Great experience today at the shoe department. The assistant Theresa went above and beyond when I asked for advice regarding trainers for a foot problem. Although the store was extremely busy she... もっと見る
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I came into buy a camp stove for home use in case of black outs etc. Met a member of staff called Joel who was exceptional. Joel was very attentive, patient with all my questions, extremely knowledgab... もっと見る
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Good service at the walking shoes section, and professional check out despite an issue - quickly resolved by James. The till was showing an incorrect price. Speedily checked and the till updated. Well... もっと見る
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My other half purchased a coat in the wrong size and removed the tags. Claire and Nathan were super, they made it so easy to get it swapped without any issues and actually spoke to you like human bein... もっと見る
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企業情報
GO Outdoors - Stoke について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, 英国
- 01782 307800
4.9
優良
4830件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good service at the walking shoes…
Good service at the walking shoes section, and professional check out despite an issue - quickly resolved by James. The till was showing an incorrect price. Speedily checked and the till updated. Well done.
2026年10月10日
自発的なレビュー
GO Outdoors - Stoke からの回答
Thanks for the great review.
Hopefully this 4 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Clare and nathan were very helpful…
Clare and nathan were very helpful great customer service
2026年10月1日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Relaxed shopping experience
Spacious shop, allowing for a relaxed shopping atmosphere. Great variety. Staff helpful and polite.
2026年10月9日
自発的なレビュー
GO Outdoors - Stoke からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great selection of outdoor gear
Great selection of outdoor gear. Went specifically for Altra trail shoes, Good choice and great to be able to try them on. Theresa was particularly helpful, bringing extra choices in my size. She was very friendly and chatty too. Found the perfect pair and they were in the sale too.
2026年10月10日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
I knew what I wanted & it was in stock
I knew what I wanted & it was in stock.
Harry was pleasant enough on the checkout.
2026年10月10日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Harry at the tills was very friendly…
Harry at the tills was very friendly and helpful.
2026年10月10日
自発的なレビュー
GO Outdoors - Stoke からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very well presented store and lovely staff.
Very well presented store and lovely helpful staff. Served by a lovely gentleman called Tom, very kind and put a smile on our face :)
2026年10月11日
自発的なレビュー
GO Outdoors - Stoke からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Ethan was a great help in chatting…
Ethan was a great help in chatting through the items purchased making sure the boots fitted correctly and making sure we had the correct socks and boot protection and cleaner. Thanks for your help.
2026年10月11日
自発的なレビュー
GO Outdoors - Stoke からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
GO Outdoors - Stoke からの回答
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Amazing service from Theresa!!!
Theresa was an amazing presence at the store, she made us very welcome and personalised the experience to all out needs. Her warmth and friendliness made the trip very memorable and made us feel like a part of the Go Outdoors community.
2026年10月10日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Theresa is brilliant
Theresa was amazing in helping us pick out what we needed, she gave plenty of advice and was thorough even though it was close to closing time, 10/10 service.
2026年10月10日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Theresa was brilliant
Theresa was brilliant, she was super helpful sharing her great expertise. She was so incredibly knowledgeable and made our experience so memorable. An Incredible person and an incredible experience.
2026年10月10日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
James was very helpful and efficient at…
James was very helpful and efficient at the till.
2026年10月10日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
jess was a massive help finding me a…
jess was a massive help finding me a waterproof jacket with the help of ‘mother theresa ‘ thankyou
2026年10月10日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Stoke からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Theresa was extremely helpful when I…
Theresa was extremely helpful when I was trying to choose footwear. Her advice was very knowledgeable and she herself very friendly and chatty. She really made sure that I had all of the help I needed.
2026年10月9日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good quality products
Good quality products, ordering is easy and if there is a problem the staff are always helpful. Goods are always delivered in a friendly manner
2026年9月10日
GO Outdoors - Stoke からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Harry was lovely and helpful 🙂
2026年10月10日
自発的なレビュー
GO Outdoors - Stoke からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Harry is a top lad
2026年10月10日
自発的なレビュー
GO Outdoors - Stoke からの回答
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Fantastic shop
Great shop layout fantastic service,great products.Really nice lad on the till,Rory,very helpful,went that extra mile nice to see in shops these days...
2026年10月9日
自発的なレビュー
GO Outdoors - Stoke からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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