Hocho-Knife レビュー

•

2.0

日用品店

レビューを書くウェブサイトにアクセス

レビューを書く

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

Stay away from this webstore. I place an order. 3 days later they offer some different options. I got a knife few days later. Trying to cut a vegetable and surprise- blade starts to loose a meta... もっと見る

企業が回答しました

Purchased set of seto Damascus steel with hammered finish for what seemed like a healthy sum (over 500). One knife in set arrived with only a single blade side having the hammered finish. Was less... もっと見る

企業が回答しました

Ordered a "69 layer" yaxell - chef petty knife that is "handmade in japan". With labeling all over the packaging touting its japanese origin. What I received is a cheap, stamped, chinese knockoff, wit... もっと見る

企業が回答しました

I ordered two Sakai Takayuki 33-Layer VG10 Damascus Hammered knives. I have used this brand of knife in the past and love it. After having seen so many bad reviews of Hocho Knife, I was concerned that... もっと見る

企業情報

日用品店

当該企業による記述

Online store of made-in-Japan kitchen knives, shipping from Japan Worldwide directly. Thousands Selection of Genuine Japanese Kitchen Knives with Excellent Design and Unparalleled Tradition. Highly recommended for GIFT of Anniversary as well as for Your Your Best Professional Cooking Experience.

連絡先

2-9-1 Motomachi-dori, Chuo-ku, 650-0022, Kobe, 日本
hocho-knife@import.jpn.com
www.hocho-knife.com

2.0

期待以下

83件のレビュー

5つ星

4つ星

3つ星

2つ星

1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100％に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

この企業を閲覧した人は、以下の企業も閲覧しています。

Okuracookware

okuracookware.com

3.6

(733)

Avasreview

avasreview.com

1.6

(20)

Emulait

emulait.com

3.2

(71)

Mosswish

www.mosswish.com

1.9

(13)

PureGym UK

www.puregym.com

3.9

(7万)

Solverafashion

solverafashion.com

2.8

(20)

Pdftrendlabapp

pdftrendlabapp.com

2.6

(8)

KP Law

www.kpl.co.uk

3.6

(333)

2.0

すべてのレビュー

(83)

過去12か月のレビュー数: 6件

レビューを書く

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

2023年8月5日

I got Yu Kurosaki as my first knife of…

I got Yu Kurosaki as my first knife of the collection and ive been so satisfied so far. Hocho is highly recommend.

2023年8月2日

自発的なレビュー

Hocho-Knife からの回答

2023年8月8日

Dear Customer,

Thank you for sharing good news!
We are so much pleased to know that you like the knife.

You are always welcome to our store, and we are looking forward to your visit again in the future.

We would like to introduce the promotion in the following URL.
https://www.hocho-knife.com/promotion/
You are our loyal customer now and several privileges are applied for you.

If you have any questions and requests, please feel free to contact us.

Thank you again and best regards,
Hocho Knife Sales Team

2023年8月8日に更新

Avoid. Rip-off warning.

Avoid using this company especially if you are importing the product. My Knife cost around $120 and was lost by Fedex here in the UK. Hocho knife would not issue a replacement knife, refunded me a measly $60 stating that the knife was only covered for that amount. So as a previous customer, I have no knife and am $60 out of pocket. Hocho knife do not see anything wrong with that situation. Don't trust that your product will arrive, just buy from a more trusted supplier.
Having read Hocho's reply, I rest my case. Check out other trustpilot reviews, Steer clear of Hocho.

2023年7月14日

自発的なレビュー

Hocho-Knife からの回答

2023年8月8日

Dear Cusromer,

First of all, thank you very much for taking the time to write the review.

It is very regretted that your parcel has been lost during delivery.
Even though we have contacted FedEx several times to find your parcel but it's unfortunately lost. We feel sorry that we can not make your order delivered.

We are offering several shipping methods so that our customers may choose depends on the situation (delivery speed, budget for shipping, and the insurance during delivery).
https://www.hocho-knife.com/payment-shipping/

As you may see, the insurance coverage for Economy shipping (free shipping is basically applicable for Economy) and Standard Shipping is limited to USD60.00.
*In your case, FedEx coverage is below USD60.00, but we would compensate for the balance.

This limitation is set as the agreement between the shipping service, so if you would like the full insurance coverage, we would recommend to choose FedEx or Expedited Shipping.

Sorry for your inconvenience but appreciate your understanding.

Best regards,
Hocho Knife Support Team

2023年7月17日

Perfect store and knives!

I purchased four Iseya I-Series 33-layer knives, and I'm extremely happy!

The delivery was very fast; it took only a few days to reach London from Japan. I was impressed by the packaging: each knife blade was wrapped in a cover, the tips were covered with plastic caps, and the entire metal parts were protected by an additional layer of paper. Every knife box was placed in bubble wrap, and the empty space inside the larger box was filled with air pillows.

