I'm really very satisfied with my order! I really like the clothing and the quality is excellent. The LED sign looks impressive too! I was particularly pleased with the personal and friendly custome... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Have an issue with order #HTAU126605, support is ridiculous, no support after sales. Package never arrived and already paid custom duty once, expecting me to pay duty and taxes for 2nd and requesting... もっと見る
Absolut enttäuschend! Mein Paket ist nie angekommen, weil mein Name falsch geschrieben wurde – und das, obwohl ich ihn korrekt angegeben hatte. Nach unzähligen Nachrichten und drei Monaten Wartezeit h... もっと見る
企業が回答しました
MAJOR shipping issues including a likely theft during transit (probably due to branded packaging), but after almost 3 weeks it was ultimately made right by Hardtuned. I would recommend NOT going wit... もっと見る
企業が回答しました
企業情報
当該企業による記述
World famous for automotive apparel & accessories. We offer the best range of tees, hoodies, leggings, footwear, accessories and more. Daily shipping worldwide.
連絡先
3.1
まあまあ
147件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 33％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Problems were solved quick and easy
My order was delayed trough stock shortages and other environmental difficulties and severe storms that hit australia
Support was kind and instead offered a replacement item for the out of stock items
10/10 my goto shop
+Quality is very good for the price
+Support answered quick and solved the problems fast and easy
2024年1月9日
自発的なレビュー
Hardtuned からの回答
Hey Jan, thank you for your understanding and your kind words!
Excellent customer service.
I only ordered two air fresheners, so my order was small and low value, however the service I received was still perfect. There was a small mix up in the packing process and only one air freshener turned up. A quick email to your customer service team and the second one was on its way to me without any delay. Mistakes happen and its how you deal with them that make you a great company to have dealt with. This was my first order with Hardtuned but it will not be my last and I have already recommended you to a friend.
Thank you.
2024年1月4日
自発的なレビュー
Hardtuned からの回答
Hey Jim, thanks for your kind words. We appreciate the time you took to leave this review
Always happy to return
Great team, always friendly and helpful. And the quality of products is perfect as always. Will buy more items in the future
2024年1月3日
自発的なレビュー
Hardtuned からの回答
Hey Jonas, thanks for your kind words, have a lovely rest of 2024!
Great company to buy from
Great company to buy from, very helpful when it comes to exchanging wrong shoe sizes. Will be buying from them for a while more.
2023年11月18日
自発的なレビュー
Hardtuned からの回答
Hey Jeremy, thanks for the feedback and the kind words, we will be sure to pass this on!
Hardtuned からの回答
Hey Nicholas, thanks for feedback! We appreciate it!
Bad business practice
I notices when they have a sale they increase their prices. I took a screen shot of something I was going to buy but decided to wait for a sale. When they finally had one that same item was increased from $85 to $150 and was "discounted" to $107.. it's bad business.
2023年12月25日
自発的なレビュー
Hardtuned からの回答
Hey Danny, we're sorry to hear this. Could you please send an email to sales@hardtunedstore.com with some photos of what you mean so we can have a look into this one for you?
Thanks.
Great customer service and very quick…
Great customer service and very quick reply. I’m very impressed about this company. The product I received had a fault. A great customer friendly solution was proposed in less than 24 hours. Product design is amazing for all JDM fan!
2023年12月18日
自発的なレビュー
Hardtuned からの回答
Hey Marc, thanks for the kind words and we appreciate the support!
A1 Service
Customer service was super helpful. Gets back to be within minutes. Will be back here shopping again.
2023年12月20日
自発的なレビュー
Hardtuned からの回答
Hey there, thanks for the feedback, we appreciate your support!
I wasnt sure my question was gonna be…
I wasnt sure my question was gonna be entertained since the product was purchased months ago, but they did. Overall great customer service
2023年12月18日
自発的なレビュー
Hardtuned からの回答
Hey Martin, thank you for your review! We hope you have a wonderful Christmas!
Hardtuned are amazing customer service!
