I called once. within 30 seconds I was rudely interrupted by an ignorant call, handler. She then did this again. And again. Of course, no manager available. I would rather get Dave down the pub to... もっと見る
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レビュアーのコメントを見てみましょう
Never signed up to them as i have never had a car on finance before. And then to make it even worse i get an email from them saying i have 14 days to cancel so i reply to there email mypcpclai... もっと見る
企業が回答しました
Avoid these time wasters. Harras you via emai to fill in the questionnaire they sent after a phone call saying they can deal with the claim. Then after all information sent ,they responded with, we c... もっと見る
Christine is one of the top solicitors when it comes to GDPR claims. Christine is truly professional, knowledgeable and has the skills to get a good outcome. Christine sends regular updates without th... もっと見る
企業が回答しました
企業情報
当該企業による記述
Fairness isn't just in our name -it's the reason we exist. We're here to equip you with the support and tools to pursue fairness and justice across areas of financial law, including motor finance mis-selling, irresponsible lending, and bank fraud.
連絡先
3-7 Temple Avenue, EC4Y 0DA, London, 英国
- +44 (0) 2080587485
- justice@fairlegal.com
- www.hayesconnor.co.uk
2.7
期待以下
260件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 86％に回答しています
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この企業のTrustpilot 利用方法
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Excellent service and a fantastic outcome
I'm extremely pleased with the service I received and, most importantly, the outcome of my case. The team handled everything professionally and made the process straightforward and stress-free. I felt confident that my case was in good hands throughout.
I'm very happy with the result and genuinely appreciate the work that went into achieving it. I'd have no hesitation in recommending them to anyone seeking legal assistance.
2026年9月21日
自発的なレビュー
Heirloom Fair Legal からの回答
Thank you so much for your lovely feedback! We’re really glad to hear that you found our team friendly and helpful. We truly appreciate you taking the time to share your experience.
Sent me an email stating I signed…
Sent me an email stating I signed paperwork. They forged my signature. I never signed anything and have no idea who they even are.
2026年7月28日
自発的なレビュー
Heirloom Fair Legal からの回答
Hi Kevin,
We are very sorry to hear about your concerns. We take allegations of unauthorised signatures and identity misuse extremely seriously.
We'd like to investigate this matter as a priority. Please contact our customer support team directly with your full name and the email address that received the communication so we can locate any records and review what has happened. You can also call the office on 0161 518 4966 or mypcpclaim@fairlegal.com
Kind Regards
they are scammers
they are scammers, they get your consent fraudulently through online platforms and then put you under their agreement ,
2026年7月25日
自発的なレビュー
Heirloom Fair Legal からの回答
Hi Wakeel,
We are sorry to hear that you feel this way. We take concerns about consent and our sign-up process very seriously.
We'd like to investigate this matter as a priority. Please contact our customer support team directly with your full name and the email address that received the communication so we can locate any records and review what has happened. You can also call the office on 0161 518 4966 or mypcpclaim@fairlegal.com
Kind Regards
Fraudulent!
This company has come through to my email about representation in a PCP claim, I've never had a car on finance to I completely don't understand and they've made it completely impossible to cancel, the emails bounce back and the phone number doesn't work, what kind of a scam is this????
2026年7月20日
自発的なレビュー
Heirloom Fair Legal からの回答
Thank you for bringing this to our attention. If you could please call us on 0161 518 4966 we would be happy to discuss further and investigate this matter for you.
Fraudulent access to my details
Never signed up to them as i have never had a car on finance before.
And then to make it even worse i get an email from them saying i have 14 days to cancel so i reply to there email mypcpclaim2 fairlegal.com but this keeps beeing send back and often lands in your spam box so could go over and then they will charge you £150 however in the paperwork they send the email is mypcpclaim fairlegal.com without the 2 so this just confirms to me they juat trying to scam people or i have that feeling anyway
They have since responded since i send an email to the other email so instead of 1 star i have given 2 stars instead
2026年7月15日
自発的なレビュー
Heirloom Fair Legal からの回答
Thank you for bringing this to our attention.
We have investigated the issue with our IT team, who reviewed the mailbox configuration and found no faults. The mailbox is correctly configured and has the appropriate protection licence in place. As part of our checks, we also sent a test email, which was received successfully.
Both mypcpclaim@fairlegal.com and mypcpclaim2@fairlegal.com are monitored inboxes, and emails sent to either address will be received and dealt with. The reason there are two email addresses is that mypcpclaim2@fairlegal.com is configured for use with our CRM system.
We appreciate that seeing two different email addresses may have caused some confusion. However, this is simply a result of our internal system configuration and was not intended to make it more difficult for you to contact us or to cancel the agreement.
To help us investigate your specific experience further, could you please provide a copy or screenshot of the bounce-back message you received? The exact error message will help us identify what prevented your email from being delivered.
We look forward to receiving this information so we can investigate further.
