Hickorys レビュー 

We booked Hickory’s Smokehouse in Swindon for a double 17th birthday celebration and unfortunately left feeling very let down. We arrived a little early and were asked to wait at the bar until our table was ready. Fifteen minutes after our booked time, I asked for an update. The waiter went to check, only to find that our table had been given to someone else. He told us a manager would come speak to us, which took another ten minutes before we were finally shown to our table—two tables pushed together near the kitchen area.
By the time our drinks were ordered and we were finally able to order food, it was around 9pm—45 minutes after our reservation.
When the food arrived, things finally looked up. Everything was delicious, and for a moment we felt relieved that we’d chosen to celebrate there.
However, while we were eating, we watched a school friend of one of our boys being served a birthday cake while the staff sang “Happy Birthday.” Our two birthday boys braced for their own moment… but it never came. No cake, no song, no acknowledgement at all. Our waitress even clocked out before we’d finished eating, and by 10pm we were all just ready to leave—with two very disappointed birthday boys.
Such a shame, because the food really was good. But the service completely spoiled what should have been a special evening. You only turn 17 once, and our boys will remember how their friend was celebrated while they were overlooked.

Quite disappointed with our visit to hickory’s thornaby! We had good expectations having previously been to the York one and it being amazing. At thornaby the menu was different to York and the food just didn’t taste like the York one what so ever. It took forever for drinks and food to arrive, and when it did it wasn’t hot! Some staff members looked absolutely miserable like they would rather be anywhere else but there! Tables all close together meaning it was not a nice experience. And they don’t do the specials on the menu

Booked last minute for a family of 4, not one of us enjoyed or finished our meals, the steak I ordered was cold and very fatty..
My son who eats everything and anything, left I would say 70% of the carnivor tray.
The Food is quite expensive but if you enjoy it then price doesn't matter.
When paying the bill that was well over £100 I was asked how the food was my daughter wanted me to say okay and leave unfortunately I told the truth it wasn't great and we where all disappointed with all our meals.
We got the price of 4 cokes knocked off the bill has a good will gesture for not been asked during our meal if the food was okay!
I would put my steak on par with weatherspoons steak at triple the price.

We visited Hickorys in Gresty Green, Cheshire last night for my birthday. We were a table of 9. Staff were very attentive and friendly, drinks and food were absolutely fabulous (no complaints at all) and too top it off i received a lovely cream donut with a sparkler as a birthday 🎈 treat.

The only suggestion we all had was the place definitely needs some American style music be played in the background.
The restaurant really caters for the young/teens and young families . Needs a little more of a vibe. Thank you again.

It's over priced, I had the smoke house platter for 1 person, it cost £40 and I can honestly say I've had more food on £20 mixed grills in the past. The food is tasty and the service is really good but not worth the money.

This is our second visit as a family to Hickory's Gamston.

Again we enjoyed the food and service was great! It's not the cheapest place to eat out as a family but as a treat or birthday.

Will definitely be back soon!

We were a party of four went to Hickory’s crystal peaks Sheffield on Christmas Eve the service was very good and the meal was really nice I would definitely go there again you pay for what you get

I ordered the chicken burger, which to be fair tasted good, however tell chef that the cheapo cheese dried up squares spoiled the meal. I expected real cheese as per menu photo.

Visited the Milton Keynes today for the fist time around 2pm was greeted with extremely unfriendly staff, namely a young girl with long brown girl. Will not return you should invest in training your staff. Lady was very unfriendly. First and last time for me

Cardiff. The venue is fine with lots of parking and set up like a true USA diner type environment. In truth, the food wasn’t good. Over cooked, over salty and pretty unhealthy. Probably wouldn’t go back.

myself and my friend dined on the 17th Dec 2025 at Hickorys Wallheath.
Both had the beef brisket and both had sickness and awful stomach cramps on the evening. lt took till the 24th Dec to get any reply. Eventually got a call back from a Phillipa basically didn't want to know and pretty much accused me of lying to get a free meal! Said we should have got samples, even though l had no idea, my friend had been sick as well till the next day as we obviously dont live together. Her customer service was awful and very patronising. very disappointed and won't be spending my money there again

Food excessively overpriced - £19 for a burger! Poor quality,slow service - in a nutshell - Cannot recommend this poor restaurant.

Overpriced, poor quality and sticky utensils, tip already added so you are backed into a corner on that!

we where seated at the food bar served quickly but every time the door opened I was blasted with cold air and the door opened a lot , we complained to a member of staff and the manager . nothing , food was good but expensive we where their an hour and spent £67 didn't leave a tip . why would I when I was cold the whole meal

We arrived at 8.40pm and we're asked if we were eating. We replied,yes. Shown to a table and the waiter said he would return with menus. After an inordinate length of time he did not reappear so went to find him. Apologised and said he forgot. He then followed me back to the table and passed over some menus. Took 5 minutes to pick, went to order and told we couldn't have anything as the kitchen was shut 5 minutes ago. Apparently cleaning was in full swing and nothing at all could be done. Appalling. Incompetent. Dire and useless. What a way to run a business. Website allows you to book at table for 9pm. Wonder how they do that if that's when the kitchen closes. Joke. Don't go.

Give it one for not displaying the cost of food on they website it’s should be against the law.. I wonder why they will not reveal the price any ideas rip of merchants

Stafford Hickory’s—Meal for four on Saturday.David the manager and his young team that served us were very very good . We sat opposite the work /cooking area and watched how professional they were waiting for orders to come out and delivered quickly to tablets .Nothing was too much trouble and the food first class Thank you Lynda and family

Booked hickory smoke house Cardiff for a birthday meal. Family of four. On 23rd November 2025
Wow what an experience. The staff were incredibly attentive. An extra special effort was made for the birthday girl which I have never experienced from any other restaurant before.
The added extras toasting marshmallows, the cinema, the sweet machines with US coins and popcorn really made the evening.
We go to the US many times and have been to multiple steak and rib restaurants and that is the closest we have experienced in the UK.
Well done Hickory and thank you for opening in Cardiff we will definitely be back.

Hickory’s Northampton - fantastic, genuinely fun dining experience, would highly recommend, on the pricey side but well worth it imo

I want to leave a special thank you to Jordan (Manager) at Hickory’s Smokehouse in Cardiff.

He was absolutely amazing. Truly one of the kindest and most genuine managers I’ve ever met. He helped us so well, made us feel welcome, and showed a level of hospitality that you don’t see often anymore. Everything he did — every word, every small action — was warm, sincere, and professional.

People like him make a place feel special.

I honestly appreciate him a lot. He deserves recognition, and the restaurant is very lucky to have someone like him on their team. Please, hang his name with pride — he truly represents Hickory’s at the highest level.

Thank you again, and wishing the whole team all the best.
We will definitely be returning.