Hayes & Jarvis were great to deal with. They listened to my wants and planned the perfect itinerary. Nothing was too much allowing changes as required. The flights, connections, transfers, car rental... ãã£ãšèŠã
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This is our 2nd experience of booking with Hayes and Jarvis. The care and support from first booking our holiday 2 nights Nairobi, 3 nights Masai Mara and 9 nights diani beach including transfers, fli... ãã£ãšèŠã
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Brilliant service from Andy Finlay. This is our second time booking a trip with yourselves. From start to finish, info, detailed itineraries, quality of hotels and transport. All first class. The big... ãã£ãšèŠã
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This was a trip of a lifetime for us on a big budget. H&J organised an amazing holiday with every day delivering a different experience. No day disappointed on the whole trip⊠an astonishing experi... ãã£ãšèŠã
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With more than 70 years of helping travellers discover extraordinary experiences, we understand what makes an exceptional holiday. Thatâs because we always put customer care at the heart of every journey from start to finish, creating a bespoke trip for each guest. With over 60 destinations worldwide in our portfolio, we offer you an award-winning team of destination specialists who truly care. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while youâre traveling, and the safest and best hotels and transportation. With us, you can travel with confidence on your trip of a lifetime. Find out more on our website: https://www.hayesandjarvis.co.uk
Why Choose Us?
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- Weâve been creating holidays for over seven decades, specialising in tailor made breaks, we offer great value holidays paired with unrivalled knowledge and excellent customer service. Here are just a handful of reasons to book your next adventure with us.
- Weâre in the know
- Weâve been island-hopping across sapphire seas, discovering mystical temples, hiking through forest-clad mountains and exploring the worldâs most exciting cities since 1952. Our travel experiences mean you get insider knowledge and fantastic end-to-end service from dedicated Destination Specialists.
- Weâre devotees of travel
- Just like you, we are inspired by the world around us. We explore destinations so we can share amazing experiences, local connections and insider tips with you. Whether that means absorbing the sea views from an infinity edge pool, hunting for the best cup of coffee in Colombia or hot air ballooning above the Masai Mara. If life is a journey, weâll be your trusted advisors.
- Weâre award winners
- We are dedicated to crafting tailormade holidays. Our efforts are recognised by the industry experts including Conde Nast Traveller, the World Travel Awards, and the British Travel Awards (seven times over). When we consistently earn 5 star reviews and multiple industry awards, we know our services are highly regarded.
- We are responsible
- We believe in creating a positive impact in the places we go to and the people we meet on our journeys. With a little thought and care, travel and tourism can be an incredibly positive experience, not just in terms of opening our minds and hearts to various cultures and lifestyles but also as a means of bringing about a change for the better â whether it is about empowering local communities or conservation of natural resources and habitats.
- Weâre here to help you
- You already know what youâd like from your holiday. We are here to listen to your travel dreams, to use our expertise to exceed your expectations and, using our first-hand knowledge of each destination, to exceed them. A single phone call can lead to a lifetimeâs worth of precious memories. Together weâll bring the world a step closer.
- We offer fully supported travel
- Youâll always speak to us. Our Trip Coordination Team fully supports every step of your journey. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while youâre traveling.
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Platinum Road, St Mark's Hill, KT6 4BH, Surbiton, è±åœ
- 01293 839210
- hello@hayesandjarvis.co.uk
- www.hayesandjarvis.co.uk
5.0
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Nairobi-Lake Nakuru-Maasai Mara-ChaleâŠ
Nairobi-Lake Nakuru-Maasai Mara-Chale Island: the overall attention to detail and the seamless coordination made the experience exceptional. Every element â from the itinerary and accommodation to the transfers and game drives â was planned with care, allowing the trip to unfold without stress or uncertainty. The destinations themselves were stunning, but it was the warmth, kindness, and professionalism of the people we encountered that took the experience to another level. Their passion for hospitality and genuine pride in sharing Kenya made every moment feel special. The company excels at creating highly curated, well-structured travel experiences that feel both luxurious and personal. Logistics were flawless and the level of support, while slow initially, during the trip was good. Partnering with local representatives, such as Jeniffer in Kenya, demonstrates an understanding of how important on-the-ground expertise is. The result is an experience that feels safe, smooth, and deeply memorable. In short, the company is doing an exceptional job of combining premium planning with authentic local connection.
