GO Outdoors - Solihull (Express) レビュー 

244
TrustScore 5段階評価の5

4.8

38-40 Mill Lane, B91 3DA Solihull, GB


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5つ星のうち5の評価

My wife and I visited the store on Friday and Saturday last week to buy some cold weather gear for our forthcoming trip to Norway, such as boots etc. It was the blind leading the blind but with the... もっと見る

企業が回答しました

5つ星のうち5の評価

I met John today who helped me decide on the most appropriate camping chair. It was nice to receive good customer service by both John & his fellow colleague. I would recommend shopping here.

企業が回答しました

5つ星のうち5の評価

Went in to buy a lap top bag and some socks . Nice clean shop , got spoken to by 2 lovely members of staff who were both extremely friendly and helpful . It’s a shame the Solihull store is closing in... もっと見る

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5つ星のうち5の評価

Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Solihull (Express) について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

4.8

優良

TrustScore 5段階評価の5

244件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(244)

過去12か月のレビュー数: 35,238

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Invaluable Advice

Purchased some wet weather gear today and Bruce assisted us in making a decision. He was not in your face but offered his valuable experience.
Should we require any other products we wouldn't hesitate in returning, thank you Bruce.

2025年1月3日
自発的なレビュー
5つ星のうち5の評価

Thanks to Kat for the help selecting…

Thanks to Kat for the help selecting winter walking/commuting shoes.

2024年12月30日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Really helpful service from Reece when…

Really helpful service from Reece when I was looking for some new walking shoes. He fully explained the different brands, features etc. And great discount off the RRP. Easily surpassed my expectations and would definitely recommend a visit to Go Outdoors Solihull

2024年12月13日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Helpful staff

Staff were helpful and gave advice on products

2024年12月3日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service and advice with my recent…

Great service and advice with my recent visit at GO Outdoors in Solihull . I was only planning to browse but the attentive service and prices were too good not to buy . Good selection of Backpacks and plenty of other great things to purchase .

2024年12月5日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Had the wrong order not what I ordered …

Had the wrong order not what I ordered went along to the local store they did not stock what I wanted but he was able to order for me at the store so we’ll done the Solihull store

2024年12月2日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Amazing customer service!

I want to say a massive thank you to Katt at the Solihull store who literally saved Christmas for my son! Katt went out of her way to find a product at another store with very little information. The item had been cancelled by the online store due to incorrect stock showing, leaving me bereft as to how I would be able to find this product literally sold out everywhere! There wasn’t even a bar code but Katt offered to do a search using the product code and managed to find just one of the item and even telephoned the other store to get it reserved! I am beyond grateful as this product is no longer available from the manufacturer, other European stores and was likely the last item of this kind on the planet! I really needed a miracle! Thank you so much! A real Christmas angel!

2024年11月29日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Bruce was so helpful today

Bruce was so helpful today - attentive and offering great guidance and advice, pointing out the different features of the items I was trying to decide on. He clearly knows his products and made the process of choosing which walking boots to buy enjoyable. It’s a long time since I experienced such good customer service. I will be back! Thanks Bruce and Team Solihull

2024年11月29日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service today from Katt and store…

Great service today from Katt and store manager today. I visit the store often and always leave a review no matter who serves me! Really happy with my Peter storm parka today… will keep me warm as winter is most definitely here! 49£ for a parka you can’t complain really!

2024年11月21日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち1の評価

Poor service

Not helpful, rude and that’s just the manager!

2024年11月21日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Many thanks Reece!

I was served by Reece the store manager who was absolutely wonderful. So very knowledgeable about the products and so very kind and patient. Really appreciated the outstanding customer service. Many thanks Reece.

2024年11月7日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Good service

I was served by Bruce who was friendly and helpful.

2024年11月4日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Thank you Reece.

The young man, Reece P, at your Solihull branch was polite, helpful and knowledgeable. He gave me a lot of much needed guidance. Thank you.

2024年10月29日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Both Reece and Sue took time to find…

Both Reece and Sue took time to find out exactly what Inès’s looking for in a waterproof coat. We tried on several for comparison. A great experience and a sale made.

2024年11月1日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great customer service…

Great customer service and excellent deals with high quality stock. A lovely shopping experience!

2024年11月1日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Wonderful customer service

The staff were really helpful and friendly and even went out of their way to try and find a different pair of shoes as the one I wanted was out of stock. Overall I loved the shoes and the staff were amazing, thanks guys <3

2024年10月30日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

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