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GO Outdoors - Solihull (Express) レビュー 

244
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TrustScore 5段階評価の5

4.8

キャンプ用品店
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所在地

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38-40 Mill Lane, B91 3DA Solihull, GB

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0121 227 8176

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

My wife and I visited the store on Friday and Saturday last week to buy some cold weather gear for our forthcoming trip to Norway, such as boots etc. It was the blind leading the blind but with the... もっと見る

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5つ星のうち5の評価

I met John today who helped me decide on the most appropriate camping chair. It was nice to receive good customer service by both John & his fellow colleague. I would recommend shopping here.

企業が回答しました

5つ星のうち5の評価

Went in to buy a lap top bag and some socks . Nice clean shop , got spoken to by 2 lovely members of staff who were both extremely friendly and helpful . It’s a shame the Solihull store is closing in... もっと見る

企業が回答しました

5つ星のうち5の評価

Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while... もっと見る

企業が回答しました

企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Solihull (Express) について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

4.8

優良

TrustScore 5段階評価の5

244件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(244)

過去12か月のレビュー数: 35,367件

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5つ星のうち5の評価

Amazing bargain

Amazing bargain, leather walking boots reduced from £100 to £45 for members. Although shop was due to close for stocktaking I wasn't hurried and served with a smile.

2024年10月22日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Helpful staff

Helpful, polite staff happy to assist.
Facilitated the exchange of faulty product without any issues.
Will happily return to this store.

2024年10月15日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち4の評価

I visited Go Outdoors Express to…

I visited Go Outdoors Express to collect an order. Staff were lovely and helpful. Only criticism is the lack of bigger branded items but I don’t think this is isolated to Go Outdoors

2024年10月3日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Winter warmth

Good merchandise good prices helpful staff

2024年10月12日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Helpful Staff

I regularly visit the Solihull store and find the staff to be polite & helpful. The store is tidy, clean & well set out too. Bruce helped me find the trousers I needed today. He has also been very helpful in the past when I was trying on & buying new hiking boots to take to Austria.

2024年10月8日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Pleasant shopping experience

Good stock levels. Pleasant shopping experience. Helpful staff. Good discount scheme. Good competitive prices

2024年10月9日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service from bob

2024年10月2日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Good products at good prices. Helpful staff.

Good products at good prices.

2024年9月18日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I came to the store about a few things…

I came to the store about a few things I got served very nice by Libby. I love the place. I love the service hundred percent of coming back thank you. See you soon.

2024年9月15日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Attentive service by Reece to find some…

Attentive service by Reece to find some Merrell shoes for me this morning. Good advice regarding the vibram soles.

2024年9月18日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Good value and efficient

Easy ordering, prompt reply for click and collect, friendly helpful staff

2024年9月16日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Bruce explained clearly the options and…

Bruce explained clearly the options and enable me to try them all on. He helped me join the club and made immediate saving. So very happy either gilet and the service. I look forward to returning very soon and receiving the offers on my emails. Thanks Bruce

2024年9月13日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Walking Boot Experts

I went to Go Outdoors Solihull after work to find some walking boots.
Sue who served me was super helpful, giving me great advice and different recommendations.
I tried slight variation of sizes of lots of different pairs of boots.
Sue was unwavering in her enthusiasm, going back and forth to the store room and persevered until she found the right boots for me.
I'm super happy with my choice of boots and I'm pleased that I chose to go to Go Outdoors Solihull.

2024年9月13日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I found the staff friendly and helpful

I found the staff friendly and helpful. Would recommend this shop

2024年9月13日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

The server was very helpful and…

The server was very helpful and attentive

2024年9月8日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Friendly helpful staff

Friendly helpful staff, knew about the product I was after, wasn’t hassled when I walked into the shop, but were available when I needed to ask a question

2024年8月23日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち1の評価

#leakytenttroubles

nice people not reviewing the shop as a whole just the specific green 4 man tent we brought. how can you sell a tent that is not waterproof please? why am i sat here getting an involuntary shower and waking up in swimming pools… i cant swim. really upset with this ngl guys please sort it out. ‘waterproof tent’. where? cus i can promise it’s not this one it leaks like my grandmas bladder x

2024年8月24日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Sue was super helpful in finding my…

Sue was super helpful in finding my partner some walking boots that fitted :) - this was especially great because she needed a half size which are often difficult to find!

2024年8月17日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Sue was very knowledgeable

Sue was very knowledgeable. Able to advise based on her own experiences. Sue also took the time to find an improved deal which meant I got 2items for the price of one by ordering the item on line rather than purchasing in the shop. A very satisfied and appreciative customer. Well done Sue 👏🏼

2024年8月17日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

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