Yet again DPD have failed to deliver. I have had deliveries outside office hours and had to reschedule clients. Just not good enough, despite me calling and speaking to an advisor who said they would... ãã£ãšèŠã
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First class service from Healthxchange, easy ordering process, delivery reliable, whatâs not to like? would highly recommend for aesthetics needs
I was missing a few items from my order, but Jemma from Health Exchange support was incredibly helpful. She quickly arranged for the missing items to be sent out straight away and took the time t... ãã£ãšèŠã
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Thank you George at Healthxchange- they managed to help resolve my issue within a few hours and send me the rest of my order. I ordered an azzalure twin pack but only received one inside the pack... ãã£ãšèŠã
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Healthxchange Pharmacy was founded in 2000 and has since become one of the most trusted and respected suppliers of pharmacy products to medical professionals with an interest in integrative and aesthetic medicines and treatments.
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79 Great Portland Street, W1W 7LS , London, è±åœ
- +44 (0)330 995 7999
- orders@healthxchange.com
- www.healthxchange.com
4.1
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Always have fabulous customer serviceâŠ
Always have fabulous customer service and delivery of products.
I did however have an experience a month ago where part of my delivery was missing.
The full order was said to have left the pharmacy but however had gone missing. Eventually after an investigation by the manager and an anxious day for me it was Eventually found. I was disappointed that I wasn't given an explanation as to what exactly had happened to the missing products.
2026幎3æ30æ¥
Healthxchange ããã®åç
Hi Pauline,
We just wanted to thank you so much for such a kind review, it truly means the world to us. We're so glad you have had positive experiences with our customer service and with deliveries.
I have popped you an email with further transparency, and I'm so sorry once again this was not provided at the time of the issue. This has been fed back to the relevant people to ensure we continue to improve our service.
It is always an absolute pleasure speaking with you. We look forward to continuing to work together to deliver excellence in aesthetics.
Warm regards,
The Healthxchange Team
I have ordered from health Xchange atâŠ
I have ordered from health Xchange at least once a week for the past 18 years. They have never let me down with orders and are always kind and courteous if I need to speak to them,
2026幎3æ30æ¥
Healthxchange ããã®åç
Hi Linda,
Thank you so much for your wonderful review and for your incredible support over the past 18 years. Weâre delighted to hear weâve consistently met your expectations and that our team has always been kind and helpful when youâve needed us.
Your loyalty truly means a great deal to us, and we will continue to be here to support you.
Warm regards,
The Healthxchange Team
Always reliable delivery and discountsâŠ
Always reliable delivery and discounts for certain products which you do not get with other pharmacies. I can be assured that all products are the real genuine items and thatâs why I do not order from anywhere else.
2026幎3æ30æ¥
Healthxchange ããã®åç
Hi Joanne,
Thank you for the lovely feedback. Weâre really pleased to hear you value our reliable delivery, genuine products, and exclusive offers. Knowing you trust us and choose to order with us time and time again means a great deal to our team.
Thank you for your support, we look forward to continuing to work together to deliver excellence in aesthetics.
Warm regards,
The Healthxchange Team
Missing some Obagi items from my order
I was missing a few items from my order, but Jemma from Health Exchange support was incredibly helpful. She quickly arranged for the missing items to be sent out straight away and took the time to follow up to make sure I had received everything.
As an added touch, Jemma also included some samples and a lovely product as a gift, which was very much appreciated.
Excellent customer service throughout.
2026幎3æ30æ¥
Healthxchange ããã®åç
Thank you so much for taking the time to share your experience. It's disappointing to hear that you had a few items missing from your order, but it's great to hear that you found Jemma' support to be incredibly helpful. I will pass on your kind comments to Jemma.
Very Professional company with quality
Very Professional company with quality, researched products. We have purchased from healthxchange for many years, always highly trustworthy and dependable, never had any issues with ordering and delivery. Highly recommend
2026幎3æ30æ¥
Healthxchange ããã®åç
Hi Shuna,
Thank you for the lovely feedback and your longâstanding support. Weâre delighted to hear youâve always found our service reliable and our products high quality, this is something we really pride ourselves on so it truly means a lot.
We look forward to continuing working with you, thank you for choosing us.
Warm regards,
The Healthxchange Team
Healthxchange ããã®åç
Hi Anna,
Thank you for taking time to leave us a lovely review. We appreciate your support and look forward to serving you again soon.
Warm regards,
The Healthxchange Team
Recently started using Health exchange
Recently started using Health exchange. Staff are very helpful. Medik8 rep is amazing with helping with in clinic advice. Prices are very competitive. Very impressed so far.
2026幎3æ27æ¥
Healthxchange ããã®åç
Hi Andrew
Thank you so much for taking the time to provide such kind and thoughtful feedback. We have passed your message to Lynsey, she really enjoys working with you.
We really appreciate your support and look forward to serving you again soon.
Warm regards,
The Healthxchange Team
Healthxchange ããã®åç
Hi Dr. Aqsa,
Thank you for taking time to leave us a lovely review. We appreciate your support and look forward to your next order.
