Great service from the young lady finding me size 8 ladies and size 9 men’s walking shoes, think I tried on 9 shoes before finding the perfect fit. Claire on the checkout was cheerful and helpful... もっと見る
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レビュアーのコメントを見てみましょう
I visited Go Outdoors on Stockton on Tees I am very impressed by the whole set up. I have purchased a tent footprint for my current tent Vango instant classic I think it will just about do the job... もっと見る
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Had a shopping trip to go outdoors Stockton today,shopping is not a favourite pastime of mine as I suffer with stress and anxiety and don't travel very well and also don't do crowds of people als... もっと見る
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Took my daughter to go outdoors - we bought coats and walking boots which took a long time to try on and choose etc. we looked around the tents and gear. The items are great quality and the staff who... もっと見る
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企業情報
GO Outdoors - Stockton について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Portack Lane, TS18 2SP, Stockton, 英国
- 01642 033335
4.7
優良
3306件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Poor communication re order
We had an expected date for click & collect, but we didn’t get the promised email telling us the item was in store. We had to call GO - Daisy was apologetic and helpful.
2026年6月15日
GO Outdoors - Stockton からの回答
Thank you for your review.
I am sorry to understand that you did not receive any communication from us to update you on the status of your recent Click & Collect order. The issue has been raised to the relevant team to investigate the route cause of this.
From checking your order I can see that this has now been collected from the selected collection location on the 15th of June.
Your feedback is important to us and I do hope that GO Outdoors can provide an improved upon service in the future.
Kind regards
GO Outdoors Customer Care
go outdoors - Stockton Footwear
I have visited go outdoors, Stockton several times over the last couple of months for various reasons. The two most recent have been to look at walking boots and running trainers, both times I have dealt with a member of staff called Jay, who works on footwear. I have to say Jay or Jason, has been brilliant and a shining example of true customer service, a real credit to the company. He is knowledgeable and really knows his stuff when it comes to footwear. He very helpful, patient and has a real interest in helping customers find exactly what they are looking for.
2026年6月11日
自発的なレビュー
GO Outdoors - Stockton からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Both VIKKI and HELEN were amazing in…
Both VIKKI and HELEN were amazing in helping us find as well as sort out what we needed today. Great staff
2026年6月13日
自発的なレビュー
GO Outdoors - Stockton からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great customer service - highly recommend Rob
Rob was brilliant and helped me with some extras for my Hi-gear Lavvu tent. Very helpful, highly recommended.
2026年6月12日
自発的なレビュー
GO Outdoors - Stockton からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Claire was very helpful she helped me…
Claire was very helpful she helped me fill my discount card in
2026年6月12日
自発的なレビュー
GO Outdoors - Stockton からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service …
Excellent customer service today from Rob at Stockton. We needed some replacement poles for some older oex tents which are discontinued. Rob managed to find some replacement poles in the warehouse that will cut to size. He donated these to our DofE group free of charge. Top bloke going the extra mile.
2026年6月11日
自発的なレビュー
GO Outdoors - Stockton からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Rebecca was a absolute star polite and…
Rebecca was a absolute star polite and very knowledgeable about our items 👏👏
2026年6月10日
自発的なレビュー
GO Outdoors - Stockton からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Helen was an absolute delight and very…
Helen was an absolute delight and very helpful!
2026年6月7日
自発的なレビュー
GO Outdoors - Stockton からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helen was very knowledgeable and…
Helen was very knowledgeable and attentive but not overbearing,
Husband very happy with his walking boots x
2026年6月9日
自発的なレビュー
GO Outdoors - Stockton からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Bargains available in store
Collected a pair of walking shoes from online purchase but had to return as they'd sent two different size shoe. No issue with returns and purchased an alternative pair in store. Picked up a bargain, half price ladies barbour jacket on my way out. Very happy 😊
2026年6月1日
GO Outdoors - Stockton からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helen was very helpful measuring my…
Helen was very helpful measuring my son's feet and getting walking boots to try on. Thank you Helen
2026年6月7日
自発的なレビュー
GO Outdoors - Stockton からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Great customer service, gentleman helped my wife with some new boots, was very knowledgeable with her needs.
Then we went to see Hollie at the Stockton branch at the checkouts, nice to see young people so polite and helpful thanks Hollie.
Overall excellent customer service from all thanks
2026年6月7日
自発的なレビュー
GO Outdoors - Stockton からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The staff are always friendly
The staff are always friendly, helpful and give a very happy vibe Helen on foot wear was especially helpful nothing too much to help thanks for the superb service
2026年6月7日
自発的なレビュー
GO Outdoors - Stockton からの回答
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Poor Service
Ordered item and asked to collect from store and i was told id receive an email once it had arrived. Still awaiting email and when i have checked my account its still in transport. I went into the branch and the staff were less then helpful. It is really frustrating so i ordered from millets instead got it within 3 working days. So if my order ever arrives i will be asking for a refund
2026年5月29日
GO Outdoors - Stockton からの回答
We are sorry to hear about the difficulties you’ve experienced with your click and collect order.
We have identified an issue with email communications not being received by some customers, and this is now being addressed as a priority to help prevent further disappointment.
We can advise that your order is ready for collection. We have reached out to you via email with this update and to confirm if cancellation is wanted.
We do hope this information helps, and we appreciate you taking the time to leave a review
Kind regards,
GO Outdoors Customer Care
Brilliant service and advice.…
I went to Go Outdoors Stockton today to purchase a self inflating sleeping mat. I asked an assistant, Katherine for help and she was very good at advising on the use and self inflating system used for the mats. I ended up getting a better matress and slightly more expensivethan I intended, due to her advise. I was then served at the till by Holly who sorted out the pricing. All in all I got ehat I wanted, got really good advice and just lovely service from the 2 girls. Well done Katherine and Holly and thankyou for making my shop easy
2026年6月3日
自発的なレビュー
GO Outdoors - Stockton からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Claire on the tills was great
Claire on the tills was great. Lovely lass. Store is well kept and nicely laid out.
2026年6月3日
自発的なレビュー
GO Outdoors - Stockton からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
staff very helpful and friendly
Went in for a she-wee and a tent, young boy called louie on the till was very helpful and knowledgeable about all the products, couldn’t have been friendlier if he tried.
2026年6月2日
自発的なレビュー
GO Outdoors - Stockton からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The store at Stockton is a shambles-…
The store at Stockton is a shambles- poorly organised in some sections , poorly signposted , some staff had poor attitude to customers , some product types and brands seemed scattered randomly whereas other brand’s products were largely displayed together . Athletics /gym kit seemed very limited .
Parcel pick up went well once Id found it
2026年5月24日
GO Outdoors - Stockton からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Karen and Claire were very helpful and…
Karen and Claire were very helpful and patient with our experience in the store
Thank you
2026年6月1日
自発的なレビュー
GO Outdoors - Stockton からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Claire was lovely today
Claire was lovely today! I had to do a quick juggle with my bank accounts and she didn’t make me feel bad… efficiently switched to the next tool so no one was kept waiting and gave me time to sort myself out. She made it seem so effortless! That’s someone who is good at what she does!
2026年6月1日
自発的なレビュー
GO Outdoors - Stockton からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
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