GO Outdoors - Solihull (Express) レビュー 

244
TrustScore 5段階評価の5

4.8

38-40 Mill Lane, B91 3DA Solihull, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

My wife and I visited the store on Friday and Saturday last week to buy some cold weather gear for our forthcoming trip to Norway, such as boots etc. It was the blind leading the blind but with the... もっと見る

企業が回答しました

5つ星のうち5の評価

I met John today who helped me decide on the most appropriate camping chair. It was nice to receive good customer service by both John & his fellow colleague. I would recommend shopping here.

企業が回答しました

5つ星のうち5の評価

Went in to buy a lap top bag and some socks . Nice clean shop , got spoken to by 2 lovely members of staff who were both extremely friendly and helpful . It’s a shame the Solihull store is closing in... もっと見る

企業が回答しました

5つ星のうち5の評価

Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Solihull (Express) について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

4.8

優良

TrustScore 5段階評価の5

244件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(244)

過去12か月のレビュー数: 35,496

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great customer service

Asked for some help, Sue listened to what I needed and directed me towards items that fit my brief exactly, very helpful, always there ready to help. And the membership prices/savings were a huge boon. Great stuff, keep it up.

2024年8月17日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Outstanding Service

Fantastic experience at GO Outdoors Solihull today.
Great team lead by Reece the store manager helping me with a issue I had with my walking boots, the problem was sorted extremely quickly and with expert advice, I'm absolutely loving my new walking boots and will always use GO Outdoors Solihull in the future.
Well done all..

2024年8月13日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

5つ星のうち3の評価

The ordering was easy to do, but..

The ordering was easy to do, but when I visited the shop to collect, the assistant behind the counter was on the phone for a while. To be fair, he was probably working on his own but not a great start.
My car was parked about 10 minutes walk from the shop (there isn't any parking nearer to the shop) and the parcel came in a large padded paper bag which I had to try and stuff into another bag with handles to carry it back to the car. I was going to ask for a larger carrier bag but the shop assistant was quickly back on the phone again before I could ask.
To assist future customers it might help to have a carry handle on these parcels.

2024年8月1日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great store headed up by great Store Manager

Served by Reece, Store Manager who was incredibly helpful and patient as I was choosing walking shoes, rucsac, shorts and a hat! Couldn't have picked a better store to go into and much better than buying online. Thanks Reece

2024年8月10日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I’m disabled and two members of staff…

I’m disabled and two members of staff found what I needed upstairs and brought a selection downstairs for me to choose from.

Thanks Bruce & Sue 😊

2024年8月2日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent service from Sue in…

Excellent service from Sue in purchasing walking shoes

2024年8月2日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Incredibly helpful staff

Met an incredibly helpful member of staff called Sue at Solihull store today who helped me find everything I need for a safari trip. She was super knowledgeable and advised me very well. Very patient also, as I took ages!! Store had lots of choice despite not being one of the bigger stores. Definitely recommend.

2024年7月28日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Fantastic service

Fantastic service. Friendly and helpful staff.

2024年7月18日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Friendly courteous staff

Friendly staff very helpful and knowledgeable with product ,good quality and at a reasonable price

2023年12月15日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Membership Benefit

After selecting an item, it was mentioned that I could save money by becoming a member. I obviously did and got over £40 off.

2024年7月6日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I recently had an outstanding…

I recently had an outstanding experience purchasing gear for my upcoming expedition, thanks to the exceptional service provided by Bruce. From the moment I walked into the store, Bruce's expertise and enthusiasm were evident. He took the time to understand the specific needs of my trip and guided me through a variety of equipment options, ensuring that I was well-informed about the features and benefits of each item.

Bruce's knowledge of outdoor gear is impressive, and his recommendations were spot-on.

2024年7月8日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Bruce was very knowledgeable and…

Bruce was very knowledgeable and provided practical advice. He was patient and understood our needs. Thank you for your service.

2024年7月5日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Libby and Reece helped me today to sort…

Libby and Reece helped me today to sort my stuff for Scotland , they went above and beyond to make sure I had eveything great service

2024年6月27日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

The member of staff who assisted us was…

The member of staff who assisted us was very knowledgeable and helpful

2024年6月10日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very happy with the service from Will…

Very happy with the service from Will at the Solihull store

2024年6月22日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

The staff were extremely helpful

The staff were extremely helpful, I am disabled and unable to go upstairs (there wasn’t a lift) to the department I needed so the lady staff member asked what I needed and went and bought several options down for me to try. I was then able to choose and purchase the items I needed.

2024年6月18日
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Sue/Reece/Bruce were really helpful

Sue/Reece/Bruce were really helpful
whilst we chose DofE equipment & gave the DofE discount which was really helpful.
Great customer service & friendly

2024年6月16日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Compliment - Recce

I would like to express my gratitude to Reece of Solihull Store.

He is so helpful, pleasant and delivered excellent service.

Thanks

2024年6月15日
自発的なレビュー
GO Outdoors - Solihull (Express) ロゴ

GO Outdoors - Solihull (Express) からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

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