2026幎1æ21æ¥
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Hayes & Jarvis ããã®åç
Dear David,
Thank you so much for your thoughtful and detailed review. We are delighted to hear that your journey through Nairobi, Lake Nakuru, the Maasai Mara, and Chale Island was such a memorable experience.
It is wonderful to know that our focus on seamless coordination and meticulous planning allowed you to immerse yourself in the wonders of Kenya without stress. Thank you for your kind words regarding our partners; we are incredibly proud to work with local experts who share their passion and homeland with such genuine warmth.
We also appreciate your honest feedback regarding our initial response times. We are constantly striving to refine our service, and your insights help us ensure that our premium planning matches the exceptional support you experienced on the ground.
Thank you for entrusting us with your Kenyan adventure. We look forward to curating your next discovery!
Warm regards,
Francisco U
Guest Relations Specialist
Thirdara at Hayes and Jarvis is theâŠ
Thirdara at Hayes and Jarvis is the best travel consultant I have ever met.
Her passion to get to know you and design the perfect trip is fabulous.
Another fabulous lifetime and bucklist trip arranged
Thank you so much!
2026幎1æ21æ¥
Hayes & Jarvis ããã®åç
Dear Elaine,
Thank you so much for your wonderful review! We are absolutely thrilled to hear that you have had such a fantastic experience.
Itâs such high praise to hear that Thirdara is the best Travel Consultant youâve worked with! We are delighted that she could help arrange another bucket list trip of a lifetime for you.
We wish you a truly magnificent holiday!
Warm regards,
Francisco U
Guest Relations Specialist
Excellent service provided by BethâŠ
Excellent service provided by Beth Coombs at Hayes and Jarvis. We explained all our requirements for our trip and she delivered. Beth was very accommodating when we needed to make changes to the itinerary. She is very friendly and very helpful with her travel knowledge. Excellent service all round, keep up the good work Beth!
2026幎1æ6æ¥
Hayes & Jarvis ããã®åç
Dear Nicola,
Thank you so much for your fantastic review! It is wonderful to hear that you received such excellent service from our Travel Consultant, Beth.
We are delighted that she was able to deliver on all your requirements. Sharing her deep travel knowledge with a friendly, helpful approach is exactly what we strive for.
We wish you a truly wonderful holiday!
Warm regards,
Francisco U
Guest Relations Specialist
The start of another adventure
James was full of ideas and enthusiasm. He recognised our preferences very quickly and worked patiently and diligently through the detailed planning and fine tuning of our trip.
2026幎1æ20æ¥
Hayes & Jarvis ããã®åç
Dear Chris,
Thank you so much for your wonderful feedback.
It is a pleasure to hear that your experience with our Travel Consultant, James, was so positive. I will certainly share your kind words with him; he will be thrilled to know his enthusiasm and patience helped create the perfect itinerary for you.
We look forward to your upcoming journey!
Warm regards,
Francisco U
Guest Relations Specialist
World class service for our AustralianâŠ
World class service for our Australian holiday. We had 3 weeks and wanted to travel from Cairns to Sydney for New Year on the harbour. HJ (James) put together an excellent itinerary to make sure we visited all the key sites and used quality partners for all our tours and trips that we booked on the way.
We had a concierge (Nitika) who kept in contact with us throughout to check all was ok.
HJ have so much experience we would definitely use them again.
2025幎12æ16æ¥
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Hayes & Jarvis ããã®åç
Dear Paul,
Thank you for your wonderful review. We are pleased that your three-week exploration of Australia was so memorable and that our teamâs expertise helped bring your vision to life.
It is wonderful to know that the synergy between Jamesâs meticulous planning as your travel consultant and Nitikaâs attentive support as your trip coordinator ensured a perfectly seamless journey during such a celebratory season.
We look forward to assisting you with your future travel plans.