Fraudulent access to my details
Fraudulent access to my details. I have never signed up for this company and even if I did I would represent myself in any PCP car finance claims. Remove my details immediately or I will contact the FCA with regards to your fraudulent use of people's data
2026年7月10日
自発的なレビュー
Heirloom Fair Legal からの回答
Dear Steve, We are sorry to hear about your concerns. We take the protection of personal data and compliance with data protection regulations very seriously.
We would like the opportunity to investigate this matter, please contact our customer support team directly with your name and any details you have received from us so we can look into this promptly.
We are committed to resolving issues quickly and transparently and appreciate the opportunity to investigate.
Misleading business
Misleading business, trick people in to gaining a signature under the guise of something completely different, hide their business name in the T&C’s as well as some fairly gross data handling practices. Will be looking in to whatever governing body covers this as it feels borderline illegal, and whole heartedly unethical.
2026年6月23日
自発的なレビュー
Heirloom Fair Legal からの回答
We are sorry to hear that you feel this way and appreciate you taking the time to share your feedback.
Heirloom Fair Legal is committed to acting transparently and in accordance with all applicable legal and regulatory requirements. We do not seek to mislead anyone, and we take the collection and handling of personal data very seriously.
We would welcome the opportunity to investigate your concerns and review your experience. Please contact our customer support team directly with your details so we can look into the matter thoroughly, explain how your information was obtained and processed, and address any issues you have raised.
We are committed to resolving concerns fairly and appreciate the opportunity to investigate this further.
Constantly getting calls and texts from…
Constantly getting calls and texts from this company - they are not representing me for my PCP claim yet continue to harass me sending links and call. Avoid at all costs and do not click the link - it's a scam
2026年6月3日
自発的なレビュー
Heirloom Fair Legal からの回答
Dear Rachel,
We are sorry to hear that you have received unwanted calls. We take this seriously and would like to investigate how your details were obtained and ensure that no further contact is made.
Please contact us at pcp@fairlegal.com with your telephone number and screenshots of the messages received. We will then trace the source of the contact, suppress your details from further communications, and raise the matter with the relevant third-party marketing partner.
If you are unsure whether a link is genuine, we agree that you should not click it. Please contact us directly and we will verify any communication for you.
Heirloom Fair Legal からの回答
Thank you for your positive review! We're delighted to hear that you had a great experience with us. Your feedback means a lot to our team and motivates us to continue providing the best possible service. We appreciate your support and look forward to serving you again in the future.
Scam messages
I have received multiple texts from this company, I haven't sent them anything to enquire either. Sends a link (which nobody should click on) to open and is a scam. DO NOT OPEN IT!!!
2026年5月30日
自発的なレビュー
Heirloom Fair Legal からの回答
Dear Faye,
We are sorry to hear that you have received unwanted text messages. We take this seriously and would like to investigate how your details were obtained and ensure that no further contact is made.
Please contact us at pcp@fairlegal.com with your telephone number and screenshots of the messages received. We will then trace the source of the contact, suppress your details from further communications, and raise the matter with the relevant third-party marketing partner.
If you are unsure whether a link is genuine, we agree that you should not click it. Please contact us directly and we will verify any communication for you.
Absolute scammers
Absolute scammers!
I have just received a call from them claiming to be representing my old finance company, I even spoke with a so called manager who confirmed this.
I called the company to check and it's a complete lie.
They sent a link via text which will only do god knows what.
Avoid this company, they are untrustworthy!
Edit to add - You have my name, you have the date of when it happened. If you wish to investigate further please do, I will not be wasting my time in contacting you.
The fact you are cold calling people says it all on what your company stands for and it beliefs.
I can 100% guarantee that the claim was made that they were representing my finance company. As you say this is not acceptable!
To anyone reading this regarding making a car finance claim, do not use this company. You can easily do this yourself by contacting the company, and more than likely once the full decision has been taking that a refund will be given then the finance company will contact you there self.
You do not need this company who will take a cut!
2026年5月29日
自発的なレビュー
Heirloom Fair Legal からの回答
Dear S Edwards,
We are very sorry to read this. We take any allegation that someone has misrepresented who they are acting for extremely seriously.
Heirloom Fair Legal does not instruct anyone to claim that they represent a finance company. If that has happened, it is not acceptable and we would like to investigate it immediately with the relevant third-party marketing partner.
Please contact us at pcp@fairlegal.com with the telephone number contacted, the date/time of the call, and any text message/link received, so that we can identify the source, review the call records and take appropriate action.
For clarity, any link we send should only relate to our motor finance claim onboarding process. If you are unsure whether a communication is genuine, please do not click the link and contact us directly so we can verify it.
I aAppalling, predatory tactics targeting vulnerable consumers.m writing this review to warn…
I am writing this review to warn others about the highly aggressive and deceptive multi-stage cold-calling tactics used by this company. This began on Wednesday 27th May 2026, when an advisor called me claiming it was "my turn" to receive a PCP car finance payout. I was tricked into opening a text link and signing something under the false promise that I would get an email within an hour showing my payout amount, and that a "solicitor" would call the next day to process the money. This was a complete lie to trap me into their sales funnel.
