HGVT  レビュー 229

HGVT からの回答

2日前

Thank you for your great feedback. We’re pleased to hear you found our pricing competitive and our team helpful throughout your training. Congratulations on passing first time. That’s a real achievement.

It’s also excellent to know we could support you in progressing into Class 1 HGV work. We wish you every success in your driving career and appreciate your recommendation.

HGVT からの回答

2026年4月1日

Thank you for the great feedback!

Huge congratulations on passing everything first time, that's a fantastic achievement. We’re really pleased the support and structured process made it a smooth experience.

All the best in your HGV career!

HGVT からの回答

2026年3月30日

Thank you for your kind words. We’re really pleased to hear that Jorge and the team were able to support you and make the process straightforward. It’s great to know you had a positive experience with the school as well. We appreciate your trust in us and wish you all the best moving forward.

HGVT からの回答

2026年3月19日

Thank you for your feedback. We’re delighted to hear you had such a positive experience with our instructors.

Our team works hard to ensure every learner fully understands each lesson and feels confident driving safely, so it’s great to know this made a difference for you.

We appreciate your kind words and wish you all the best on your driving journey.

HGVT からの回答

2026年3月19日

Thank you so much for your kind words. We’re really pleased to hear that you felt supported from the very first call and that our team has been able to provide clear guidance whenever you needed it.

Creating a space where you feel comfortable asking questions without judgement is something we care deeply about, so it’s great to know that came across in your experience.

We truly appreciate your feedback and are always here to support you whenever you need us.

HGVT からの回答

2026年3月12日

Thank you for the A+ review and recommendation!

We're delighted to hear you had such a positive experience and that everything ran smoothly throughout your training. Passing first time with only a small minor is a fantastic achievement! Well done!

We'll be sure to pass your kind words on to Dave as well. It's great to hear he made such a positive impact during your training.

Thank you for choosing HGVT and we wish you every success in your new driving career!

HGVT からの回答

2026年3月12日

Thank you for the fantastic review! We're really pleased to hear that you had such a positive experience from start to finish.

It's great to know our team were able to support you throughout the process and help put those early nerves at ease. We'll also be sure to pass your kind words on to the training school and instructor. They'll be delighted to hear how much you enjoyed the experience.

Congratulations again on completing your training, and we wish you every success in the next step of your driving career!

HGVT からの回答

2026年2月19日

Thank you for your fantastic feedback.

We are delighted to hear that you were happy with the support you received while booking your HGV. Our team works hard to provide clear communication and regular progress updates, so it is great to know this made a difference.

We appreciate you choosing us and wish you every success with your HGV journey. If you need any further support, we are always here to help.

HGVT からの回答

2026年2月10日

Thank you so much for your kind review! We’re really pleased to hear you found the team friendly and professional. We will pass along your feedback to Garry, as I'm sure he will be pleased to know he had such a positive impact. Best of luck with all your future driving.

HGVT からの回答

2026年2月16日 に更新

We have reached out to request further information so our customer service team can try to resolve the issues raised. However, we have not received a response, which is disappointing, as most genuine customers benefit greatly from the support our team is able to provide.

We are sorry to hear that you were unhappy with your experience. In relation to hazard perception re-tests, our pricing reflects more than just the test booking itself. The fee includes continued access to our training software, ongoing learning support, and assistance with the booking process to help learners prepare properly and improve their chances of passing.

You were always welcome to book directly with the DVSA if you preferred. However, that would have required independent research and choosing an alternative route. As a company, we provide and charge for the services we offer, rather than external products or services.

We also apologise that the post-test recruitment process did not run as smoothly as expected. The contact details provided are for our recruitment partner, Manpower. We have an exclusive support agreement with them, meaning only our learners receive an automatic referral and dedicated assistance in accessing the thousands of driving roles they have available. While we offer guaranteed support in the recruitment process, we cannot guarantee employment, as final hiring decisions always rest with individual employers.

We would still welcome the opportunity to discuss your concerns properly and work towards a resolution if you are willing to provide the requested details to our customer service team.

HGVT からの回答

2026年1月26日

Thank you for your kind feedback. We’re really pleased to hear you received a professional service and prompt responses to your enquiries. We appreciate you taking the time to share your experience and look forward to supporting you again in the future.

HGVT からの回答

2026年1月26日

Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that your initial experience did not meet your expectations. This is not the level of service or support we aim to provide, particularly to those considering starting their HGV training journey.

We appreciate you bringing this to our attention. We have reached out to you directly to gather some additional information so that we can fully investigate what happened. Our management team will review this as a priority and get back to you as soon as possible.

We take feedback like this very seriously and use it to improve our processes and customer experience. We would welcome the opportunity to speak with you again and ensure you receive the information, support, and guidance you were expecting.

Thank you again for raising this, and we hope to resolve it for you promptly.

HGVT からの回答

2026年1月22日

Thank you for your kind review. We’re pleased to hear that Kev and James supported you so well throughout your Class 1 training. Congratulations on your achievement, and thank you for recommending us. It’s greatly appreciated. We wish you every success going forward.

HGVT からの回答

2026年1月20日

Thank you for taking the time to leave such a positive review.

We’re delighted to hear that the process was quick and straightforward, and that everything was arranged promptly once you passed your modules. It’s also great to know that you had such a positive experience with Meg Training, from the supportive teaching to how comfortable and at ease they made you feel.

Your feedback means a great deal to us and to the instructors involved. We wish you every success going forward and thank you again for choosing us.

HGVT からの回答

2026年1月16日

Thank you for taking the time to share your feedback. We are sorry to hear that you were unhappy with your training experience.

After your training had concluded, the concerns you raised as part of your complaint were fully reviewed and investigated. Following this process, we found no evidence to substantiate the claims made and no grounds on which to take further action. Our instructors are fully qualified, experienced professionals, and our training centres are audited regularly to ensure consistently high standards. We also continue to receive a significant volume of positive feedback regarding both the instructor and the training centre.

We recognise that different teaching styles do not suit every learner. For this reason, we have a dedicated team of training coordinators who are available throughout the training period to support learners, address concerns, and resolve any issues at an early stage. Where concerns are raised promptly, we are able to intervene, speak with instructors about adjusting their approach, or arrange an alternative trainer if appropriate. Unfortunately, no concerns were brought to our attention during your training, which limited our ability to provide support at the time.

While we acknowledge your dissatisfaction, we remain confident that the training delivered was professional, fair, and in line with our standards.

HGVT からの回答

2026年1月16日

Thank you for your feedback. We are pleased to hear you found the training hassle-free and well supported. We wish you every success going forward.

HGVT からの回答

2025年11月5日

Thank you for your fantastic feedback! We’re so pleased to hear that our team was helpful throughout your training and that you found the materials clear and easy to use. It’s great to know our step-by-step approach helped you progress confidently to becoming an HGV 1 driver. Congratulations on your achievement, and thank you for choosing HGVT!

HGVT からの回答

2025年11月5日

Thank you so much for your kind words! We’re delighted to hear that you found our team professional and communicative, and that your instructor made a great impression. We really appreciate your feedback, it means a lot to everyone here at HGVT. Wishing you all the best in your driving journey!

HGVT からの回答

2025年10月14日

Thank you so much for your kind words! We’re thrilled to hear that you found our service and support helpful on your journey to becoming a professional driver. Our goal is to provide every learner with the confidence and skills they need to succeed, and it’s wonderful to know we’ve met your expectations. Wishing you all the best on the road ahead!