the Norwich store and explained. I was told to ask for Shaun. When I arrived he was very welcoming and... もっと見る

企業が回答しました

5つ星のうち5の評価

I was helped by Sean L, I wasn’t sure if an expensive coat was justified for one day on Ben Nevis, Sean explained my options with the types of clothes available and I ended up finding a sensible solut... もっと見る

企業が回答しました

5つ星のうち4の評価

Took a bit of searching to find the items we were after and had to wait a while to pay as only one person on the tills. We were served by a very helpful and informative Sophie who showed great patienc... もっと見る

企業が回答しました

企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Norwich について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

4.8

優良

TrustScore 5段階評価の5

3111件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(3,111)

過去12か月のレビュー数: 35,808件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち5の評価

Joe was very helpful today

Joe was very helpful today

2026年7月26日
自発的なレビュー
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Today I was served by Joe he was…

Today I was served by Joe he was lovely,good customer service and very helpful

2026年7月25日
自発的なレビュー
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service Joe

2026年7月25日
自発的なレビュー
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Joe was ace

Joe was ace — above and beyond. Thanks 😁

2026年7月24日
自発的なレビュー
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Knowledgeable Staff 🤓

Needed help selecting the correct inner tube for my daughter's cycle. Both Paul C. & Ed were a real help, saved me much time and potential inconvenience.
Always a pleasure to visit this store.

2026年7月24日
自発的なレビュー
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Much better than my experience in Ipswich.

Staff very helpful knowledgeable and cheerful. Such a contrast to the sad lot at the Ipswich store. If I was in charge of Go Outdoors I would give a pay rise to the Norwich team funded by a pay cut to those in Ipswich. I suppose it's only to be expected given the performance of the Canaries compared to those poor Tractor Boys and of course we have Delia onm our side inspiring us all to do better. Well done Go Outdoors Norwich.

2026年7月23日
自発的なレビュー
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Ally is excellent at the tills

Stock is well organised, tidy and easy to find. Ally on the till provided helpful and careful service to customers✔️

2026年7月23日
自発的なレビュー
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Extremely helpful staff even at a busy…

Extremely helpful staff even at a busy time.Good product knowledge and super helpful 10/10.
Assisted by Laura, with thanks.

2026年7月21日
自発的なレビュー
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very prompt service

Very prompt service, friendly staff. Laura was particularly helpful and always great to have a friendly, happy member of staff dealing with you!

2026年7月21日
自発的なレビュー
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

The employee Laura who helped me was…

The employee Laura who helped me was excellent and helped me compare a few products.
Great service and also I was in and out in 5 minutes as well.

2026年7月21日
自発的なレビュー
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

great help and knowledgeable

Paul was a great help, very knowledgeable and honest in helping us with our fishing query.

2026年7月20日
自発的なレビュー
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent service Thanks Sean.L

We came into the shop to find a smaller tent for Shorter breaks. We asked Sean.L for some advice as unsure what was best. He went above and beyond explaining all about the tents aswell as checking the stock room for alternative options. We made our choice after being guided through pros and cons of two.
Happy Customers. Thanks Sean.L

2026年7月20日
自発的なレビュー
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Laura was super helpful today

Laura was super helpful today. Thank you

2026年7月20日
自発的なレビュー
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great selection of tents

Great selection of tents! Sean took us through all the details for each of them, hugely informative - cheers Sean!

2026年7月19日
自発的なレビュー
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Professional and friendly staff and…

Professional and friendly staff and items were ready for collection quickly.

2026年7月10日
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Staff are very helpful

Staff are very helpful. Nothing is any trouble to find the answer for.you.

2026年7月3日
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Retuning a faulty item

Just went into Norwich store on Barker street to return a pair of faulty shoes. Bought a pair of Peter Storm trainers in December, and the fabric split after only 6 months. Staff were brilliant, didn't quibble over the need to replace the shoes at all. Laura on the till was first point of contact, she directed me to Ally in the shoe section who helped me select replacement shoes, and Tom H was the supervisor in charge that took the time to make sure we got a full refund by looking up the original purchase on thier computer system. 100% perfect from all.3 members of staff that helped, friendly, helpful and knowledgeable across the board. Thankyou for looking after everything and making it a positive stress free experience.

2026年7月17日
自発的なレビュー
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

5つ星のうち5の評価

Laura was great and very helpful…

Laura was great and very helpful products were good price and quality. Amazing shop overall 5 stars ✨

2026年7月17日
自発的なレビュー
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち2の評価

No communication

When I ordered it said I would be contacted when the order was ready for collection. This didnt happen. I have been waiting and ive checked on the order and apparently is ready for collection. So annoying

2026年7月8日
GO Outdoors - Norwich ロゴ

GO Outdoors - Norwich からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

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