When they called back on Thursday 28th May to push me to complete "Step 4" of their online form, I explicitly stated multiple times that I am already handling my claims directly with my lenders and do not want their services. More importantly, I clearly informed the representative that I am registered disabled and have a Traumatic Brain Injury (TBI), meaning I struggle to process complex information under pressure.
Instead of pausing or showing any duty of care, the agent completely ignored my medical condition and used high-pressure tactics to force through the online forms.
Fortunately, I recorded the entire second phone call and have full audio proof of this predatory behavior. I have already exercised my statutory 14-day cooling-off period to cancel this by email, and I am escalating a formal complaint to their Head of Compliance and the CEO. I will also be reporting this severe breach of vulnerable customer regulations directly to the Solicitors Regulation Authority (SRA) and the Legal Ombudsman.
***Avoid this company at all costs***
2026年5月28日
自発的なレビュー
Heirloom Fair Legal からの回答
Thank you for your review.
We are sorry to read your comments and take allegations of this nature extremely seriously.
Heirloom Fair Legal is committed to treating all individuals fairly and respectfully, particularly where a vulnerability or medical condition has been disclosed. We do not condone pressure selling or misleading statements, and any such allegations are investigated thoroughly.
We understand that you have raised a formal complaint and can confirm that it will be reviewed in accordance with our complaints process. We will also consider any evidence you wish to provide as part of that review.
Kind regards,
Heirloom Fair Legal
'Heirloom Fair Legal' - Aggressive Abusive Cold Call
I have just had the rudest, most aggressive and abusive cold call from somebody purporting to work for this company who actually started arguing then escalating to full on shouting over me and at me when I said that I did not ask for his phone call, how did he get my number in the first place, and to delete my number. I am thoroughly shocked at the extreme obnoxiousness and the abusive intrusion into my day including the bare-faced lie of the suggestion that I asked for the call. What a disgusting company and disgusting employees. How is this type of business allowed to operate?
2026年5月11日
自発的なレビュー
Heirloom Fair Legal からの回答
We are sorry to hear that you have received unwanted & aggressive calls.
We take this seriously and would like to investigate how your details were obtained and ensure that no further contact is made.
Please contact us at pcp@fairlegal.com with your telephone number and screenshots of the messages received. We will then trace the source of the contact, suppress your details from further communications, and raise the matter with the relevant third-party marketing partner.
If you are unsure whether a link is genuine, we agree that you should not click it. Please contact us directly and we will verify any communication for you.
I’ve repeatedly asked this company to…
I’ve repeatedly asked this company to remove my details from their call list regarding alleged “miss-sold car finance” claims. Despite multiple requests, I continue to receive several unsolicited calls every day.
This behaviour feels intrusive and borders on harassment. A legitimate firm should respect clear opt-out requests and handle personal data responsibly.
I would strongly advise others to be cautious.
If you’re experiencing similar persistent calls, consider reporting them to the relevant authorities (such as the ICO or TPS in the UK).
2026年5月6日
自発的なレビュー
Heirloom Fair Legal からの回答
Thank you for your feedback.
We are sorry to hear about your experience.
We take requests to stop contact very seriously and expect such requests to be acted upon promptly. If you continue to receive communications after making an opt-out request, we would like the opportunity to investigate this further.
Please contact our Compliance Team with your details so that we can review the matter and ensure any concerns are addressed
appropriately.
Kind regards,
Heirloom Fair Legal
Just had a call from these guys and the…
Just had a call from these guys and the person on the other line hung up on me just because I asked a question they couldn’t answer
2026年5月4日
自発的なレビュー
Just had a spam call from this company…
Just had a spam call from this company about mis-sold car finance, which was news to me as I have never taken out any car finance. Checked everything through and the link the spammers sent was to the actual website of this Heirloom Legal.
2026年4月27日
自発的なレビュー
Heirloom Fair Legal からの回答
Thank you for your feedback.
We are sorry to hear that you were unhappy with the call you received.
Heirloom Fair Legal assists consumers with potential motor finance claims and takes concerns regarding marketing activity carried out on our behalf seriously. Where concerns are raised regarding unsolicited contact, we investigate them and take appropriate action where necessary.
If you would like us to review the matter further, please contact our Compliance Team with additional details and we will be happy to investigate.
Kind regards,
Heirloom Fair Legal
Waited 3 years for a data breach claim…
Waited 3 years for a data breach claim against a housing association to be resolved, only to then be told we had no chance of success. Dragged on for years with occasional vague updates and a pathetic outcome.
2025年12月17日
自発的なレビュー
Liam and Connor
Liam and Connor,
Both these guys kept me in the loop through out my case, helped explain everything to me when I needed further clarification due to my dyslexia they called up and helped me through everything even emotionally not allowing me to get upset with the rubbish that would be thrown back at us, thanks boys for helping me through a hard time and getting me heard so this don’t happen again , love this company will use them everytime if I ever have to.
2025年10月2日
自発的なレビュー
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