The knives themselves are perfect! I can't find words to describe how amazing they are. I often cook at home, and every time I use these knives to cut something, I smile like a happy child. It's like I've gone from driving an old car with a manual gearbox to a Tesla.

Thank you so much for the excellent service and the outstanding knives.

2023年7月10日

自発的なレビュー

Hocho-Knife からの回答

2023年8月8日

Dear Customer,

Thank you for your purchase at our store and posting a review.
But we are very glad to hear that you received the parcel safely and hope you'll enjoy the knife.

You are always welcome to our store, and we are looking forward to your visit again in the future.

We would like to introduce the promotion in the following URL.
https://www.hocho-knife.com/promotion/
You are our loyal customer now and several privileges are applied for you.

If you have any questions and requests, please feel free to contact us.

Thank you again and best regards,
Hocho Knife Sales Team

2023年7月14日

You pay good money even for non-perfect items

My order started immediately with problems related to one of the items not available. I picked another one and proceeded.
Upon receiving the parcel (5 knives and set of grinding stones), one of the knives (Shigeki Tanaka Aogami No.2 Damascus EB Japanese Chef's Gyuto Knife 210mm with Ebony Handle) had some clear and evident defective marks / smudges. I sent all the pictures that they required, including entire packaging (which I must admit was perfect) and I was replied "Scratches and dents from forging are not any subject of claim, so please do not buy if you are concerned about them. Because in order to enjoy the traditional techniques from ancient times, the scratches and dents from forging are left as they are. Enjoy the rustic, wild, traditional style as it is."
I could have proceeded with return, but all the costs (don't forget customs) would have been at my charge and I could have faced their penalty terms (which I suggest to read and understand well). All I can say is that I was lucky that 4 out of 5 knives were perfect. My review is simply to warn, once again, to read well their terms and go ahead only if you accept to pay in full even for items which are clearly not perfect.

2023年7月14日

自発的なレビュー

Hocho-Knife からの回答

2023年8月8日

Dear Cusromer,

First of all, thank you very much for taking the time to write the review.
We are very sorry for your uncomfortable feeling about our service.

As long as checking the photo you provided, it was not recognized as a defective, but the characteristic point of hand-made craft knife.
However, we shall accept the return or replacement if the purchased item cannot be satisfied. (Of course, if the item is defective, no cancellation fee occurred and we shall cover the return shipping cost.)
*Please understand that the return or replacement cannot be accepted if it's used or or more than 7days after of the delivery as stated in the shipping policy.

Please check the return policy of our store.
https://www.hocho-knife.com/payment-shipping/

We would make effort to provide the best price, otherwise offer the best service quality to fulfill the price difference between other shops.

We are always welcome to receive any kind of comments or message to improve our service quality, but your kind understanding of the on-line shop process is highly appreciated.

Best regards,
Hocho Knife Support Team

2023年6月19日

Do not place an order on this website

Do not place an order on this website, the order was not shipped, and no email information was received, it is a scam website. There is no after-sales service. I emailed and got no reply. Your order number is 103934

2023年6月15日

自発的なレビュー

Hocho-Knife からの回答

2023年7月12日

Dear Customer,

Thank you for your kind review and update.
We have checked the status of your order (#103934) and confirmed the payment is still pending.
As soon as we confirm the payment, we shall ship out your order.

You may contact Paypal to ask the reason why the payment is not processed.

Thank you again and best regards,
Hocho Knife Sales Team

2023年5月19日

Carefully packed for shippment good…

Carefully packed for shippment good taken care of before sending my knife in its original box .fast shippment also very very much recommended the place to be to buy your knifes .

2023年5月19日

自発的なレビュー

Hocho-Knife からの回答

2023年7月12日

Dear Customer,

Thank you very much for taking the time to write the review.

We are very glad to hear that you received the parcel safely and hope you'll enjoy the knife.
You are always welcome to our store, and we are looking forward to your visit again in the future.

If you have any questions and requests, please feel free to contact us.

Thank you again and best regards,
Hocho Knife Sales Team

2023年4月29日

ABSOLUTELY PERFECT!

This was a present for our son and he was so happy with the knife. Superb design, very very sharp and simply beautiful!! The delivery was extra super fast from Japan to Salt Lake City and very well packaged. Thanks a million, great work from Hocho! We will certainly buy other knifes in the future!

2023年4月26日

自発的なレビュー

Hocho-Knife からの回答

2023年7月12日

Dear Customer,

Thank you for sharing good news!
We are so much pleased to know that your son likes the knife.

You are always welcome to our store, and we are looking forward to your visit again in the future.

If you have any questions and requests, please feel free to contact us.

