Found some walking trousers on the sale rack . Changing room opened up for me by helpful staff and at check out Sabrina dealt with my purchase in a cheerful and efficient manager and advised of a furt... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Hi, I would definitely recommend the Wolverhampton store. Dealt with a chap called JJ who had a wealth of knowledge. Great customer services, showed me an amazing lace up technique for my hiking boot... もっと見る
企業が回答しました
What can I say, a lovely Montane windproof reduced down to £65 from £120! And not only that, free delivery to my local branch of Go Outdoors, which took only two days. Collection was easy, the staff w... もっと見る
企業が回答しました
A mixed experience- went in store to look at some decent walking boots but the only time I saw staff was as I walked out. So no advice given. However, having purchased online (with a discount code),... もっと見る
企業が回答しました
企業情報
GO Outdoors - Wolverhampton について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Eagle Street, Bilston Road, WV2 2AQ, Wolverhampton, 英国
- 01902 907455
4.8
優良
2761件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The goods and service is excellent
The goods and service is excellent. The product is value for money
2026年8月29日
GO Outdoors - Wolverhampton からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
GO Outdoors - Wolverhampton からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Wolverhampton からの回答
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service in Go Outdoors Wolverhampton
Fantastic service again in Go Outdoors Wolverhampton. I went there on Saturday for a look round and had great service from Tina, Tansy and another lady who was their supervisor.
I have been shopping here for many years and unlike 95% of corporate multiples they actually have maintained a good level of customer service which makes for an enjoyable shopping experience.
So many companies have automated tills and no staff to help customers, they are just greedy and profit orientated, you have managed to avoid this way and your staff are always helpful and knowledgeable so obviously well trained.
2026年9月5日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Wolverhampton からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
GO Outdoors - Wolverhampton からの回答
Thank you for your review.
We are sorry to hear that your Eurohike flask has failed again after only two months, especially after you already went through the process of an exchange. We completely understand your frustration a quality flask should last much longer than this, and we expect better reliability from our products.
We have reached out to you via email and requested further information.
Kind regards
Go Outdoors Customer Care Team
Helpful staff
The product was terrible but the two members off staff Katie & JJ was very helpful and got it sorted out for me
2026年9月6日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great shop, helpful staff
Patient and helpful staff whilst looking for trail shoes. Shout out and Thank you to Mel for your help.
2026年9月5日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Tina served me to footwear
Tina served me to footwear. She was very knowledgeable and helpful. Her attitude was very professional and nothing was too much trouble for her. I'll definitely be back. Thanks, Tina.
Chris, Sheffield
2026年9月5日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
GO Outdoors - Wolverhampton からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
I have sent two emails and not received…
I have sent two emails and not received a response!
2026年8月21日
GO Outdoors - Wolverhampton からの回答
Thank you for your review.
I am sorry to understand that you have not received a response to the emails sent to us. Your contact with us via our webform has been reviewed and whilst your enquiry was received an automated response was sent with self-service options and instructions on how to request further assistance. I appreciate that this did not provide the support you were looking for at the time.
I have contacted you on the email address given to us to discuss your query further, please check your direct inbox for our email.
Kind regards,
Go outdoors Customer Care Team
Mel and the rest of the staff polite…
Mel and the rest of the staff polite and helpful
2026年8月31日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Really helpful staff
Came to buy a camping toilet and while browsing was approached by Ade who asked if we needed any assistance. I had a question re the chemicals needed and he explained the difference between the array of chemicals to chose from. Very helpful. Also there was a lad, didn’t catch his name, a young black lad who I asked where I could find a levelling spirit for
Use with levelling ramps. I couldn’t find them and so carried on. This lad went out his way to find one and then searched the store for me to hand it to me. He was clearly busy but stopped to help me and he went above and beyond just telling me what section to look in. Really nice, polite, helpful lad.
2026年8月30日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Graham - Wolverhampton store
I would like to say a huge thank you to Graham at GO Outdoors Wolverhampton/Bilston for the fantastic help and customer service I received today.
I came into the store feeling a little anxious and with only a small amount of knowledge about what I needed. However, thanks to Graham’s patience, reassurance and expertise, I have left the store with a complete set of equipment and, more importantly, the knowledge and confidence to use it properly.
Graham was incredibly patient, polite and helpful throughout. He took the time to explain everything clearly and never once made me feel silly for not knowing something. His reassurance made what initially felt quite daunting into something that now feels like a breeze.
I will definitely be returning to this store, and Graham is a huge reason why. Thank you again, Graham — it’s people like you who make such a difference and turn an experience you know nothing about into something enjoyable and exciting.
Fantastic service from start to finish. You’re a credit to GO Outdoors!
2026年8月29日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very helpful assistant
Very helpful assistant, Mel, who was patient and knowledgeable when I was pucking new walking boots/shoes.
I also bought a reduced T shirt, which will come in useful.on my forthcoming holiday.
2026年8月29日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent staff
Went to have a browse today, as this is our favorite shop, super tidy and clean. Staff is extremely friendly and helpful. My partner ended up with pair of walking boots, and Mell was very kind to helps us with those.
Thanks guys.
2026年8月29日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
It took too long for the shop to…
It took too long for the shop to receive the order and they never notified me they had received it, I had to go there twice and ask
2026年8月14日
GO Outdoors - Wolverhampton からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Ordered through click and collect
Ordered through click and collect.
10 days later still not received.
Did not receive any email to say it was ready to collect.
2026年8月24日
GO Outdoors - Wolverhampton からの回答
Thank you for taking the time to share your experience. All feedback is appreciated and utilised to make improvements to the service provided to our customers.
We are sorry to hear that you did not receive any communications from us in relation to your order’s collection status. We have identified an issue with email communications not being received by some customers. This is being addressed as a priority to help prevent further disappointment and we do apologise that your order was affected.
We can see that your items have now been collected from the selected collection address.
We hope that we can be of assistance again in the future.
Kind regards,
GO Outdoors Customer Care Team
Delay of return
I ordered some work shorts online that I needed to return, they were too small which was no faults of the store. I was able to come in and buy a new pair that were the correct sizing. Everybody was very professional and friendly however, I have had issues with the money for returning the original shorts. A new system has been put in place for returns and even the workers expressed annoyance with it. I was told that I would have a confirmation email about the return within 24-48hours but a week later I have still received no email and haven’t had the money returned to my account.
2026年8月10日
GO Outdoors - Wolverhampton からの回答
Thanks for the great review.
Hopefully this 4 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Friendly and professional
Mell was really professional, friendly and knowledgeable. Started by asking what type of walking I was going to be doing and what budget I had in mind for a pair of new walking boots. She talked me through some options and I tried on a few different boots. Have used them on holiday and found them really comfortable.
2026年7月26日
自発的なレビュー
GO Outdoors - Wolverhampton からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。