Gordon Rigg Garden, Home & Leisure レビュー 882

Gordon Rigg Garden, Home & Leisure からの回答

2024年10月25日

We are sorry to hear that you are disappointed with your experience shopping at our Rochdale branch. I have passed this review over to our buyer to look in to and discuss with our suppliers. We regularly conduct market research to ensure that we remain competitive when compared to other similar establishments. We certainly haven't stayed in business for nearly 8o years by taking advantage of our customers. We don't know how Middleton M24 are able to sell the Big cheese ultra power vermin tablets for £7 however we will be looking in to this. Thank you for bringing this to our attention.

Gordon Rigg Garden, Home & Leisure からの回答

2024年9月4日

We are sorry to hear that our dog policy has upset you. I can confirm that we do allow dogs in the garden centre as long as they are either carried or pushed around in one of our trolleys with the exception of guide dogs who are of course permitted to walk around the centre. We can provide a mat at our customer service desk for the base of the trolley to protect little paws and water bowls can be found at the entrance. Our dog policy has been the same for several years now. The reason behind our policy is that we sell a huge variety of real and artificial plants in store and understandably dogs find it difficult to distinguish between an outside area where they are allowed to go to the toilet and our centre where it is clearly not appropriate for them to go to the toilet. We have had numerous instances where dogs have gone to the toilet both on plants and on carpeted and grassed areas. This create several issues including the obvious mess and hygiene issues however one of our main concerns is that we do not believe it is fair to expect customers to have to handle and/or purchase plants which unbeknown to them have been urinate on. Being in a trolley removes the risk of dogs going to the toilet within our centre. We have many customers who bring their dogs in in trolleys and it is our experience that the dogs who visit us do find it to be an enjoyable experience. We regularly post pictures of dogs in trolleys enjoying their visit on our Facebook page. We hope this explains our position and has not deterred you from visiting us again in the future as we truly value each and every customer.

Gordon Rigg Garden, Home & Leisure からの回答

2024年8月6日

We were sorry to hear that the gift card you purchased from us on the 11th July did not arrive. Looking in to this for you I can see that we posted your original gift card out to you via Royal Mail 1st class within 24 hours of you placing the order. When you contacted us to say that you hadn't received the gift card we voided the original gift card sent out and sent a replacement card once again via Royal Mail 1st class post the same day. Unfortunately we have no control over the Royal Mail delivery service once we have posted an item. We hope that you have now received your voucher as we have not received any further communication from you. If you have any issues or questions, please do not hesitate to get in touch with us