Very helpful assistant, Mel, who was patient and knowledgeable when I was pucking new walking boots/shoes. I also bought a reduced T shirt, which will come in useful.on my forthcoming holiday.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Mell was really professional, friendly and knowledgeable. Started by asking what type of walking I was going to be doing and what budget I had in mind for a pair of new walking boots. She talked me th... もっと見る
企業が回答しました
Came to buy a camping toilet and while browsing was approached by Ade who asked if we needed any assistance. I had a question re the chemicals needed and he explained the difference between the array... もっと見る
企業が回答しました
I ordered some work shorts online that I needed to return, they were too small which was no faults of the store. I was able to come in and buy a new pair that were the correct sizing. Everybody was ve... もっと見る
企業が回答しました
企業情報
GO Outdoors - Wolverhampton について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Eagle Street, Bilston Road, WV2 2AQ, Wolverhampton, 英国
- 01902 907455
4.8
優良
2711件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
GO Outdoors - Wolverhampton からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Broken coolbox
Broken coolbox. Great staff, Sabrina and manager Marc were really helpful. Problem sorted without receipt, left shop with new item. Thank you for your help
2026年8月14日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Friendly staff very approachable and…
Friendly staff very approachable and professional.
2026年8月11日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
GO Outdoors - Wolverhampton からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Tanita and abiy are superstars
Tanita and abiy were superstars, very friendly and really helpful
Thank you very much!
2026年8月10日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Mellissa was wonderful
Went in to look at tents and walking boots. Mellissa was so helpful and knowledgeable in the shoe section. She was also very enthusiastic and it was clear how much she cares for customers. I overheard her recognise a customer from the day before and remember their request
2026年8月8日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Wolverhampton からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Jess W went out of her way today to…
Jess W went out of her way today to find my member card on the system after I’d forgotten it!
Excellent service.
2026年8月7日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Not received
Order placed 27 July and still not received. Finally received order after I complained. They said down to technical issues to why no updates where order was. Byt was at store the whole time
2026年7月27日
GO Outdoors - Wolverhampton からの回答
Thank you for sharing your review with us in relation to your Click and Collect order.
We are sorry to hear that your Click & Collect order was not delivered to the selected store within the expected timeframe. We understand that this delay, along with the lack of communication, has caused considerable inconvenience and uncertainty. This is not the level of service we aim to provide.
We have reached out to you via the email address provided to discuss the status of your order further, our message will arrive in your inbox shortly.
Kind regards
GO Outdoors Customer Care Team.
Staff are fantastic ( Sabrina )
2026年8月5日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Jess and John were helpful
Jess and John were helpful, informative, and knowledgeable. They're unhurried approach made my wife and I shopping for new walking boots a pleasant process.
2026年7月31日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Wolverhampton からの回答
We always aim to provide excellent customer service and we are disappointed that this was not your experience.
We have contacted you via the email address on the order for further details so that we can investigate your experience. Please check your inbox for our message.
We look forward to hearing form you.
Kind regards,
GO Outdoors Customer Care Team
Had a good time easy to get the stuff I…
Had a good time easy to get the stuff I needed and a very well done the worker Mel she was very helpful and a good laugh deserves a pay rise if you ask me
2026年8月1日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Denton was just brilliant
Denton was just brilliant. Went to get a new gas bottle thinking it was empty as our gas bbq had stopped working. Denton said it was still half full so maybe the regulator was gone. He tested mine with me and recommended what to buy. I was a bit nervous messing with gas and he told me exactly what to do. Knight in shining armour!
2026年7月29日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
ICadac cook 2 pro 3 box damaged
I brought a Cadac cook 2 pro 3 today and the box had slight damage the staff went above and beyond to check that everything was there and undamaged. Brilliant Thank you Denton and Ann-marie top staff.
2026年7月28日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Went on the 19th only had 3 items out…
Went on the 19th only had 3 items out of 5 no phone or email to say the other parts were in went on the 25th had to wait Twenty minutes to find the order then 1 part was missing which they were very happy to refund the money but not keen to replace the missing item
2026年7月20日
GO Outdoors - Wolverhampton からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Staff super helpful and friendly
Staff super helpful and friendly. Great advice and came away happy.
2026年7月26日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent service and support
The service and support from Jo was fantastic, very knowledgeable around camping which gave me the confidence in me purchase my first family tent.
2026年7月22日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Joe was extremely helpful and very easy…
Joe was extremely helpful and very easy and nice to speak to, told me everything I needed to know and feel much more satisfied leaving then when I came in. Brilliant shop.
2026年7月25日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Fantastic service
I had brilliant service today from Vicky, Brandon and Jo. They were so helpful to me when I went in very late in the day to buy a new roofbox. They all definitely went above and beyond and I am so grateful for their help. Thank you :-)
2026年7月22日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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