The store is unfortunately closing which will be a sad loss as the next nearest stores are not a quick trip. I was served by John who is an asset to the company. Despite wandering in just before clo... もっと見る
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Such a shame the shop is closing. Still, we made good use of the closing down discount! Staff were extremely helpful :-) Definitely worth a visit if you can before they close.
企業が回答しました
I was served by John who impressed me with his knowledge and care during my visit. Also pointed out a great deal on a coat (and the fact you can attach a fleece to the inside).
企業が回答しました
Katt was so friendly and helpful, really accommodating of our needs, looked up other local options on other products nearby and was knowledgeable about what was in store. Our only sadness is that the... もっと見る
企業が回答しました
企業情報
GO Outdoors - Solihull (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
38-40 Mill Lane, B91 3DA, Solihull, 英国
- 0121 227 8176
4.9
優良
257件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service and advice with my recent…
Great service and advice with my recent visit at GO Outdoors in Solihull . I was only planning to browse but the attentive service and prices were too good not to buy . Good selection of Backpacks and plenty of other great things to purchase .
2024年12月5日
GO Outdoors - Solihull (Express) からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Had the wrong order not what I ordered …
Had the wrong order not what I ordered went along to the local store they did not stock what I wanted but he was able to order for me at the store so we’ll done the Solihull store
2024年12月2日
GO Outdoors - Solihull (Express) からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Amazing customer service!
I want to say a massive thank you to Katt at the Solihull store who literally saved Christmas for my son! Katt went out of her way to find a product at another store with very little information. The item had been cancelled by the online store due to incorrect stock showing, leaving me bereft as to how I would be able to find this product literally sold out everywhere! There wasn’t even a bar code but Katt offered to do a search using the product code and managed to find just one of the item and even telephoned the other store to get it reserved! I am beyond grateful as this product is no longer available from the manufacturer, other European stores and was likely the last item of this kind on the planet! I really needed a miracle! Thank you so much! A real Christmas angel!
2024年11月29日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Bruce was so helpful today
Bruce was so helpful today - attentive and offering great guidance and advice, pointing out the different features of the items I was trying to decide on. He clearly knows his products and made the process of choosing which walking boots to buy enjoyable. It’s a long time since I experienced such good customer service. I will be back! Thanks Bruce and Team Solihull
2024年11月29日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great service today from Katt and store…
Great service today from Katt and store manager today. I visit the store often and always leave a review no matter who serves me! Really happy with my Peter storm parka today… will keep me warm as winter is most definitely here! 49£ for a parka you can’t complain really!
2024年11月21日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
GO Outdoors - Solihull (Express) からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Many thanks Reece!
I was served by Reece the store manager who was absolutely wonderful. So very knowledgeable about the products and so very kind and patient. Really appreciated the outstanding customer service. Many thanks Reece.
2024年11月7日
GO Outdoors - Solihull (Express) からの回答
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
GO Outdoors - Solihull (Express) からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Thank you Reece.
The young man, Reece P, at your Solihull branch was polite, helpful and knowledgeable. He gave me a lot of much needed guidance. Thank you.
2024年10月29日
GO Outdoors - Solihull (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Both Reece and Sue took time to find…
Both Reece and Sue took time to find out exactly what Inès’s looking for in a waterproof coat. We tried on several for comparison. A great experience and a sale made.
2024年11月1日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great customer service…
Great customer service and excellent deals with high quality stock. A lovely shopping experience!
2024年11月1日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Wonderful customer service
The staff were really helpful and friendly and even went out of their way to try and find a different pair of shoes as the one I wanted was out of stock. Overall I loved the shoes and the staff were amazing, thanks guys <3
2024年10月30日
GO Outdoors - Solihull (Express) からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Amazing bargain
Amazing bargain, leather walking boots reduced from £100 to £45 for members. Although shop was due to close for stocktaking I wasn't hurried and served with a smile.
2024年10月22日
GO Outdoors - Solihull (Express) からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Helpful staff
Helpful, polite staff happy to assist.
Facilitated the exchange of faulty product without any issues.
Will happily return to this store.
2024年10月15日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I visited Go Outdoors Express to…
I visited Go Outdoors Express to collect an order. Staff were lovely and helpful. Only criticism is the lack of bigger branded items but I don’t think this is isolated to Go Outdoors
2024年10月3日
GO Outdoors - Solihull (Express) からの回答
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
GO Outdoors - Solihull (Express) からの回答
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful Staff
I regularly visit the Solihull store and find the staff to be polite & helpful. The store is tidy, clean & well set out too. Bruce helped me find the trousers I needed today. He has also been very helpful in the past when I was trying on & buying new hiking boots to take to Austria.
2024年10月8日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Pleasant shopping experience
Good stock levels. Pleasant shopping experience. Helpful staff. Good discount scheme. Good competitive prices
2024年10月9日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Polite helpful staff..very welcoming..
2024年10月2日
GO Outdoors - Solihull (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service from bob
2024年10月2日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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