Fraudulent company please avoid. Paid for the year subscription and never received the access info to get into it. Customer service won't reply either. I feel I got screwed over and out of pocket now... もっと見る
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レビュアーのコメントを見てみましょう
Scam VPN , not use , they charge money then you can never access your account and cancel subscription. Technical support not responsive at all. The worst VPN service ever. If you want to cancel... もっと見る
Cancelling subscriptions. I wanted to put this out there as I see many have had the same issue with HMA VPN customer service and cancelling. After reading through all my emails, I found that t... もっと見る
HMA a cessé de fonctionner. Après avoir suivi les préconisations d'usage, toujours rien. Le service client sollicité, aux abonnés absents: aucune réponse. Ah si!Combien d'étoiles pour le SAV? Bref, j'... もっと見る
企業情報
さまざまな外部ソースから提供された情報
The Web used to be a wild frontier that transcended geographical and political boundaries, and gave people anonymity and freedom. Anyone could go online to share ideas and access anything from anywhere. Now, the Web has become dangerously fragmented along country lines. Everything people do online is tracked, packaged, and sold, or used to control what they can see and do — with consequences that are becoming all too clear every day. HMA brings back online privacy so people can once again experience freedom on the Web. We’ve been around for a long time: We were one of the founders of this whole consumer VPN game. We make sure people can access what they want, from wherever they are, and stay private doing so.
連絡先
London, Belgrade, Prague, チェコ共和国
- info@hidemyass.com
- www.hidemyass.com
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Es gibt keinen Kundenservice!!!
Um serviço horrível
Um serviço horrível, conexão lenta em todos os servidores. Um atendimento péssimo (não me cancelaram o pagamento automático, mesmo eu enviando duas mensagens ao suporte). O que me vez remover outros métodos de pagamento, e deixar só o Google play, porque só assim, o serviço será cancelado. Eles não cancelam quando o cliente pede, é pior que a máfia! A partir do momento que experimentas o serviço dele (comprei uma chave de 30 dias, no site kinguin) e eles começaram a cobrar automaticamente.
No IP working in African countries
people looking for IPs in africa dont even try this HMA its a scam the servers shows in GB or CZ. Unbelievable they have like 50 african IP location thats the only reson I signed up and when you try to connect it gives you Gb or CZ. Trust me run away from this
HMA: doesn't work at all!!
Do not subscribe to this VPN service, it simply doesn't work. And there is no way to get assistance. It is just a scam.
Promised refund if not satisfied
Promised refund if not satisfied - Still haven't received any money when the refund was promised a month ago
Unstable VPN, Fake Commitments
They commitment for best streaming but it's joke. No streaming works on it. When you connected to it and try to login Netflix and other streaming platforms. It never connect. Ip shuffling is only for little privacy. Because it only support openvpn which us blocked in many countries
Horrible customer service, software not running on Mac
Been trying to install for 3 months on my Mac. The support sends me a reply after making me wait two weeks. I do what they say, delete files in Library redownload and still I get the message HMA already installed.
I asked for a refund as I haven't been able to use if for 3 months and they said no. I feel stuck!
Too Many Virtual Servers – Misleading Locations
Paid customer – disappointed. Many servers turn out to be virtual (India shows as UK, Saudi Arabia as Czechia), and my support ticket has gone unanswered for over a week. I just want a clear answer about server types and when (or if) you’ll provide more real-location servers. Hoping for a reply here since direct support was unresponsive.
ARNAQUE
Politique satisfait ou remboursé mensongere .
Service qui ne fonctionne pas et aucun service client.
Aucune reponse a mes emails depuis 1 mois .
keep chargin my account even cancel membership
why you chargy my account auto ? i cancel my membership last month. i need my full refund,... don't scam people with their credicard data. when i go to chat, they say i am bot and not allow me to send message.. very bullshit vpn
Wrong country connection, no response fm Cus Svc.
Connects to wrong country and customer service does not respond.
Selection Malaysia connects you to an IP in Slovakia🤷
Error noticed in February, reported several times with no response. Eventually received response (after posting bad reviews either them and on Apple Store). After 6 weeks they apologised for not responding but still did not address the complaint. Repeated complaints resulted in an answer several days later blaming third party vendors for not updating their systems (I just need to wait for them to fix it..,,).
More complaints answered with the same story but added that it actually does not matter as outside systems would see me as being on a Malaysian IP. Total BS and what an insult to say my problem does not matter!!!
I will not be renewing this subscription!!
Slow to respond but resolved the issue eventually
UPDATE: After 6 weeks of trying, they eventually replied to one of my messages and issued me a full refund for the extra account.
I signed up for a 7 day free trial. At the end of the trial it automatically charged me for TWO one year subscriptions at over £59.88 each- it created two account numbers.
I have contacted them multiple times, both by email and through the contact form.
They have sent automatic acknowledgement emails to say they will get back to me soon, and even had the nerve to send a survey for my support experience... But no actual response, never mind a refund, for over 5 weeks now.
The VPN works well and you can get it to switch IP adress automatically, which is a good feature. Some of the ip addresses seem to be blacklisted and are blocked by some sites though. Overall it works well, though.
Scam
Scam! They are charging 71.88 EUR even though the subscription has been cancelled many months ago!
hola compré la licencia para 1 año y no…
hola compré la licencia para 1 año y no recibo el correo para confirmar y recibir mi key para poder usar el VPN y no hay manera estoy sin el dinero ni la cuenta mi cuenta hma es
no me llegan el correo ni spam tampoco
Aucune réponse du SAV ne rembourse pas
Aucune réponse du SAV. Ne rembourse pas malgré le satisfait ou remboursé. Une entreprise de voleur. À fuir.
Perchè rispondete solo alle recensioni positive?
Perchè rispondete solo alle recensioni positive?
Supporto inesistente, ho ancora due anni di abbonamento ma l'applicazione non funziona più su MAC Sequoia.
Hide my ass robbers?
I have subscribe five years ago and they take me 79 euros with m'y PayPal account while i have release my subscribe after the first year of subscription.
Till now after one week of conplain i have no answer.
No devuelven el dinero
No devuelven el dinero
Estos los probé hace muchos años y eran buenos, ahora creo que los compró otra empresa y a mi sus vpn no me sirven, hace más de 15 dias dijeron que me devolverían el dinero... nada , más de 107 euros. Si no nos dejáis probar el producto, avisar, no pongan 30 días de garantía de reembolso y no lo cumplen.
L' assistenza pari zero assoluto.
L' assistenza pari zero assoluto.
Mandate 2 email chiedendo informazioni, mai ricevuta mezza risposta.
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