Highly recommend HMV for Brilliant and knowledgeable sales tech. They recommended and sorted my new music system which I am thoroughly enjoying. Just want to say a big thanks👏👏
企業が回答しました
所在地
所在地を変更41 Queen Street, CF10 2AS Cardiff, GB
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Always get fantastic service in the Cardiff store, spoken many times with the same man, think his name is Keiron, the go to person for 4k bluray as staff say. Always recognise me when in and that g... もっと見る
企業が回答しました
I use HMV for any DVD I may need as they always provide and excellent service . Their products always come well packaged and delivery is always on time. Thank you and I would definitely recommend.
企業が回答しました
Firstly when I entered the Cardiff store and asked an assistant for help she was not interested at all and sent me away. So I headed upstairs where the staff were so helpful and knew their stuff. I... もっと見る
企業が回答しました
企業情報
hmv (UK) - Cardiff について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
41 Queen Street, CF10 2AS, Cardiff, 英国
4.6
優良
419件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Totally recommend buying from HMV
Sold out item initially when purchased with the promise of posting out as soon as stock arrived. Not too long to wait. Very happy with overall process.
Daughter over the moon with Gorillaz collectors CD. Really cool edition.
2026年4月21日
hmv (UK) - Cardiff からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Why I love HMV So much
I love HMV So much. I see loads of Target exclucive Vinyl and CD from America, and I feel so bummed as I love collecting. But I soon learnt about H.M.V (His Master's Voice) a basic UK equivelent of the US Target and is probably actually more better too. I have done shopping in H.M.V multiple times, in December 2025 when I bought the 'K-pop demon hunters' H.M.V exclucive box set, then in January when I bought not one, not two but 3 CD's. Olivia Dean 'The Art Of Loving' Dua Lipa 'Radical Optimism' and Myles Smith 'A Minute...' But my experiance buying the new Bruno Mars album 'The Romantic' on H.M.V exclucive white vinyl was amazing, I had pre-ordered it the weekend before Easter Holidays and it arrived when me and my family were away in London, luckily my uncle came and collected it before it got stolen (That would've been bad!) now I enjoy listening to it very much. I highly reccomend H.M.V to the next person starting a collection.
2026年4月11日
hmv (UK) - Cardiff からの回答
Hi Tal
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good and professional
2026年3月31日
hmv (UK) - Cardiff からの回答
Hi Dean,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Seamless transition from ordering to…
Seamless transition from ordering to collection of item.
Emails sent when item was despatched to when it was received in store.
Customer service was excellent.
2026年3月24日
hmv (UK) - Cardiff からの回答
Hi Dawn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Album never arrived
I pre-ordered an album the night it was available. A week later I am still yet to receive my vinyl since it was delivered to the wrong house in a completely different area. DPD did an extremely poor job at delivering my album.
2026年3月27日
hmv (UK) - Cardiff からの回答
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we are assisting with this.
hmv (UK) - Cardiff からの回答
Hi Janet
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
easy to place order and quick delivery
2026年3月25日
hmv (UK) - Cardiff からの回答
Hi Linda,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good prices and very fast delivery
2026年3月23日
hmv (UK) - Cardiff からの回答
Hi Janet
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Cardiff からの回答
Hi Carl
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
when i checked availability at the…
when i checked availability at the Cardiff store it showed the item i wanted in stock. i assumed that by click and collect i would be able to pick up the item when i arrived at the store because it showed in stock this is how all the other retailers i have used operate click and collect. However this is not the case with you. This meant that i had to make another trip to Cardiff just to pick up this dvd. When i got home and unpacked the dvd although the plastic film covering was intact when i removed it i found the case was damaged and number of pieces of plastic had broken off the case. I live too far away from Cardiff to make returning it to the store. I will not be using you again
2026年3月20日
hmv (UK) - Cardiff からの回答
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
The staff were helpful and friendly…
The staff were helpful and friendly from the start to finish, explained what would happen with my order which it did. Very pleased.
2026年3月4日
hmv (UK) - Cardiff からの回答
Hi Mrs
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Cardiff store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
hmv (UK) - Cardiff からの回答
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
First class service
Ease of ordering via the website for collecting at my local HMV, seamless experience. Staff extremely helpful and friendly. Many thanks
2025年11月9日
hmv (UK) - Cardiff からの回答
Hi Mr
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Cardiff からの回答
Hi Ian,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All items ordered arrived in a timely…
All items ordered arrived in a timely manner and are of great quality
2026年2月24日
hmv (UK) - Cardiff からの回答
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Cardiff からの回答
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic store lovely helpful staff
Fantastic store lovely helpful staff! Plenty of choice in film and vinyl good prices as well
2026年2月27日
自発的なレビュー
hmv (UK) - Cardiff からの回答
Hi Sam
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Cardiff store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Record Buyer
Very helpful staff, ordered record promptly in store. Email sent when ready to collect. Wanted CD for a long time.
2026年2月27日
hmv (UK) - Cardiff からの回答
Hi Sally
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was nice and the badge looks exactly…
It was nice and the badge looks exactly like it did in the picture
2026年3月1日
hmv (UK) - Cardiff からの回答
Hi Annalise,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I picked up my vinyl grom Cardiff and…
I picked up my vinyl grom Cardiff and the male store assistant was very rude. He asked if I wanted a carrier, to which I replied no, they’re too expensive. He then said they’re the same price everywhere and called me an a’hole…
I won’t be shopping there again!
2026年2月14日
hmv (UK) - Cardiff からの回答
Hello janine
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
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