Thank you again and best regards,
Hocho Knife Sales Team

2023年4月13日

Purchased a 165mm left handed deba…

Purchased a 165mm left handed deba knife from them. Upon receiving the knife it was found to be warped. This warp makes the knife unusable as you can never sharpen or maintain it correctly. All single bevel knives must have a perfectly flat back to sharpen the blade. The warp prevents this. They not only refuse to do anything about it, but state that's how the knife should be. They also use the excuse that because I washed the packing oil off (prevents blade from rusting) the knife is considered used. Knife was never used, hasn't cut anything. How do you inspect a blade covered in oil? Customer service seems to be doing everything possible to keep from fixing the issue. I would not recommend buying from here. At this point the knife is a several hundred dollar paperweight.

2023年4月13日

自発的なレビュー

Hocho-Knife からの回答

2023年4月19日

Thank you for your time to post review.
We have checked the photo you send us shows and confirmed it is in a normal condition of the knife (please understand that any knives made of certain steel may have some warping after cooled but can be maintained by proper sharpening).
As informed by e-mail, we would accept returns if you are not satisfied with the product.

As stated in the terms and conditions, the used knife cannot be returned, and we are asking all customers to check the condition before use by a message card which is included in the parcel.
We are afraid that the knife is recognized as “used” if it’s washed or sharpened even if it’s not used for cooking.

Appreciate checking the return policy.
https://www.hocho-knife.com/payment-shipping/

Thank you for your kind understanding.

Best regards,
Hocho Knife Support Team

2023年2月28日に更新

SAKAI TAKAYUKI KASUMITOGI (WHITE STEEL) FUGUHIKI(SASHIMI) 240MM

Knife is razor sharp and so far easy to use. Too early to say how well it keeps its edge but so far excellent. Good service from Hocho Knife.

2023年2月2日

自発的なレビュー

2023年2月2日

Horrible experience

Horrible experience. beware. Hocho knife has a very distorted understanding of customer service. I placed an order for 2 knives and they contacted me 2 days later to tell me one of them was not in stock...no problem there. However, when I tried to get a refund they had the audacity to charge me a 20% cancellation fee ?! even when the mistake was clearly on their end (showing a knife in stock when it wasn't). I have to do a chargeback now. Do not bother with them.

2023年2月1日

自発的なレビュー

Hocho-Knife からの回答

2023年4月19日

Dear Cusromer,

First of all, thank you very much for taking the time to write the review.
We are sorry for your inconvenience due to the stock status was not properly updated in our site.
Of course, we don’t ask for the cancellation fee for out of stock items.
However, we would charge a cancellation fee in the case of cancellation of items that are in stock.
Please understand that the cancellation fee has set to cover the handling fee of our service center, system maintenance, warehouse, and domestic transportation.

We would appreciate the terms and conditions before you would place an order.
https://www.hocho-knife.com/payment-shipping/

We are always welcome to receive any kind of comments or message to improve our service quality, but your kind understanding of the on-line shop process is highly appreciated.

Best regards,
Hocho Knife Support Team

2023年1月12日

Terrible customer service!!

Fast shipping. Got 7 knives as a set, but one knife had about 7 deep 4mm scratches on the center of the blade, on one side. They offered me $5 on a $100 knife. Even when I offered to pay shipping to replace it, they said “that’s a normal part of the hand making process (to be all scratched up)”, and still offered $5. I told them to keep the $5! If you receive anything damaged, you are obviously on your own unless you want to fly to Japan and confront them in person. DO NOT BUY ANYTHING FROM THESE PEOPLE!! They don’t stand by their products and there is no quality control.

2023年1月10日

自発的なレビュー

Hocho-Knife からの回答

2023年1月17日

First of all, thank you very much for taking the time to write the review.
We have checked the photo you have sent to us, but it was recognized as a normal condition (not in a defect level). However, we understand your unsatisfactory feeling and offered a small amount of refund.

According to our policy, if the item is not used (and package is not broken) we would accept the return or replacement. (Of course, if the item is defective, no cancellation fee occurs and we shall cover the return shipping cost.)
*Please understand that the used item cannot be accepted to return.

Please check the return policy of our store.
https://www.hocho-knife.com/payment-shipping/

We may instruct how to maintain, including how to adjust a small defect, how to sharpen, how to remove the rust the knife as we are hoping the knife will be used for the long term.

Thank you for your kind understanding.

Best regards,
Hocho Knife Sales Team

2023年1月7日

Hey so I felt like I should write a solid review for this company based off some of the concerning reviews from others. While I can’t attest to what they experienced I can say my experience was great and that those other reviews shouldn’t deter you. So I’d been looking for a great starter carbon steel knife and the subreddit r/chefknives really helped me out. They recommended the Fujiwara Kanefusa gyuto. This is a SK-4 steel knife and so far seems amazing. But the other sights I was directed to cost so much more than Hocho knife’s. So I checked for reviews and got worried but said screw it. So I was very pleasantly surprised when I got the knife in like 2-3 days paying for the highest FedEx shipping which wasn’t much more than the regular shipping.

