We explained destination of travel - ship company - travel dates - over night accommodations required - all necessary transfers , fair play to Jacqui she came up trumps again. Richard & Val
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent service as always. Friendly and informative. Nothing too much trouble from all the staff. I wouldn’t get my holidays from anywhere else. Thanks all x
企業が回答しました
Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... もっと見る
企業が回答しました
Adam quickly gave us the information and fab price. Like all consultants at this branch always polite and friendly thankyou very much
企業が回答しました
企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
37 Queen Street, CF10 2AS, Cardiff, 英国
- 02921433032
4.9
優良
1262件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
helpful and knowledgeable with care…
helpful and knowledgeable with care taken with all aspects
2026年2月26日
Hays Travel - Cardiff からの回答
Michael,
We appreciate your kind words! We're so happy to hear that you found our team helpful, knowledgeable, and attentive to every detail.
cardiff, Hays Travel
Hays Travel - Cardiff からの回答
RHIAN WARBURTON,
We appreciate you taking the time to leave us a review, and we are so glad that you found our team helpful and friendly.
cardiff, Hays Travel
I always get the best treatment when I…
I always get the best treatment when I go in the hays, Jacqui is amazing at her job always takes the time to make sure everything is right.
2026年2月26日
Hays Travel - Cardiff からの回答
Hello Elena
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Jacqui and she was able to find you the perfect holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Friendly and helpful staff that's why I…
Friendly and helpful staff that's why I come back every year
2026年2月25日
Hays Travel - Cardiff からの回答
Sandra,
We appreciate your continued loyalty and are so glad that our team is helpful. Thank you for your kind words.
cardiff, Hays Travel
Very helpfull and competent staff
2026年2月18日
Hays Travel - Cardiff からの回答
Barry,
We appreciate you taking the time to share your positive experience; we are so glad our staff could be of assistance to you!
cardiff, Hays Travel
Jeanette was so helpful and really…
Jeanette was so helpful and really lovely. She made this experience really enjoyable. Thank you Jeanette.
2026年2月25日
Hays Travel - Cardiff からの回答
Oswald Clark,
We appreciate your wonderful feedback! We are so glad that you had an enjoyable experience and that our team member was helpful.
cardiff, Hays Travel
Hays Travel - Cardiff からの回答
Dave,
We appreciate you sharing your experience with us! We are happy to hear you found our service friendly and knowledgeable.
cardiff, Hays Travel
Very helpful able to provid full…
Very helpful able to provide full information, good knowledge of the place where I wanted to go for my holiday, quick, easy and efficient.
2026年2月22日
Hays Travel - Cardiff からの回答
Sujjata,
We appreciate you taking the time to leave us a review. We're so glad to hear that you found our team helpful, quick, and efficient in planning your holiday!
cardiff, Hays Travel
I booked my first ever travel…
I booked my first ever travel experience with Helen, in Queen Street, Cardiff Branch to Charlottetown PEI Canada. She was helpful and kind, as these things I didn't know what to expect and how they work. And everything seemed to fit in well. The only small gripe was the travel time in my second stop was a mear 6 hour wait in the early hours of the morning! She said I could of upgraded but didn't realise at the time.
Will certainly use these again if I book a holiday.
2025年12月4日
自発的なレビュー
Hays Travel - Cardiff からの回答
Rob Charles,
We're glad your first travel experience to Charlottetown PEI Canada went well overall, and we appreciate your kind words. We're sorry about the long layover; we'll review how this could have been handled better. Thank you for your feedback, and we look forward to helping you with future holidays.
cardiff, Hays Travel
Excellent knowledge and advice
I had very detailed and friendly advice, which was helpful as this is the first cruise I have ever booked. All my questions were answered and it was good to know that the advisor had his own personal experience of cruise holidays.
2026年2月20日
Hays Travel - Cardiff からの回答
Joanna,
We appreciate you sharing your booking experience with us. We're happy to hear that the advice given was helpful and thorough, especially as it was your first cruise booking.
cardiff, Hays Travel
Quick response after having listened to…
Quick response after having listened to our needs. Good customer service and attention to detail.
2026年2月13日
Hays Travel - Cardiff からの回答
Ynyr Williams,
We appreciate you taking the time to leave us a review. We're so happy to hear you received good customer service and attention to detail.
cardiff, Hays Travel
Helen was very helpful
Helen was very helpful, always does her best finding the best deal always happy and chatty
2026年2月19日
Hays Travel - Cardiff からの回答
Linda O'Sullivan,
We appreciate you sharing your positive experience and are so happy to hear that you found our service helpful and friendly!
cardiff, Hays Travel
Hays Travel - Cardiff からの回答
customer Mrs Watkins ,
We appreciate your feedback and are so happy to hear that we made booking your holiday easy. We will pass this on to the team.
cardiff, Hays Travel
The Brown,s first trip with Hays
First time to Hays Travel We were made most welcome and our holiday was booked following excellent advice
2026年2月17日
Hays Travel - Cardiff からの回答
Hello Gareth
Thank you so much for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Helen and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Peter - Assistant Manager
The representative was great at looking…
The representative was great at looking at deals and advice on our small break
2026年2月11日
Hays Travel - Cardiff からの回答
Hello Richard
We appreciate you sharing your kind words! We're happy to hear that our travel advisors are helpful and understanding of your requests, and assisted with your travel needs.
Kind Regards
Peter - Assistant Manager
Put a holiday on hold for 4 for 24…
Put a holiday on hold for 4 for 24 hours till I booked holiday leave in work. when I rang to pay deposit and book for 3 instead of 4 people still keeping 2 rooms price went up by £448. Which i thought excessive. I booked a d paid because holiday leave was booked in work
2026年2月10日
Hays Travel - Cardiff からの回答
Good Morning Mrs Pillar
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am sorry to hear that you are disappointed with the final cost of your holiday however we did have to realise the previous held option and re cost the package due to one passenger not being able to travel. Unfortunately during this process the air fair did increase and also the solo occupancy room would have increased the cost for the party.
We always aim to provide the highest level of customer satisfaction however we have no control over live costings but will always try our best with price.
I hope this explains things more clearly and we will be on hand throughout your holiday journey with us to assist with anything you may need.
Kind Regards
Helen - Branch Manager
Excellent service
Travel advisors always helpful, pleasant and understanding of my requests..I was kept informed of changes in flight times and assisted in provided travel insurance for myself and travel companion.
2026年2月10日
Hays Travel - Cardiff からの回答
Helen,
We appreciate you sharing your kind words! We're happy to hear that our travel advisors are helpful and understanding of your requests, and assisted with your travel needs.
cardiff, Hays Travel
Nia was extremely helpful in finding my…
Nia was extremely helpful in finding my holiday ☆☆☆☆☆
2026年2月8日
Hays Travel - Cardiff からの回答
Khristine Davies ,
We appreciate you taking the time to leave us such a fantastic review. We are so happy we could help you find your holiday.
cardiff, Hays Travel
Hays Travel - Cardiff からの回答
Hello Christina
Thank you so much for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Helen and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Peter - Assistant Manager
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