My wife and I visited the store on Friday and Saturday last week to buy some cold weather gear for our forthcoming trip to Norway, such as boots etc. It was the blind leading the blind but with the... もっと見る
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We had excellent service. John helped to find walking boots for my son, along with sleeping bag and bag for going on hikes. His help was much appreciated given the long list of things we needed. The c... もっと見る
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I met John today who helped me decide on the most appropriate camping chair. It was nice to receive good customer service by both John & his fellow colleague. I would recommend shopping here.
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Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while... もっと見る
企業が回答しました
企業情報
GO Outdoors - Solihull (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
38-40 Mill Lane, B91 3DA, Solihull, 英国
- 0121 227 8176
4.8
優良
245件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Compliment - Recce
I would like to express my gratitude to Reece of Solihull Store.
He is so helpful, pleasant and delivered excellent service.
Thanks
2024年6月15日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Fantastic service and very…
Fantastic service and very knowledgeable Lady served me,thank you Sue
2024年6月12日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Staff friendly and pleasant
Staff friendly and pleasant, staff member even remembered me from the previous days visit
2024年6月1日
GO Outdoors - Solihull (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Really impressed with the kind service…
Really impressed with the kind service from Bruce and Reece. Very helpful staff and definitely deserve the 5-star review. Helped us with everything we needed for our trip. We went to a few different shops and weren’t able to get what we needed, but because of helpful staff in this store we came out with many bags of shopping and everything we need. Thanks a lot :) hope you guys get a raise!
2024年5月2日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Staff were courteous
Staff were courteous. Shop was tidy and item prices clearly displayed. Good variety with budget selection available. Membership did not require email address. Served in a timely manner.
2024年5月26日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
GO Outdoors - Solihull (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful assistant
When l went to pay the assistant mentioned that the walking shoes were not waterproof which l had not realised.
2024年5月18日
GO Outdoors - Solihull (Express) からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
First class service in store
First class service from Reece the Store Manager. He exchanged a pair of walking boots that had a fault and couldn't have been more helpful!
2024年5月22日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reece and Libby are great workers!
Reece and Libby helped me today in the store. They provided great service and were very kind.
2024年5月19日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Small shop, good service
Helpful, knowledgeable and efficient every time we go in here
Particular thanks to Bruce, who was excellent today
2024年5月18日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Go Outdoors
Excellent service from Go Outdoors. I phone and asked them if an item was in stock and to hold onto it ready for collection. This they did and it was immediately available at the cash out when I arrived.
2024年5月15日
GO Outdoors - Solihull (Express) からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Thank you for all your help Bruce.
Thank you for all your help Bruce.. best customer service I’ve had in a really long time..really patient and informative, buying walking boots was easy and enjoyable with your help!
2024年5月13日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Went to get my son kitted out for his…
Went to get my son kitted out for his first d of e expedition. Up stairs Sue was really helpful showing my son the different backpacks and walking boots and any accessories that he need and downstairs Reece found all the clothing that he needed. Couldn't have asked for anymore helpful staff. They know there stuff and give you different options to choose from instead of just showing all the expenses things there. Thank you so much Sue and Reece for all your help
2024年5月11日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Found everything I was looking for and…
Found everything I was looking for and was given good advice by the assistant, Libby
2024年4月26日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reece is great
Reece was very helpful in serving us today. My son tried on several pairs of hiking trousers, and he made sure we got the best pair at an excellent price.
2024年5月6日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Backpacking brilliant
Went in for socks and a backpack. Bruce was helpful in deciding on best bag for my needs. Also made me aware of any offers
2024年4月12日
自発的なレビュー
GO Outdoors - Solihull (Express) からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Solihull (Express) からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Solihull (Express) からの回答
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
Excellent service, shop assistants very helpful and polite, paid the £5 and joined the Go Outdoors club, brilliant discounts with the card,all at the Solihull store.
2024年4月8日
GO Outdoors - Solihull (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service. Didn't release I could extra discount with my English Heritage membership until store assistant pointed it out
2024年4月1日
GO Outdoors - Solihull (Express) からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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