GO Outdoors - Stocksbridge レビュー 

1,899
TrustScore 5段階評価の5

4.8

Fox Valley Retail Park, S36 2AB Stocksbridge, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great variety of products so we can always find exactly what we need. Penny was really helpful with suggestions for what I might need for my first multi-day walking expedition, I even returned later o... もっと見る

企業が回答しました

5つ星のうち5の評価

Went in for children’s coats for back to school and was serviced by Heidi &Eleanor and I was blown away when she explained to me everything about washing them because I had no idea waterproof coats ne... もっと見る

企業が回答しました

5つ星のうち5の評価

The internet was down when I called for my order. They explained they were unable to take payment, stated that I’d already paid but unfortunately not able to scan. Rang Customer Service and... もっと見る

企業が回答しました

5つ星のうち5の評価

Ethan n Eleanor @ stocksbridge Very helpful as we couldn’t find my membership so I paid for new one.. then noticed I had a fob on my key ring.. The stores in Norwich that set me up put my address i... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Stocksbridge について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Fox Valley Retail Park, S36 2AB, Stocksbridge, 英国

4.8

優良

TrustScore 5段階評価の5

1899件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(1,899)

過去12か月のレビュー数: 35,992

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Heidi took time to ensure I had the…

Heidi took time to ensure I had the best walking shoes for my purpose and vegetarian (no leather/suede). Heidi and Lucy were top stuff. Very happy customer.

2026年4月11日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Went to Go Outdoors for walking boots…

Went to Go Outdoors for walking boots for my son before his DofE trip and got incredible service from Steve. Really thoughtful and honest advice for my son and cane away with the perfect pair of boots. Truely fantastic service, Steve is a credit to the company!

2026年4月10日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

5つ星のうち5の評価

The Service was excellent and they took…

The Service was excellent and they took the time to make sure my walking shoes were the correct fit.

2026年4月9日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

5 Star Pat

I travelled from Stockport to the Stocksbridge store to collect 2 pairs of walking shoes, I had ordered on line in readiness for a walking holiday. Only to find one pair of shoes were at the Stockport store , the other pairs’ whereabouts, no one knew. The on line order had been processed incorrectly. Pat at the Stockbridge store made phone calls to locate the shoes in Stockport and to try and locate the second pair. He then found the shoes I had ordered were in stock and although rules meant he could not give a refund, I was able to purchase the shoes they had, so my 1 hour 10 mins journey was not wasted. Thus I have given my review 5 stars, solely for Pat who is certainly a credit to go outdoors. For the go outdoors on line processing procedure I would give no stars!!

2026年4月4日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Phil and Penny were very helpful with…

Phil and Penny were very helpful with advice on the best walking boots, how to wear them in and care for them.

2026年4月3日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Penny was great

Penny was great. We always love shopping here.

2026年4月3日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great help and product knowledge from…

Great help and product knowledge from Steve

2026年3月27日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Fox valley store

Jo the shop assistant went above and beyond to help. Fantastic helpful staff and very well stocked shop. 5 stars!!

2026年4月2日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

lovely staff and great prices!

I went to go outdoors today on the hunt for some walking trousers and I must of tried on atleast 8 pairs to make sure I got the right ones, the two ladies on the shop floor was very welcoming and patient with me going back and forth to try on items. One of the ladies was really helpful in helping me decide on the right ones. Jo who served me was absolutely lovely. Will definitely be back ⭐️

2026年4月1日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very good stuff

Very good stuff .. Pat & Lucy

2026年4月1日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Fox valley store

Fox valley store - very large with great selection and good deals especially for members and the 10% student discount is good. Good service with very friendly staff who sorted membership easy.
Served by Penny.

2026年3月27日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very helpful and friendly

Very helpful and friendly - Penny & Andy

2026年3月25日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Everything was easy to find, pleasant Staff

Everything was easy to do
Store had plenty of items for choice
Eleanor the assistant was polite and very helpful
Will definitely be returning

2026年3月14日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Overall a good experience

Overall a good experience

2026年3月5日
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I was looking for a really waterproof…

I was looking for a really waterproof and durable jacket and Jo, one of the advisors, spent a good deal of effort to help me understand the different options and tech types. Couldn't fault the service and ended up with exactly the coat I needed.

2026年3月11日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち1の評価

We ordered 2 x pairs of medium Ron Hill…

We ordered 2 x pairs of medium Ron Hill tricksters for my husband on click and collect over a week ago. We requested that we collect them from Fox Valley shop in Sheffield. We have not received any emails but as I was near the store last Thursday I popped in to be told my package was waiting to be collected. When we opened the package at home there was only 1 x pair of tracksters. We rung the shop and was told that the other pair were on the way to the store and that we shouldn't have been given the package until the other pair arrived. We're now on day 8 and still no email regarding the 2nd pair. The staff are Fox Valley told me they were having trouble with click and collect - well they are not wrong. Really bad customer service!. How can retailers like Next and Amazon deliver next day but here we are on day 8, no emails and staff just having a laugh about the rubbish service. I request that someone looks into the fact that I only have 1 pair of tracksters and get back to me ASAP. I WILL NOT BE RECOMMENDING YOUR COMPANY OR USING YOU AGAIN.

2026年2月28日
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Penny's Service and Telephone Enquiry…

Penny was helpful patient and friendly when she served me today. Also I phoned in earlier in the week to ask about specific items and found them as advised.

2026年3月5日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Penny was fantastic

2026年3月5日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Attention to detail in finding the…

Attention to detail in finding the right walking boot and fit for my needs Heidi’s knowledge was outstanding. Then at the till Freddie (I believe to be new) was methodical and confident as he had josh overseeing him who was very polite.
Services was outstanding five stars

2026年2月27日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Nice friendly polite staff

Nice friendly polite staff, helpful. served today by Eleanor/ruby

2026年2月28日
自発的なレビュー
GO Outdoors - Stocksbridge ロゴ

GO Outdoors - Stocksbridge からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

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