Warm regards,
Francisco U
Guest Relations Specialist
Jane has been fabulous in helping meâŠ
Jane has been fabulous in helping me plan a last minute, impromptu trip to Tanzania. Not the easiest of trips to organise as few logistics to work round but Jane took it in her stride and has come up with a perfect itinerary. Thanks so much.
2026幎1æ15æ¥
Hayes & Jarvis ããã®åç
Dear Charlotte,
Thank you for sharing such kind words. We are delighted that your travel consultant Jane could assist in bringing your impromptu journey to Tanzania to life. Tanzania is a spectacular choice for a sudden escape, and we are honoured to have played a part in making it happen.
Warm regards,
Francisco U
Guest Relations Specialist
I was fortunate to have experienced a bucket list hoilday experience through Hayes and Jarvis with the support of their amazing travel consultant consultantsâŠ
I was fortunate to have experienced a multi destination holiday to Dabai, Bangkok, Krabai and Phuket arranged through Hayes and Jarvis
Without doubt the travel consultants particularly Shannon Waugh and Anchal based in India were amazing, their genuine kindness, attention to detail and professionalism made our hoilday one of the best experiences to date.
This was my first time using Hayes and Jarvis.
I travel regularly and intend to use them for future hoildays
2025幎12æ20æ¥
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Hayes & Jarvis ããã®åç
Dear Belinda,
Thank you so much for your fantastic review!
It is a pleasure to hear that your first experience with Hayes & Jarvis resulted in one of your best holidays to date. Coordinating a multi-destination journey across Dubai, Bangkok, Krabi, and Phuket requires meticulous attention to detail, and we are thrilled that the itinerary felt so seamless.
Our team will be delighted to know that their genuine kindness and professionalism made such a lasting impression. We take great pride in our international expertise, and hearing that our team in the UK and India provided such exceptional support is wonderful feedback.
As a regular traveller, your intention to return to us is the highest compliment we could receive. We look forward to helping you curate your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Booked a holiday to India & Sri Lanka
Booked a holiday to India & Sri Lanka. This is my 3rd booking with H&J. They are fabulous to deal with from start to finish. This holiday was booked with the help of Jas Bhela. What a star! Heâs been so enthusiastic, with endless ideas and suggestions, all ultimately tailored to us and what we wanted from this holiday/itinerary. The two previous holidays have been fantastic - Iâm sure this will be no different. Thoroughly recommended.
2026幎1æ1æ¥
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Hayes & Jarvis ããã®åç
Dear Johanna,
Thank you for your wonderful review and for your continued loyalty to H&J. It is a privilege to assist you with your third journey, this time to India and Sri Lanka. We are delighted that your travel consultantâs enthusiasm and expert insights helped refine an itinerary that perfectly mirrors your vision.
We are confident this upcoming exploration will be just as extraordinary as your last two, and we look forward to hearing about the new memories you create.
Warm regards,
Francisco U
Guest Relations Specialist
A Truly Exceptional Holiday Planning Experience with Carys
From the moment we decided to explore Sri Lanka, we knew we wanted something specialâand wow, Hayes & Jarvis delivered! Weâve done plenty of adventurous trips before (Greek island hopping, RV road trips in New Zealand), but this was our first time using Hayes & Jarvis after finding them recommended online.
From the very first web form submission, the experience was refreshing and positive. Within hours, we had an email and WhatsApp message from Carys, who arranged a call to really understand usâwhat we love, what we wanted, and what mattered most. She didnât just listen; she got us. Using her personal knowledge of Sri Lanka, she quickly came up with ideas for an itinerary that fit our timing and budget.
By the next day, we had a detailed suggested itinerary with hotel options and experiencesâall within budget. We had another call where Carys walked us through everything step by step, answering every single question (and we had a lot!). Her knowledge and reassurance made the whole process stress-free.
After reviewing the hotels (all amazing!), we made a few tweaks, and Carys promptly created the final itinerary and price. The digital process for confirmation and payment was simple and well-structured.
Honestly, this was one of the best booking experiences weâve ever had. Carys combined professionalism with a personal touch that made us feel completely confident and excited about our trip.
