GO Outdoors - Worcester (Express) レビュー 

402
TrustScore 5段階評価の5

4.9

The Shambles 7-8, WR1 2RF Worcester, England, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Shirley was incredible. Having tried on several styles of walking shoes, which she ensured fitted correctly or otherwise, I finally decided on Merrell Mohab 3 GTX. Going to the cash desk to pay, I... もっと見る

企業が回答しました

5つ星のうち4の評価

Two of the member of staff Shirley and Danny were really helpful when I bought a pair of walking boots. Danny went out of his way to find my boots , put them aside so I could collect them the followin... もっと見る

企業が回答しました

5つ星のうち4の評価

Limited stock in Worcester store. Seems to sell lower end Companies like Peter Storm. NB. The Rab contact gloves only deserve a 1 star as fingers are too long and the contact fabric is so annoying tha... もっと見る

企業が回答しました

5つ星のうち5の評価

On my home , I was lucky to bump into Nicola, @ Worcester bus depot , she was so pleasant , & told me she worked for Go outdoors in Worcester . I told her I needed a packable jacket , she advised... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Worcester (Express) について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • The Shambles 7-8, WR1 2RF, Worcester, England, 英国

4.9

優良

TrustScore 5段階評価の5

402件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(402)

過去12か月のレビュー数: 35,367

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

A really good experience

I had a really good experience, Shirley was so helpful and knowledgeable about all the different items I was looking for, so helpful and friendly to, I bought a pair of Berghaus waterproof trousers and will be back to buy a coat and waterproof shoes nxt week on my day off

2025年12月2日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service from Shirley

Great service from Shirley, thanks for your help!

2025年11月29日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Our first visit to this shop

Our first visit to this shop. Staff very friendly. Shirley helped us with our purchase and was very friendly, helpful and knowledgeable.

2025年12月2日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Shirley super service🦸‍♀️

Reading the other reviews I can see great service was not a one off. I was expecting to see Blacks shop. I had always shied away from go outdoors as thought it would be a hassle to do membership. Oh no Shirley was eager to help and explained the best way to get me signed up and use discounts available. Brilliant service and now for £5 I get the deals at all go outdoors.

2025年11月30日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Shirley help me yesterday in…

Shirley help me yesterday in Worcester...She was very friendly and helpful with my purchase of a north face Gilet .Thank you ...We will definately be returning to that store for any future purchases

2025年11月28日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Go Outdoors in Worcester

I didn't realise that Go Outdoors had a branch in Worcester. I had excellent service today from Shirley, when buying some trainers and a jacket. She was extremely helpful, polite and friendly, making sure that I bought the correct size of trainers and making me aware that there was also a waterproof version. Thankyou.

2025年11月27日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great personal service

Shirley was a huge help in finding suitable boots for me. Plenty of attention to detail while fetching different sizes to try on. Service beyond what I had expected.

2025年11月26日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Limited stock in Worcester store

Limited stock in Worcester store. Seems to sell lower end Companies like Peter Storm. NB. The Rab contact gloves only deserve a 1 star as fingers are too long and the contact fabric is so annoying that you have to take them off to do anything. I couldn’t find any way to put a review on their website. Date of purchase is approximate.

2025年10月10日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Good customer service

Trying to get some winter gears for my Scotland trip and as usual Shirley (2592) is really helpful and I got everything I need in the end.

2025年11月21日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち5の評価

We had super helpful staff

We had super helpful staff, buying a down jacket. Faced with our membership card failing to register, Shirley and her colleague patiently found a workaround enabling us to secure the great discount. We'll be back! Thanks all.

2025年11月18日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

The sales assistant


The sales assistant, lady very helpful and polite. I purchased a £169. Berghaus walking coat. Worcester customer order number was 688672866 dated 17th November and was delivered promptly to the store today 19th November. I requested at the point of sale that I would wish to try it on.

The collection of the item was well below the expected help and courtesy.
On entering the store two male assistants were conversing and although I said good afternoon was to totally ignored. I approached the unmanned cash desk and waited for service. No other customers were in the store. The item was delivered by carrier in a sealed paper bag. I had to ask if the assistant could unpack the bag as I had requested at the point of sale that I would wish to do so.l then had to ask that the coat could be extracted from the sealed clear bag.
Once again no obvious help was coming forward.
The coat was as I required, I was pleased with the garment but was concerned for your business not showing the care previously visited after you took over from Blacks . Perhaps the “ gentlemen” could be retrained by your elderly lady when you took over the
store. Perhaps they are unhappy with giving service.
Robin Carr
Mobile 07816348743
Wednesday, 19th November

2025年11月19日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I needed some new walking boots and…

I needed some new walking boots and called in to the Worcester store. They had a good range and Nicola gave some good advice and helped me choose a pair of Scarpa Terra GTX which seemed to be well made and very comfortable straight out of the box. Also lots of helpful info from Shirley regarding how to care for them regards proofing etc. Thanks.

2025年11月18日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent customer service

The staff in the Worcester branch are very helpful and friendly. On my recent visit I was using the UPS parcel drop off service. Shirley was particularly helpful regarding my parcels which, despite me having followed Amazon's instructions, did not have exactly the right documentation. She was very patient and sorted everything out efficiently. Thank you.

2025年11月17日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I was served by Shirley @2592

I was served by Shirley @2592, who was excellent in all respects. She was extremely helpful, pleasant and patient with my purchase. A good experience

2025年11月17日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent service

Was served by Shirley@2592, who was excellent. She made absolutely sure that my walking boots fitted properly and were comfortable for me. Nothing was too much trouble for her. Not had service like that for shoes or boots since I was a child! Thank you!

2025年11月8日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Shirley@2592 worcs was brilliant

Shirley@2592 worcs was brilliant. Took time to look through stock, and then online.
Placed our order for us and got us what we needed. Great to have good old fashioned service! Well done Shirley.

2025年11月10日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Shirley was very pleasant & helpful

Shirley was very pleasant & helpful. She explained fully about a voucher purchase which enabled me , a pensioner to save money on my Christmas presents. Shop #2592 Worcester.

2025年11月4日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Nicola was super helpful

Nicola was super helpful, no hard sell just patient knowledgeable service. Many thanks David & Jane

2025年10月23日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent customer service

Called into the Worcester store to buy a pair of Salomon walking boots that I had researched and were rated high for people suffering with Plantar Fasciitis. I was over the moon when I saw them on the shelf then bitterly disappointed when they didn’t have my size. Then came along Daisy the most helpful and pleasant shop assistant that I have come across in a long while! Nothing was too much trouble (as I now had to try on a whole range of walking boots) going and fetching lots of different sizes etc and she was incredibly patient as I had to keep changing out the insoles for my insoles. It came down to 2 different brands and I couldn’t choose between so Daisy an offered very helpful suggestions and a common sense approach to my dilemma. I am sure by now she was desperate to get me out of the shop! However she was professional to the very end! I left with a pair of very comfy boots thanks to Daisy.

2025年10月19日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Shirley at Worcester was so helpful in…

Shirley at Worcester was so helpful in assisting me with buying the best/most suitable walking boots. Very informative with regards to achieving correct specification for my needs. Most helpful lady and would recommend to anyone looking for professional input with regards to all the technical aspects.

2025年10月26日
自発的なレビュー
GO Outdoors - Worcester (Express) ロゴ

GO Outdoors - Worcester (Express) からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

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