Warm regards,
The Healthxchange Team
Healthxchange ããã®åç
Hi Caroline,
Thank you for taking the time to leave us a review. Weâre glad you had a great experience. We really appreciate your support.
Warm regards,
The Healthxchange Team
Healthxchange ããã®åç
Hi Dee,
Thank you so much for the lovely review, we will ensure we pass this onto our Customer Service team who will be delighted to hear this feedback.
We appreciate your support and look forward to your next order.
Warm regards,
The Healthxchange Team
Such a smooth process for direct toâŠ
Such a smooth process for direct to patient delivery !
2026幎3æ26æ¥
Healthxchange ããã®åç
Hi Dr. Kate,
Thank you for taking the time to leave a review, we really appreciate the support. We are really glad our Direct to Patient service is working well for you.
We really appreciate your continued support and look forward to serving you again soon.
Warm regards,
The Healthxchange Team
Ordering system is very easy to use
Ordering system is very easy to use. Normally if any issues, customers service sort them out very quick.
Delivery is very good. Email received that package is coming and a time slot. Very efficient!
2026幎3æ26æ¥
Healthxchange ããã®åç
Hi Janet,
Thank you so much for your review.
Weâre really pleased to hear you find the ordering system easy to use and that our customer service and delivery have been efficient. If thereâs ever anything we can do to make your experience a 5âstar one, please do let us know. We really appreciate your support.
Warm regards,
The Healthxchange Team
Healthxchange ããã®åç
We really appreciate the 5âstar review. Thanks for choosing us.
Warm regards,
The Healthxchange Team
Always amazing service
Always amazing service, a great selection of products, and prompt delivery.
I return to this company always.
2026幎3æ26æ¥
Healthxchange ããã®åç
Thank you so much for taking time to leave this review, and for your kind words! Weâre delighted to hear you are happy with our service, product range, and delivery.
We really appreciate your continued support and look forward to serving you again soon.
Warm regards
The Healthxchange Team
Some issues with delivery which were fixed
Initially had an issue with my order- DPD incorrectly stated that I had ârefusedâ the order when in fact nobody was in.
I tried to rectify this with the company and was told this was because I had not entered my phone number into the DPD form.
I was initially told it was my own error and as a result my Botox had been returned and destroyed.
Thankfully a pharmacist reached out and rectified the issue. I have had faith restored in this company and will order from them again.
2025幎10æ15æ¥
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Healthxchange ããã®åç
Hi Yasmin
Thank you for sharing your experience with us. Weâre truly sorry for the initial inconvenience caused by the delivery issue and the confusion around the DPD process. We understand how important timely delivery is, especially for treatments like Botox, and we regret that this caused frustration.
Weâre glad to hear that our pharmacist was able to resolve the situation and restore your confidence in us. Your feedback helps us improve, and weâll continue working closely with our delivery partners to prevent this from happening again.
Thank you for giving us another chance - we look forward to serving you again soon!
The Healthxchange Team
This review is specifically for CallumâŠ
This review is specifically for Callum Scott who went above and beyond to reach out to me on the phone to sort my order and then arrange a courier to bring my delivery when dispatch to DPD failed.
Callum your a star Thankyou! Iâll request you every time!
2025幎10æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Healthxchange ããã®åç
Hi Amy
Thank you so much for taking the time to leave a review for us, it's very appreciated! We will ensure this lovely feedback reaches Callum.
If you need anything please let us know and we will be more than happy to help you!
The Healthxchange Team
Healthxchange are a great supplier
Healthxchange are a great supplier, deliveries always are prompt and there is a comprehensive range of medical skincare brands available. Their customer service is excellent and Jemma always goes above and beyond to help with any issues.
2025幎9æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Healthxchange ããã®åç
Thank you so much for taking the time to share your review.
It's lovely to hear Jemma has gone above and beyond and we will ensure this is passed on to her.
The Healthxchange Team
Excellent service
Quick response to an issue that was quickly resolved
Jemma was very helpful and kept us fully updated regarding the issue and itâs resolution
2025幎8æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Healthxchange ããã®åç
Thank you so much for taking the time to share your review.
We are really glad to hear Jemma has resolved this for you and kept you updated throughout.
If you ever need any help, please reach out and we will always be happy to assist.
The Healthxchange Team
Excellent customer service from JemmaâŠ
Excellent customer service from Jemma Coleman when coming back to using health xchange as my pharmacy for my aesthetics business after my first baby. Very prompt and understanding.
Health xchange staff are always very knowledgeable over the phone and strive to resolve any queries.
2025幎8æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Healthxchange ããã®åç
Thank you so much for taking the time to share your review.
Congratulations on your first baby, we are so excited for you!
We are delighted that you have had a positive experience with us and look forward to working with you again.
It's great to hear Jemma has gone above and beyond and we will ensure this is passed on to her.
The Healthxchange Team
Second time placed order.
Second time placed order.
1 product missing
Paid extra for delivery
My client was booked in following day and health xchange did not communicate the item was out of stock but charged me and it was not included in my delivery. Not good experience when you are running an aesthetic business, client was not happy had to refund the money.
2025幎2æ10æ¥
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