Harrod Horticultural レビュー 

1,027
•
TrustScore 5段階評価の3.5

3.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I recently ordered two of the modular metal raised beds. They were delivered within a few days, but unfortunately one of the parcels had been mishandled in transit causing damage to the contents.... もっと見る

5つ星のうち5の評価

Purchased a SouthWold 3 seat back bench that goes perfectly in our garden and matches their bistro table and carvers and the dining table and chairs we bought some time ago. These are really superb i... もっと見る

企業が回答しました

5つ星のうち1の評価

We are a garden design and construction business based near Tunbridge Wells and have spent thousands of pounds in the last few years with Harrod. Unfortunately this time, on a critically important pro... もっと見る

企業が回答しました

5つ星のうち5の評価

I ordered two raised beds recently. The quality is superb and they are very sturdy; they look good too! Unfortunately, the corner fittings and instructions for one of these did not arrive with the p... もっと見る

企業情報

  1. 庭園
  2. ・
  3. アウトドア家具店
  4. ガーデン センター
  5. ガーデン家具
  6. 土地分配業

Harrod Horticultural について

当該企業による記述

Over 65 years of UK Design and Manufacturing experience have made Harrod Horticultural a leader in garden product design.

Based in Suffolk, we design and manufacture many of our products in our purpose built factory using established and advanced new techniques.

Our range has expanded over the years from our best selling fruit cages and raised beds to now include garden arches, garden furniture, pergolas, obelisks, planters, garden furniture, trellis, netting, greenhouses, boot room and much more.

SOCIAL MEDIA

Instagram - @harrodhorticultural

Facebook - @harrodhorticultural

Twitter - @harrodhort

Pinterest - @harrodhort

連絡先

3.7

まあまあ

TrustScore 5段階評価の3.5

1027件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 66%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.7

すべてのレビュー

(1,027)

過去12か月のレビュー数: 11件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Wrong Obelisk legs but quickly resolved by Harrod

Ordered 3 garden obelisks. Delivery a bit slower than expected but not a problem. Organised other family members to help assemble and place over existing planted roses. Found that a pack of two legs were for a different obelisk. Harrod sent replacements (4 legs) quickly which was good. Happy with product and ease of assembly and they set off that part of my garden well.

2023年4月9日
Harrod Horticultural ロゴ

Harrod Horticultural からの回答

Thank you for your kind review and pleased that the issue was resolved quickly.

5つ星のうち5の評価

Frame around rose bushes

I bought the bits to build a frame around some roses. These worked very well and give a very smart appearance. I under-ordered but promptly received the top-up order.

2023年3月30日
Harrod Horticultural ロゴ

Harrod Horticultural からの回答

Thank you for your kind review and pleased you are happy with the frame.

5つ星のうち5の評価

Southwold Furniture

Purchased a SouthWold 3 seat back bench that goes perfectly in our garden and matches their bistro table and carvers and the dining table and chairs we bought some time ago. These are really superb items of garden furnitures - easily cleaned and withstood all wind and weathers.
Worth noting they are very heavy and thankfully Harrod delivered the items with two men who carried them into the garden and installed them.

2023年4月10日
Harrod Horticultural ロゴ

Harrod Horticultural からの回答

Thank you so much for your kind review, and great to hear how pleased you are with the furniture, really appreciate the feedback.

5つ星のうち2の評価

1 month delivery time

1 month delivery time. Call handler very unconcerned when I phoned to ask why it hadn’t arrived. Very far from my previous experiences with Harrod.

2023年4月11日
Harrod Horticultural ロゴ

Harrod Horticultural からの回答

Thank you for your honest review. Sincere apologies for the delay you experienced with the goods. We appreciate the feedback as it helps us to improve our service. Apologies again for your experience with this order, your comments have been passed on and we are working hard to prevent delays like this happening in the future.

5つ星のうち5の評価

I like the rust finish to this

I like the rust finish to this. Much better than the wooden frame I’ve used over the last couple of years for sweet peas as I know this will last forever!

2023年3月28日
Harrod Horticultural ロゴ

Harrod Horticultural からの回答

Thank you for your kind review and pleased you are happy with the frame.

5つ星のうち1の評価

Item was never dispatched.

Item was never dispatched despite several assurances. Sadly I wouldn’t recommend this company.

2023年4月9日
Harrod Horticultural ロゴ

Harrod Horticultural からの回答

Thank you for your review and sincere apologies for the delay you experienced on your order. At the time we were stating 5-7 working days to despatch so apologies if we exceeded this. When you contacted us we did then investigate and understand the order was in place to be sent the next day, but the order was then cancelled. Apologies again for the delivery delay you experienced. We appreciate the feedback as it helps us improve our service.

5つ星のうち5の評価

A nicely designed website that is…

A nicely designed website that is pleasant to navigate. Excellent customer service. Good selection of items/tools for the dedicated gardener.

2023年4月9日
Harrod Horticultural ロゴ

Harrod Horticultural からの回答

Thank you for your kind review it really is appreciated.

5つ星のうち5の評価

Sneerboer fork and trowel set

I ordered the sneerboer fork and trowel set as a gift for my husband. I was very impressed with how quickly I received my items, plus how well every tool was wrapped! The quality of these tools are top notch. I will definitely order from you again in the future. Thank you

2023年4月8日
Harrod Horticultural ロゴ

Harrod Horticultural からの回答

Thank you for your kind review and really pleased to hear you are happy with the fork and trowel.

5つ星のうち5の評価

Great customer service resolving queries.

We had a query with one of the deliveries we had. The customer service team reacted quickly.and went way beyond our expectations in recovering the situation and ensuring we ended up with a great customer experience. We will definitely be shopping there again as a result.

2023年3月27日
Harrod Horticultural ロゴ

Harrod Horticultural からの回答

Thank you for your kind review and pleased the problem that you had was resolved quickly.

5つ星のうち2の評価

Over 4 weeks to deliver

The items took over a month from order placement to delivery
Items were left on the drive and the door bell was not used to alert us
Delivery company did not provide proper tracking
When the order was chased I was assured it would be despatched the next day, this did not happen
Very bad service from both HH and their delivery companies

2023年4月8日
Harrod Horticultural ロゴ

Harrod Horticultural からの回答

Thank you for your review and sincere apologies for the delay you experienced with delivery. We had an unexpected delay on cages at that time which affected delivery times. Apologies also for the lack of tracking and the fact the delivery company just left the items on the drive, we will follow this up with them. We do appreciate the feedback as it helps us to improve our service. Apologies again for the poor service you experienced and if you have any further queries please don't hesitate to contact customer services on 0333 400 6400.

5つ星のうち5の評価

Fruit cage

Excellent product and service from the team. Would strongly recommend them

2023年3月26日
Harrod Horticultural ロゴ

Harrod Horticultural からの回答

Thank you for your kind review and pleased you are happy with the cage.

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