Spoke with James who was exceptional in his manner and went above and beyond with customer service ensuring I was entirely happy. Polite and curteous and could not do enough to help. First class ser... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happ... もっと見る
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Josh and jo made the purchase super easy, especially as an item was out of stock. Did everything they could to get me a sale item and keep the deal worth while. There was a lad upstairs on cam... もっと見る
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We had bought a new tent a few days ago! Unfortunately there was a problem with one broken piece of the tent. I explained to Katie on the Door who was very welcoming. She arranged for Joel from the... もっと見る
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企業情報
GO Outdoors - Stoke について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, 英国
- 01782 307800
4.9
優良
4711件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Customer service was outstanding and I…
Customer service was outstanding and I couldn’t ask for more the staff who served me today deserves a pay rise
2026年9月1日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Harry was great help
Harry was great help. Very positive just what you need shopping in a place like go out doors
2026年9月1日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Harry the fisherman!!!
Harry was lovely at the tills.chatting about fishing at our farm lake.
Hes an asset to the company and made our shopping experience.
2026年9月1日
自発的なレビュー
GO Outdoors - Stoke からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Stress free (apart from deciding what to choose)
Served by Harry who was very pleasant and helpful with 2 old folk who’s membership cards had expired
2026年8月31日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Stoke go outdoors experience
Kyle helped me pick out my bike for what I needed. Very friendly and great service!!
2026年8月31日
自発的なレビュー
GO Outdoors - Stoke からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Terrex jacket
Bought my son a jacket, in store help from Clare who was attentive and friendly and Harry at checkout who was friendly and had great chat. The best store in Hanley.
2026年8月31日
自発的なレビュー
GO Outdoors - Stoke からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
We went in store to spend a gift voucher
We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happy and chatted away to us. At one point he got stuck trying to open a security tag and his colleague Jo came along to help and sorted it straight away - teamwork!! Staff and store make Stoke Go outdoors the best experience !!
2026年8月23日
自発的なレビュー
GO Outdoors - Stoke からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Tom Customer service
Tom served us today after purchasing some fishing equipment and he was very polite and smiley throughout our experience. His customer service was faultless. Thanks, Tom. We also received help and guidance upstairs while searching for accessories and again, great service.
2026年8月30日
自発的なレビュー
GO Outdoors - Stoke からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Tom was very nice and helpful
Tom was very nice and helpful, providing all the information I needed about the membership and registration process. Thanks, Tom! The staff are always very friendly and helpful!
2026年8月30日
自発的なレビュー
GO Outdoors - Stoke からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Fab team member
Visited store again today. Had great advice from Imogen on rucksacks for my daughter. Really knowledgeable and friendly and took time with my daughter. Brilliant experience. Some fab young staff in store.
2026年8月29日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great experience today at the Stoke…
Great experience today at the Stoke store. Niamh & Ellie were very helpful to me. Also, Millie at the till was very helpful & professional.
2026年8月29日
自発的なレビュー
GO Outdoors - Stoke からの回答
Thanks for the great review.
Hopefully this 4 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Amazing store!
Amazing store! A special mention to Jess, Hayley and Millie who helped me with my purchases for this weekend. Thanks girls!
2026年8月29日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
New tent fault!
We had bought a new tent a few days ago! Unfortunately there was a problem with one broken piece of the tent. I explained to Katie on the Door who was very welcoming. She arranged for Joel from the tent department who cheerfully met us at the top of the stairs, gave us a replacement part and good advice. On the way back down we were again impressed by Katie who was diplomatically dealing with one of the hang around characters who was loudly objecting to being asked to leave the premises! After seeing her doing a security guard’s job, we left after spending a little more money in your store!
Alan & Jacqui
2026年8月28日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Theresa was so helpful & lovely!
Came in looking for some new hiking boots and Theresa was she was absolutely wonderful! She was the only one working the section and it was rammed when we got there but she was super friendly and gave some great advice and tips for picking the perfect boot for me!! Thank you :) Princess
2026年8月28日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Friendly helpful service throughout the…
Friendly helpful service throughout the store today whilst purchasing walking shoes.
Special mention to the till operator Rory
Service with a smile and helped us to use all our available discounts
2026年8月28日
自発的なレビュー
GO Outdoors - Stoke からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
festival park branch there works a lady…
festival park branch there works a lady in shoe department called Theresa.I’ve bought many shoes off this lady and can honestly say she is extemporary in her job.I hope she is treated and rewarded well for her outstanding customer service
2026年8月28日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Katie D was extremely helpful
Katie D was extremely helpful. I couldn’t have asked for better service. She went above and beyond to help me, and I really appreciated her assistance. Excellent service!
2026年8月28日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
GO Outdoors - Stoke からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
GO Outdoors - Stoke からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
waterproof 3/4 coat
Got a great deal on a waterproof 3/4 coat for work. Loads of choice. Nice chap Tom on the till served us.
2026年8月27日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
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