Recently purchased Project Hail Mary 4k from HMV in Colchester. Got home but on closer inspection the packaging was damaged. Took it back to the store and instantly replaced. Would like to thank Ellio... もっと見る
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所在地
所在地を変更7 Culver Square Shopping Centre, CO1 1WF Colchester, GB
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1 item of my multi buy on-line order was out of stock awaiting new stock. However when i picked up other part of the order in store , missing item was in stock. There is no system for releasing stock... もっと見る
企業が回答しました
I always enjoy going into HMV in Colchester because the staff are so friendly, informative, knowledgeable and extremely helpful. I'm on first name terms with Elliott which makes shopping more pleasure... もっと見る
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Ordered a huge book (Iron Maiden - Infinite Dreams) from the HMV in Colchester to be delivered to me on the west coast of Scotland. Delivery was very speedy and the book arrived in perfect condition.... もっと見る
企業が回答しました
企業情報
hmv (UK) - Colchester について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
7 Culver Square Shopping Centre, CO1 1WF, Colchester, 英国
4.8
優良
261件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They are nice and kind and they will…
They are nice and kind and they will help you if you need help
2024年7月26日
hmv (UK) - Colchester からの回答
Hi Amy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I spent £55 on cd’s and asked for a bag…
I spent £55 on cd’s and asked for a bag and was told the cheapest was £4 what a rip off , staff was blank made me feel that I was an inconvenience buying cd’s in there store ( I’m paying there wages ) will never shop there again colchester branch
2024年7月19日
自発的なレビュー
hmv (UK) - Colchester からの回答
Hi
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Just what I wanted
2024年7月6日
hmv (UK) - Colchester からの回答
Hi Norman
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Colchester からの回答
Hi Garry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Colchester からの回答
Hi Dawn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent entertainment store
Regularly use HMV to fulfill my entertainment requirements.
The site is easy to use and navigate,
the purchases always arrive within timeframe stated. Communication is good and progress of orders is confirmed via email. Click and collect available when home delivery not convenient.
2024年6月2日
hmv (UK) - Colchester からの回答
Hi kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fans like the sets! Make sure they are available on preorder please
Convenient pick up knowing that I don’t have to be home! One star dropped because the order was split into 2 boxes (2 versions of the same album) and only 1 arrived on the day. Was already disappointed that version A sold out almost immediately, so the set became unavailable) I had to visit town 2 days later and the second parcel arrived in between, luckily and the version was in stock at the store!
2024年5月24日
hmv (UK) - Colchester からの回答
Hi Deborah
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time.
Have a great day!
Alas the experience wasn't as it should
23/5/24
Alas the experience wasn't as it should, again the store was playing the music too loud you can barely hear each other speak & last complaint ignored. I like listening to loud metal music, but there's a time & place & retail store is not the place! Play music but at a level where you can speak to each other easily, not everyone has perfect hearing. Also I was never asked for ID to prove who I am when collecting the order despite email saying it was required & when I open the package after collecting it I found the DVD case was broken. Think I'll stick to mail order or visit Chelmsford store.
25/5/24
And their reply really doesn't give me much hope of resolution when they failed to read the review correctly! The review was for the Colchester store NOT Chelmsford! 🤦🏻♀️
2024年5月23日
hmv (UK) - Colchester からの回答
Hello Wolf,
We are sorry to learn of your disappointment at your recent experience in our Chelmsford store.
The issue that you have described is certainly not in keeping with our high standards of customer care and we would like to assure you that your feedback has been discussed with the Store Manager in question to ensure that every element of the service we offer is addressed with the appropriate courtesy.
We pride ourselves on the service in our stores and we rely heavily on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your experience.
Colchester staff is always top
Colchester staff is always top! Very attentive and helpful every time!
2024年5月22日
hmv (UK) - Colchester からの回答
Hi Antonio
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service.
The member of staff saw that I was looking around and needed help. Asked if I need help and then was really friendly and great giving me options for what I could do. Great customer service.
2024年4月23日
hmv (UK) - Colchester からの回答
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Elliot and will
Really helpful
Found exactly the record I was looking for and got me a deal for recording cleaning kit
2024年5月3日
hmv (UK) - Colchester からの回答
Hi Liya
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great staff
2024年4月23日
hmv (UK) - Colchester からの回答
Hello Alan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great and friendly staff
2024年4月19日
hmv (UK) - Colchester からの回答
Hi Fiona
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Colchester からの回答
Hi Daisy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service!
2024年4月6日
hmv (UK) - Colchester からの回答
Hi Phoebe
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were friendly ,helpful and…
Staff were friendly ,helpful and interested.Packages arrived on time and this was well communicated.
2024年3月24日
hmv (UK) - Colchester からの回答
Hello Michelle
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Delivery was very long.
No information on delivery time, I expected at least 5-8 business days but it took much longer. I was disappointed on the amount of communication regarding delivery.
2024年3月14日
hmv (UK) - Colchester からの回答
Hi Mia,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
The right box but the wrong blu ray…
The right box but the wrong blu ray inside. As I ordered online, online recourse to report an issue would have been helpful rather than take time to visit a local store. That said, staff instore were very helpful…you get an extra star for that.
2024年2月29日
hmv (UK) - Colchester からの回答
Hello Michael,
Thank you for leaving us a review. Feedback of any kind is very important to us so we do appreciate you letting us know of this error. Please be assured that this is a rare occurrence that will be investigated as a matter of priority, but we are pleased to see that this has since been resolved.
Love the film The Crow and this film…
Love the film The Crow and this film deserves a 4K steelbook.
2024年3月1日
hmv (UK) - Colchester からの回答
Hello Linda
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
hmv (UK) - Colchester からの回答
Hi Donna
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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