Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... もっと見る
企業が回答しました
Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... もっと見る
企業が回答しました
Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... もっと見る
企業が回答しました
企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, 英国
- 03330339985
4.9
優良
2623件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Carol was amazing nothing was too much…
Carol was amazing nothing was too much trouble and found me another cruise and is also watching for 2029 to be released
2026年8月26日
Hays Travel - Specialist Cruise Centre からの回答
Thank you for you 5* review Paula, I am sure you will have a fab time on Azura, I will be happy to help you when the 2029 cruises are released, kind regards, Carol
Customer Service Very Helpful
Emily, from Customer Service team is brilliant. Had a small hiccup with booking online, but spoke to her and she has sorted out the issue I had. Now booked on a cruise and looking forward to it. Customer service first class!
2026年8月26日
Hays Travel - Specialist Cruise Centre からの回答
Thank you for your great review and kind words Stephen, it was my pleasure to help you, I am sure you will have a fabulous time on Bolette next year, kind regards, Emily
We only book with Hays Travel because…
We only book with Hays Travel because of their Travel Advisor Shelley Collins.
She is so special that we waited for her to return from leave before booking another holiday.
2026年8月23日
Hays Travel - Specialist Cruise Centre からの回答
Thank you so much for the lovely feedback and 5* review. It was a pleasure booking your cruise on board MSC Meraviglia. Kind regards Shelley
Really very good
2026年8月17日
Hays Travel - Specialist Cruise Centre からの回答
Thank you for your kind review
Best Regards
Hays Travel
Excellent service once again from Emily…
Excellent service once again from Emily at Hays Travel. Would definitely recommend to anyone.
2026年8月24日
Hays Travel - Specialist Cruise Centre からの回答
Thank you for your kind comments and 5 star review, I look forward to helping you again in the future. Emily
Excellent service again from Hays…
Excellent service again from Hays Travel. Booked another cruise with them. Thank you Emily.
2026年8月24日
Hays Travel - Specialist Cruise Centre からの回答
Anthony R Williams,
Thank you for your wonderful review! We are so pleased to hear you had excellent service again and chose to book another cruise with us. We appreciate your kind words.
Kind Regards
Hays Travel
Hays Travel - Specialist Cruise Centre からの回答
Many thanks Grant, always a pleasure booking your cruise's.
Regards
Jackie
Michaela went through all the…
Michaela went through all the information thoroughly & listened to my requirements.
2026年8月22日
Hays Travel - Specialist Cruise Centre からの回答
Thank you for the 5* review, it was my pleasure booking your cruise on Queen Victoria.
Regards
Michaela
Hays Travel - Specialist Cruise Centre からの回答
Thank you for your great review Michele, it was my pleasure to help you book your Norwegian Fjords cruise, kind regards, Emily
First class service Rob is professional…
First class service Rob is professional but friendly. Set out everything in an organised way. Very satisfied.
2026年8月22日
Hays Travel - Specialist Cruise Centre からの回答
Thank you for your 5* review Barbara, it was my pleasure to book your Adriatic Adventure cruise, I'm sure you will have a fabulous time, kind regards, Rob
As always when dealing with your…
As always when dealing with your company. and Carol M in particular, we receive the best possible assistance and always come away feeling we have received 5 Star treatment.
Many thanks
J & J in Surrey
2026年8月15日
Hays Travel - Specialist Cruise Centre からの回答
Thank you for your fabulous review John, It is always a pleasure to help you, I'm sure you will have a fantastic time on Balmoral, Kind regards, Carol
I tried booking with P&O direct for a…
I tried booking with P&O direct for a cruise. I wanted to fly from Birmingham, and was told no flights available. I spoke to a lady called Chelsea and she found me flights from Birmingham. Small discount also . 5 stars all round.
2026年8月21日
Hays Travel - Specialist Cruise Centre からの回答
Thank you for your 5* review Mark, It was my pleasure to help, have a great time on Azura !!, Kind regards, Chelsea
Cruise Team
All the agents were knowledgeable and helpful. Understood requirements and devised two packaging and pricing options. Jackie Wilson was first point of contact and was excellent. Finalised reservation with Michelle, who clarified a few questions before proceeding. One slight frustration was the telephone message of one of the agents saying she was busy and would call back when she was actually off duty. Would recommend your cruise team to others.
2026年8月21日
Hays Travel - Specialist Cruise Centre からの回答
Thank you for your kind review, It was my pleasure to help you, I will also pass on your kind words to Michelle, kind regards, Jackie
Great service cannot fault it from…
Great service cannot fault it from start to finish, very helpful and great staff
2026年8月20日
Hays Travel - Specialist Cruise Centre からの回答
Thank you for your feedback and 5* review. We hope you have a wonderful time on board MSC Preziosa. Kind regards Amii.
Polly explained everything about the…
Polly explained everything about the cruise, including the room types, schedules and transfers as we are flying over from Northern Ireland. She was very helpful and it was very much appreciated, thank you Polly!
2026年8月20日
Hays Travel - Specialist Cruise Centre からの回答
Thank you for your 5* review and feedback Janice. It was a pleasure booking your cruise on board Nautica. Kind regards Polly.
Hays Travel - Specialist Cruise Centre からの回答
Thank you for your kind review Mrs Morgan-Fleay, I'm sure you will have a fabulous time on Explora, Kind regards, Lynda
Jo was again really helpful
Jo was again really helpful, nothing is to much trouble and that made the whole booking process so easy.
2026年8月19日
Hays Travel - Specialist Cruise Centre からの回答
Thank you for your great review Stewart, it was my pleasure to help you again, if you need any further assistance, please do get in contact, kind regards, Jo.
Everything was so easy very clear 👍
2026年8月7日
Hays Travel - Specialist Cruise Centre からの回答
Thank you for your 5* review, it is much appreciated, I hope you have an amazing time on Azura, Kind regards, Danielle
The girl I was dealing with very…
The girl I was dealing with very professional and polite answered all my queries
2026年8月18日
Hays Travel - Specialist Cruise Centre からの回答
Thank you for you positive feedback and 5 star review. Michaela
Hays Travel - Specialist Cruise Centre からの回答
Thank you for the 5* review Susan. Have a lovely cruise on Azura.
Regards
Lynda
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