Hardtuned are probably the best company to have provided great customer service as I needed to return an item that wasn’t the right fit. Even though the item was out of stock and I could get the size I wanted they gave me a few options in place of this. Made the transaction so easy and was a pleasure to deal with. Thanks for being such a great company!! X
2023年12月20日
自発的なレビュー
Hardtuned からの回答
Hey Lily, thanks for your kind words! We really appreciate it and hope you have a lovely Christmas!
I had some problems with one of the…
I had some problems with one of the jacket I bought, but the customer service was really helpful. Got an answer the same day that I reached out.
2023年12月19日
自発的なレビュー
Hardtuned からの回答
Hey there, thanks for your kind words! We really appreciate it :)
Feple e magliette
Ottime felpe e magliette, le uniche cose negative sono spedizione e la dogana, consiglio Hardtuned. Grazie di tutto
2023年11月25日
自発的なレビュー
Hardtuned からの回答
Hey Bonato, thanks for your kind words! We appreciate it
Horrible
Horrible, wanted an update on my order so i contacted customer service, they go on to say that they have lost my package?!?!??!?!?! two times already… very disappointed
2023年12月17日
自発的なレビュー
Hardtuned からの回答
Hi Faith, we're sorry to hear this.
Originally, the package was returned to us due to an address inconsistency and we reached out to you regarding the returned package. We then posted out the replacement package and when you reached out to us regarding the second time we posted the package, we did some investigating and it came to our attention that the couriers had deemed it lost in transit. We do apologise for this inconvenience and we have since refunded you for the now sold out items in your order and organised a replacement package to be expressed shipped to you at no extra charge.
Due to the time of year, it's not uncommon for packages to get lost in transit and we do aim to come to resolution as quickly as we possibly can. As you originally sent the first email on a Saturday here for us, we responded on our next working day which is Monday and we came to an agreement together.
We do hope this clears up any confusion that has occurred.
Brilliant A+
Brilliant company to deal with.
I have bought from them about 6 times.
Everything's top quality, post is fast.
I agree, Bianca is amazing 😁
Will be purchasing again tomorrow!
2023年11月15日
自発的なレビュー
Amazing customer service
Easy to order off of the website. Exchange process was made incredibly smooth by Bianca's amazing customer service. It was my first time ordering from Hardtuned and I've had such a great experience! 10/10 would recommend.
2023年10月10日
自発的なレビュー
Hardtuned からの回答
Hey there - thanks for the kind words! We will be sure to pass them on to Bianca :)
customer service review
My order got stuck in customs so I contacted your customer service team.
A member of your help team was a massive help and kept me up to date with everything that went on. They were incredibly friendly and very helpful. I definitely will be purchasing from Hardtuned again in the future
2023年10月9日
自発的なレビュー
Hardtuned からの回答
Hey Christopher, thank you so much for the kind words! We appreciate you taking the time to leave a review!
Bianca went above and beyond
Bianca went above and beyond. She turned my bad experience into a good one. I thought hardtune would fob me off but Bianca didn't.
5*
2023年9月25日
自発的なレビュー
Hardtuned からの回答
Hey Waseem - thanks for the kind words! We will be sure to pass this on to Bianca.
When I received wrong item hat
Customer support 10 out of 10! I received wrong hat but they listened my issue and they resolved it to gave me correct one hat. I really appreciate it!
2023年9月10日
自発的なレビュー
Hardtuned からの回答
Hey Ivan - thank you so much for the feedback and the kind words! We appreciate it
Helpful and friendly support team
Received a faulty product from a third party seller but Hardtuned were more than happy to help and sort out a replacement, even covering shipping costs. Support team was quick to reply and very friendly. Bianca was super helpful through the process!
2023年7月17日
自発的なレビュー
Hardtuned からの回答
Hey there - thanks for the kind words! We really appreciate it!
Best Customer Service
Honestly the best customer service I've ever received.
Had an issue with the jacket I ordered so they sent a replacement straight away.
Bianca was exceptionally helpful, even going above and beyond to personally pack my order, ensuring there were no issues with the product.
100% recommend this company.
2023年8月1日
自発的なレビュー
Hardtuned からの回答
Hey Connor - thanks for the kind words!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。