Also I’m not sure if they do this all the time but I noticed at the top of the sight there is a “sale” code which they just seemed to change and extend the date once the time frame elapsed. But still got me couple bucks off the already lower price than competitors. They also shipped a coupon code for 10 bucks off my next order with the knife. Not sure if they do this all the time or not but hey nice. I would share the code because it seems quite generic but I don’t want it to actually be a one time redeemable code and screw myself. Because I definitely will be ordering from them again!

2022年10月7日

自発的なレビュー

2022年10月2日

Mostly writing this review as I saw…

Mostly writing this review as I saw people mentioning they received fake knives and I was worried the whole time waiting for my shipment.
Totally not the case, I haven’t received a fake, but a quality Japanese knife.

2022年9月28日

自発的なレビュー

Hocho-Knife からの回答

2022年10月14日

Dear Customer,

First of all, thank you very much for taking your precious time to write the review.
We are very glad to hear that you like the purchased item and really appreciate you mentioned the good quality of Japanese knife.

You are always welcome to our store again.
If you have any questions and requests, please feel free to contact us.

Best regards,
Hocho Knife Sales Team

2022年9月7日に更新

Worst buying experience, 0 customer service

Worst buying experience I’ve ever had.

I actually got a Santuko knife from my wife for a birthday gift. Really nice knife; I just never reach for a 7” Santuko and would prefer the 8.3” Gyuto. So after inspecting the package (there was nothing regarding its return policy), I reach out to exchange the knife for a Gyuto 1.5 weeks after I received the gift (apparently 6 days after it was received), and they curtly apologize for not being able to accept an exchange. Once again, this was 2.5 weeks after receiving the knife, never using it and merely wanting to exchange it for a knife of a similar value. I even offered to pay all of the shipping and they refused to do anything and instead offered me a $10 coupon if I spent more than $200 on my next purchase. Like what is the difference to them? If you are buying a $200 knife, you probably are discerning about the knives you own. Dealing with them has been nothing but awful.

Also note this is the first time I’ve ever posted a negative review. EVER!

Reply to Hocho-Knife, 8/29
If you would consider reviewing your policy, please contact me. It is order #89355. Once again, it is just an exchange.

9/7 Hocho-Knife
I still have not heard from customer service or anyone at Hocho-Knife. Please contact me via the order number above.

2022年8月10日

自発的なレビュー

Hocho-Knife からの回答

2022年8月23日

Dear Cusromer,

First of all, we regret to hear that you couldn’t receive sufficient support by our customer support.
Also, we are sorry that you are not satisfied with our product.

We would appreciate that you may check our terms and conditions in the below page.
https://www.hocho-knife.com/payment-shipping/
=== Return Policy ===
- Should a problem arise please contact us within 7 days after receiving the item. Please provide proof of the difference or defective by clear photos.

We believe "7 days after delivery" is a standard period for return or replacement, but respecting your comments, we would consider revising our terms and conditions.

Best regards,
Hocho Knife Sales Team

2022年8月5日

Do not buy from this store!!

Do not buy from this store!!! They sell defective knives. I received a knife with a rust spot and ragged edges. Due to their advertisement and 100% guarantee, I sent them an email, which they replied saying that the rust spot was due to the manufacturing process and that for the price I paid, the quality may not be the best, which it’s not said anywhere. This is FALSE ADVERTISEMENT! Their solution was to give me $10 as store credit, instead of resolving my problem. Why would I want to buy another defective knife? They should have a quality control department and better customer service because if they continue doing business like this, they’ll keep losing valued customers. The customer should never be responsible for a defective product.

2022年8月5日

自発的なレビュー

Hocho-Knife からの回答

2022年8月10日

Dear Cusromer,

First of all, thank you very much for taking the time to write the review.
We are very sorry for your uncomfortable feeling about our service.
We shall accept the return or replacement if the purchased item has the problem or can not be satisfied. (Of course, if the item is defective, no cancellation fee occurres and we shall cover the return shipping cost.)
*Please understand that the return or replacement can not be accepted if it's used or or more than 7days after of the delivery as stated in the shipping policy.
Please check the return policy of our store.
https://www.hocho-knife.com/payment-shipping/

We would make effort to provide the best price, otherwise offer the best service quality to fulfill the price difference between other shops.

We are always welcome to receive any kind of comments or message to improve our service quality, but your kind understanding of the on-line shop process is highly appreciated.

Best regards,
Hocho Knife Support Team

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュープロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは当社のガイドラインに反します。

詳細情報