Even though the store was busy we still did not feel rushed when booking our holiday. All questions answered and details explained well. Happy to recommend this branch of hays travel 😀
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レビュアーのコメントを見てみましょう
Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
企業が回答しました
Chloe was very polite and helpful,as always when we book with Hays we've never had any problems with any of the staff, wouldn't book with anyone else.
企業が回答しました
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... もっと見る
企業が回答しました
企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
4 Middle Street, DH8 5QJ, Consett, 英国
- 01207 593800
4.9
優良
1518件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Always excellent service from the…
Always excellent service from the Consett Hays Team. Communication, understanding our our needs and friendly just 10 out of 10 all round service.
2026年7月9日
Hays Travel - Consett からの回答
Robert Hillier,
Thank you so much for your wonderful review! We are delighted to hear that you consistently receive excellent service from the team. We truly appreciate your kind words about our communication and understanding of your needs.
Kind Regards
Hays Travel Consett
Great service from the young lady who…
Great service from the young lady who dealt with us,she went over and beyond to help us..think her name was Kaitlyn.Always lovely staff and nothing is a bother at the Consett branch
2026年7月6日
Hays Travel - Consett からの回答
Thank you so much for this amazing review. I really do appreciate you rating my service. Please let me know if you have any questions in the meantime - we are open 7 days a week at the Consett Branch - Thanks Katelyn
Margaret (Consett) bravo
I approached a girl called Margaret in the Consett branch with several options, and she was ringing round trying to get me the best deal but was number nine in the queue. She told me that she would take this up in my absence, if I left, she would call me back. To me, she went over and beyond what was expected and found me my perfect holiday after a few phone calls. Bravo to Consett
2026年7月7日
Hays Travel - Consett からの回答
Steve McCallan,
Thank you for sharing your wonderful experience! We are so pleased to hear that our colleague went above and beyond to find you the perfect holiday. We appreciate your kind words.
Kind Regards
Hays Travel Consett
Booked over the phone and nothing was…
Booked over the phone and nothing was to much trouble. Rang back when they said they would, and explained everything about the prices. Keep up to date all the time with progress.
Would definitely recommend.
2026年7月8日
Great friendly service
Great friendly service.
Matched price and booked extra for us .
Will definitely book again and recommend 👌
2026年7月9日
Hays Travel - Consett からの回答
Thankyou for the lovely feedback it was a pleasure to book your holiday. If you need any further help please let me know. Regards Joanne
Thanks Abbie
Thanks Abbie, another holiday booked, always good to see you and have a catch up, Abbie is always so helpful and patient, thanks again.
2026年7月2日
Hays Travel - Consett からの回答
Pat Duckling,
Thank you for taking the time to leave such a lovely review. It's always a pleasure to help you book your holidays and catch up. We appreciate your kind words.
Kind Regards
Abbie
Great Experience from Consett store. Japan itinerary.
Great customer service from Abbie at Consett store. Fast turnaround of bespoke itinerary. Advice on getting the most out of the holiday experiance.
2026年6月24日
Hays Travel - Consett からの回答
Thank you for your wonderful feedback! We are so pleased to hear that you received excellent customer service and helpful advice for your holiday experience. We hope you have an amazing time in Japan! Thanks again Hays Travel Consett
A lady called Margaret picked up my…
A lady called Margaret picked up my email for booking a trip to Prague and immediately found me a fantastic deal at a great price superb service well done
2026年7月7日
Hays Travel - Consett からの回答
David Toor,
Thank you for your wonderful feedback! We are delighted that we were able to assist you efficiently in finding a fantastic deal for your trip.
Kind Regards
Margaret
Thankyou to all the staff in hays…
Thankyou to all the staff in hays Consett always there to help x
2026年6月23日
Hays Travel - Consett からの回答
Thankyou for the lovely feedback it was a pleasure to book your holiday. Regards Katelyn
Hays Travel - Consett からの回答
Jeffrey,
Thank you for your kind words! We are delighted to hear that you consistently receive brilliant and helpful service from us.
Kind Regards
Mia
Hays Travel - Consett からの回答
Lynne,
We're so pleased to hear that you found our service to be both quick and efficient. It's great that we could also match the online price for you. Thank you for your positive feedback!
Kind Regards
Margaret
Hays Travel - Consett からの回答
Janice Featherstone,
Thank you for your wonderful feedback! We are so pleased to hear that our advisor was knowledgeable, helpful, and friendly during your experience.
Kind Regards
Katelyn
Hays Travel - Consett からの回答
Kenneth,
Thank you for your lovely review! We are so pleased to hear you had a positive experience with our service.
Kind Regards
Hays Travel
Very helpful,checked for the best…
Very helpful,checked for the best possible cruise to meet our needs. Explained everything included in the price. Advised we could call in any time and question anything.
2026年7月1日
Hays Travel - Consett からの回答
Thank you so much for your kind words and this fantastic review. It was a pleasure to get your cruise booked up and for a very special occasion. If you have any questions in the meantime you know where I am - Thanks again Amanda
Excellent servive off mia very…
Excellent servive off mia very exsperienced and kbowledgeable
2026年6月29日
Hays Travel - Consett からの回答
Thank you so much for your wonderful review! I am delighted to hear that you had such a positive experience with my service. Kind regards, Mia
Hay's delivered for us yet again.
We were seated with a lovely lady who made the whole experience a joy. She got us the holiday we wanted at a good price. We wouldn't hesitate to book with Hay's again.
2026年6月27日
Hays Travel - Consett からの回答
We are so happy to hear you had such a wonderful experience and found the perfect holiday with us! We look forward to assisting you again.
Kind Regards
Margaret
Hays Travel - Consett からの回答
We are so pleased you had a great experience with us. Thank you for your kind words! If you require any assistance in the meantime dont hesitate to contact us.
Kind Regards
Hays Travel
Alison
We went in not knowing where we were…
We went in not knowing where we were going to stay and we got so much help wouldn’t use anyone else but hays they always remember your name so friendly
2026年6月17日
Hays Travel - Consett からの回答
We're so happy you received excellent help finding your stay! We truly appreciate your kind words and loyalty. Thank you!
Kind Regards
Alison
Excellent service,helpful,friendly and…
Excellent service,helpful,friendly and give us great opinions to choose from ,thanks
2026年6月22日
Hays Travel - Consett からの回答
Thank you for your wonderful feedback. We are so glad we could assist you and provide great options!
Kind Regards
Hays Travel
Chloe
Outstanding Customer Service and Support
We’ve booked several holidays through Hays Travel, and Joanne has been fantastic every time.
She takes the time to understand exactly what we’re looking for as a family, never makes us feel rushed, and always finds a range of great options within our budget. Her attention to detail, friendly approach, and genuine desire to find the right holiday really stand out.
The service doesn’t stop once the holiday is booked either – Joanne’s aftercare and support have been excellent, always happy to answer questions and help where needed.
Hays Travel has been great throughout, but Joanne is the reason we keep coming back. I wouldn’t hesitate to recommend her and will definitely be booking through her again in the future.
2026年4月15日
Hays Travel - Consett からの回答
We are so pleased to hear that you consistently enjoy booking your holidays with us. It's wonderful to know that our personalized service and attention to detail make a difference. Thank you for your kind words and continued support!
Kind Regards
Joanne
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