Would highly recommend Hayes & Jarvisâand especially Carysâto anyone planning a special holiday. She turned planning into a joy!
2026幎1æ9æ¥
Hayes & Jarvis ããã®åç
Dear Mark,
Thank you so much for the lovely feedback! It was an absolute pleasure helping you plan your Sri Lanka itinerary. I hope you're getting very excited about the holiday now! I can't wait to hear what you both think of Sri Lanka. Looking forward to catching up again very soon.
Warm regards,
Carys B
Travel Consultant
Hayes & Jarvis - my personal Travel Consultant Jasdeep Bhela
My personal Travel Consultant, Jasdeep Bhela, did an excellent job in compiling my Vietnam trip itinerary and booking all flights, transfers, activities and accommodation.
I had to make a UK departure date change after the itinerary had been finalised, and Jas rearranged everything extremely swiftly and efficiently, advising of comparable alternatives as accommodation booked on my original itinerary was no longer available. I cannot recommend him highly enough.
2025幎12æ31æ¥
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Hayes & Jarvis ããã®åç
Dear Charles,
Thank you so much for your kind words! We are thrilled that your travel consultant Jasdeep was able to bring your Vietnam adventure to life with such care and detail.
It is great to hear that he could step in and manage your date changes so seamlessly. We always aim to take the stress out of those unexpected shifts, and Iâm so glad Jas provided the swift support you needed.
We hope you have a truly unforgettable holiday!
Warm regards,
Francisco U
Guest Relations Specialist
Thidara was professional and courteousâŠ
Thidara was professional and courteous always. She helped build an itinerary to meet our needs.
2026幎1æ6æ¥
Hayes & Jarvis ããã®åç
Dear Mrs Cater,
Thank you so much for your wonderful review! It was truly a pleasure helping you bring your travel plans to life. We are absolutely delighted to hear that you were so satisfied with the service from your travel consultant, Thidara, and the support she provided.
We wish you all the very best for your upcoming adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Hayes & Jarvis ããã®åç
Dear Richard,
Thank you so much for your wonderful review!
It was truly a pleasure helping you bring your travel plans to life. We are absolutely delighted to hear that you were so satisfied with our service and the support provided.
We wish you all the very best for your upcoming adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Great bespoke trip of Vietnam and Cambodia - thank you Carys
Carys put together a fantastic bespoke trip for us covering Vietnam and Cambodia. Due to work commitments we could only squeeze our trip into a relatively short period and Cary's was able to put together an itinerary that ticked of all we wanted to see including all trips within the tight timescales that we had as well as direct flights from the UK. The choice of hotels was also exactly what we wanted. Many thanks
2026幎1æ2æ¥
Hayes & Jarvis ããã®åç
Dear Chris,
Thank you so much for your brilliant review!
We are delighted to hear that your travel consultant Carys was able to design such a fantastic bespoke holiday for you. It is wonderful to know that she successfully managed the logisticsâfrom securing direct flights from the UK to ensuring every must-see was ticked offâall within your tight timescale.
We are also pleased that the hotel selections hit the mark and perfectly matched your preferences. Our goal is always to make even the shortest trips feel seamless and unhurried, and it is great to hear we achieved that for you.
We look forward to helping you plan your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Japan tour
Jazmine our agent was just amazing with knowledge and understanding of what we wanted. Patient and friendly. Nothing was too much trouble
2026幎1æ3æ¥
Hayes & Jarvis ããã®åç
Dear Carl,
Thank you so much for the kind words! It was an absolute pleasure helping you navigate the options. Getting those details right is my favourite part of what I do, so I am so glad you felt supported. If you ever need anything else, please don't hesitate to reach out!
Warm regards,
Jazmine M
Travel Consultant
Best booking experience ever
We decided to book a holiday to Egypt at the last minute, and dithered about what we wanted to see and do. Our advisor Carys could not have been more helpful - her local knowledge enabled her to guide us through all the very many options available and choose an itinerary that worked for us. We ended up with a holiday which suits us, enables us to see everything we wanted to see in a relaxed way, and came in within our budget. It was an absolute pleasure from start to finish.
