Gym Direct レビュー 

Gym Direct からの回答

2020年7月29日

Hi Hamish,

Sorry to hear regarding your unpleasant experience with Gym Direct.

Have you contacted us? If not, I suggest you to connect with us on face book so we can assist you further and try resolving for you to our capacity.

Hope to hear from you.

Regards
GD team

Gym Direct からの回答

2020年7月29日

Hi Emma,

Thank you for sharing your unsatisfied experience with Gym Direct.

Order # 41694 was placed on 23rd March, dispatched on 27th April, delivered on 30th April with no items on back order. Time frame on your order was within 4-5 weeks from the date of your order. Not sure what prompted you to say "took 2 months to receive goods". We are unsure as to which order has taken nearly 2 months.

I suggest you to please connect to us via FB messenger and provide more information as this isn't the standard service provided by Gym Direct.

We acknowledge delayed correspondence and delayed communication but cannot accept unreal facts.

Regards
GD team


EDIT - Emma, we understand that it took nearly 4-5 weeks and the reason is not unknown to anyone in this industry. We as a seller had 1000 orders overnight and with no extra hands and COVID restrictions, it is next to impossible service your order in a day or two from the date of order (which would have been a normal time frame in normal circumstances).
Please accept our sincere apologies and and an assurance that we have improvised at all levels and wish to provide excellent service moving forward.

Gym Direct からの回答

2020年7月27日

Hi Mr. Samual,

Thank you for your feedback and hope you been well. We are sorry to hear your unpleasant experience.

Regards your order #51728, we can see that order placed on 15th April. Order got dispatched from our warehouse on 27th April and delivered to you on 29th April. Apologies for the 2 weeks slight delay dispatch due to influx of orders we received but certainly not months past due.

On the other hand, we neither receive refund request from you nor your credit card company. Could you please email us in sales@gymdirect.com.au if you could provide any further relevant information so we can escalate down for you.

We sorry for any inconvenience caused by this

Thank you Samual

Regards

Gym Direct

Gym Direct からの回答

2020年7月24日

Hi Elliott,

Thank you for your feedback and sorry to hear your disappointment

Due to influx of email we received daily, refund request action has been delay unavoidably as we have been handling over 10000 email from past 4 months with extra staffs been hired to help out the reply speed. Therefore, absolutely there was no intention to delay the process

In saying that, can you please provide your order number so we can ensure refund all been processed.

Thank you Elliott

Regards

Gym Direct

Gym Direct からの回答

2020年7月24日

Hi Nelis,

Hope you been well during this difficulty time and thank you for your feedback

As per your order history #51545, you placed order on 10th April and goods got dispatched from our warehouse on 24th July and delivered on 29th July. Apologies for the long wait and understand 19 days in delivery was not an ideal. However we have done our best to keep up the delivery speed when there were over 10000 orders placed before you.

Further more, we have fulfilled 5 of your 6 orders that placed by you continually between March to April and one refunded. Therefore we are uncertain what caused the misunderstanding of customer being scammed by us. In case you are not aware that we consistently provided update information on website for public awareness. But we thank you for your business and support.

Side note that Trust Pilot is an anti - fraudulent review platform with fraudulent detective function to prevent any fake review posed by third party; Plus we will not and do not have time to do so as we have been concentrated on order dispatching on a daily basis.

Please feel free to reach out if you need any further assistance

Thank you

Gym Direct

Gym Direct からの回答

2020年7月24日

Hi Nichole,

We are sorry to hear your dissatisfaction.

Apologies for goods not be able to delivered in a timely manner due to influx of orders we received since the lock down happened. At the same time that we have no choice to place dispatch in queue even every customers wants to be shipped out ASAP. We had been and will continuing doing our best to delivery our service.

Shipped order has been returned and refund issued on 8th May. This committed service certainly will not be happened if we are scammer. However we are sorry not able to fulfill your order this time due to personal wishes.

Please reach us again if you need any assistance. Thanks Nichole

Regards

Gym Direct

Gym Direct からの回答

2020年7月23日

Hi Tamara,

Thank you for 5 star ratings and positive feedback.

We look forward to fulfill your gym needs in near future with same passion and same speed.

Kind regards
GD team

Gym Direct からの回答

2020年7月23日

Hi Christopher,

Sorry to hear about delayed communication from Gym Direct in regards to your order and worried that your order wasn't completed to satisfactory "when we did get them one wasn't even round". Many times boxes sent out straight from the shipment container without opening the package as it damages actual packaging from manufacturers and less likely that item comes out dented or chipped. In regards to your order # 46191 there was just 1 component to it and not more than that. Anytime if our clients feel that the item was damaged or faulty there is free replacement policy when communicated with us with evidences. I am not sure if your concern regarding product was communicated to us or not.

Please touch base with us for future orders you may consider placing with us. We'd love to help you.

Kind regards
GD team

Gym Direct からの回答

2020年7月23日

Hi Cameron,

Please accept our apologies for delayed correspondence throughout your journey with us.

There is simply no excuse but a sincere apology for not so happy experience with us and assurance that we are now active on all communication channels and trying connecting to our dear clients and assisting them in prompt manner.

We hope to provide you excellent customer service moving forward.

Kindest regards
GD team

Gym Direct からの回答

2020年7月21日

Hi Patrick,

Thank you for the very kind words and we are glad you enjoyed the experience we brought with the personal delivery if you need anything you know how to contact us and with extra staff to help you be sure we will get back to any of your questions.

Have a great day.
- Team GD

Gym Direct からの回答

2020年7月23日

Hi Josiah,

Thank you for your 5* ratings and positive feedback.

In saying that we'd love to hear more about your overall experience. Please share your happy journey with us and if you would like to commend any GD team member who helped accomplishing your orders and helped with general queries you had with us would also be appreciated.

Kind regards
GD team