2026幎1æ3æ¥
Hayes & Jarvis ããã®åç
Dear Sarah,
Thank you so much for your wonderful review!
We are delighted that we could help you pull together such a fantastic last-minute holiday to Egypt. We completely understand that with so many iconic sites to choose from, it can be a bit of a challenge to narrow things down; we are so pleased that your travel consultant Carys was able to use her local knowledge to guide you through the options.
Thank you for choosing us for your Egyptian adventure. We look forward to helping you plan your next getaway!
Warm regards,
Francisco U
Guest Relations Specialist
Super responsive service, great options
This is my third multi-stage trip organised by Hayes and Jarvis. And the second my Beth Combes.
They are so easy to deal with, and Beth is so quick at giving me options and dealing with changes of mind. Thank you
2025幎12æ10æ¥
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Hayes & Jarvis ããã®åç
Dear S M,
Thank you so much for your wonderful review!
It is a pleasure to have looked after your travel arrangements for the third time. We are so glad that your travel consultant Beth made the planning process easy and provided the flexibility you needed.
Thank you for being such a loyal guest of Hayes & Jarvis. We wish you a wonderful adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Thailand 2025
Brilliant service from the team at Hayes Jarvis who arranged a perfect trip to Thailand. Special mentions to Thidara and Namrata who helped make the trip wonderful
2025幎11æ15æ¥
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Hayes & Jarvis ããã®åç
Dear Rebecca,
Thank you so much for your review! We are so pleased that you thoroughly enjoyed your holiday in Thailand and were impressed with the service from your travel consultant Thidara and your trip coordinator Namrata.
It was a pleasure to assist you, and we truly appreciate your kind words. We hope to have the opportunity to assist you again with your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Our Amazing Indian Adventure
We booked our amazing holiday to India with Hayes and Jarvis, we found them to be very helpful and knowledgeable. The holiday was fantastic and India stole our hearts. What impressed us most with Hayes and Jarvis was when things went a little awry they went the extra mile to ensure we had a fantastic holiday and put a smile back on our faces, thank you Jas, Shagufta and the whole of the Hayes and Jarvis /Enchanting Travel team.
2025幎11æ7æ¥
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Hayes & Jarvis ããã®åç
Dear Joanne and Robert,
Thank you so much for your wonderful review!
We are absolutely delighted to hear that India stole your hearts and that you had such a fantastic holiday. It is always a pleasure to hear that our teamâs knowledge and expertise helped make your experience special.
We are particularly grateful for your kind words regarding how we handled the unexpected. While we always strive for perfection, we believe the true test of a travel company is how we look after our guests when things donât go quite to plan. We are so pleased that we could go the extra mile to put a smile back on your faces. We will be sure to share your lovely "thank you" with your travel consultant Jas, and your travel coordinator Shagufta.
Thank you for choosing Hayes & Jarvis, and we look forward to planning your next adventure soon!
Warm regards,
Francisco U
Guest Relations Specialist
Excellent experience
This is the second time we have used Hayes and Jarvis to plan a tailor made holiday for our family. Beth has been great throughout. She understood our brief and has put together a great itinerary for us. I wouldnât hesitate to recommend Hayes and Jarvis and would definitely use them again for a tailor made holiday
2025幎12æ24æ¥
Hayes & Jarvis ããã®åç
Dear Cheryl,
Thank you so much for your lovely review!
We are absolutely delighted that you chose us to plan a tailor-made family holiday for the second time. It is also wonderful to hear that your travel consultant Beth looked after you so well.
There is no better compliment than a returning guest, and we truly appreciate your recommendation. We are already looking forward to helping you create more special memories on your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Thank you Hayes and Jarvis!
Andy who tailor made our holiday for us was brilliant. Such a lovely guy and very knowledgable and patient with us. We were so impressed with the itinerary he put together for us taking into account the brief weâd given him.
2025幎12æ20æ¥
Hayes & Jarvis ããã®åç
Dear Nicky,
It was my pleasure! Iâve truly enjoyed working with you to get this planned. I am so excited for your trip!
Warm regards,
Andy F
Travel Consultant
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