hodders Estate Agents レビュー 87

TrustScore 5段階評価の4.5

4.7

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5つ星のうち5の評価

We were really happy with our experience with Hodders. As we both work for an estate agent ourselves, we had high expectations—but we were genuinely impressed and pleased. Communication was always hon... もっと見る

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5つ星のうち5の評価

Nicola was always available by phone to handle any queries that arose during the whole process. No hiding behind emails! This made the whole process a lot less stressful for us, and was a major help... もっと見る

企業が回答しました

5つ星のうち5の評価

You really can not fault Hodders from start to finish. As estate agents they've been nothing but helpful and reassuring during what can be, a really stressful time! We couldn't recommend them enough.... もっと見る

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5つ星のうち5の評価

We’re a month in from moving from Addlestone after 22 years and have finally come up for air to write a review for Hodders. Our process was very painful as we had three collapsed chains over a 19 mont... もっと見る

企業が回答しました

企業情報

  1. 不動産業者
  2. アパート賃貸業
  3. オークション ハウス
  4. 財産鑑定士
  5. 不動産業
  6. 不動産競売人

当該企業による記述

MOVING THE COMMUNITY FOR OVER 65 YEARS & WE’RE JUST GETTING STARTED... We understand that each and every property move is different, so we take a personalised approach. And we've been around for over 65 years now, which means we've learned exactly what clients want and expect from an agent. Whether you've buying, selling, renting, or letting, we strive to get the best outcome for every single customer. We know moving can be stressful, so we do all we can to remove the pain points, proving practical, honest support and friendly service. Being independent enables us to offer a personalised experience, in which we genuinely understand and listen to your needs. We're invested in using the best available technology too, so whatever your situation, we've got the tools to make things happen. Community is at the heart of everything, so we also support local businesses, schools, and charities. It's all part of our vision to do things differently. This forward-thinking approach is what sets hodders apart, resulting in the kind of committed, hand-on service we believe you deserve. That’s why working with hodders feels different.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

87件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち5の評価

Karen H and Nicola E

Karen and Nicola both went above and beyond to help chase up solicitors, brokers etc to aid in completion. They were always available when needed and gave some great advice. Thank you Hodders, will definitely recommend!

2024年8月21日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

Thanks for sharing your experience Nicole. It's always good to receive feedback, which helps us review our working practices and client liaison, striving hard to meet expectations. Each and every client has different needs, which we're pleased to see were met with your approval. We pride ourselves on a tailored service, and welcome your endorsement and recommendation. Thank you. And all good wishes in your new home.

5つ星のうち5の評価

Competent and helpful

Hodders were competent and helpful from the beginning, responded quickly to what I asked, and were great at progressing the sale when required.

2024年8月20日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

Thanks Susan for sharing your experience. Your words underline why we pride ourselves on working with people, not property. It's people who buy, rent or let homes and the people we work with. From owners and tenants to landlords and developers, as well as conveyancers, it's those relationships we have that set us apart. Wishing you all the best in your new home.

5つ星のうち5の評価

Hodders: More Than Real Estate, Building Trust

I purchased my home through Hodders in 2021 and had a positive experience. When I needed to let my property for rent recently due to a relocation, I naturally returned to Hodders. I picked up a business card to follow up after my trip.

Unfortunately, I lost my wallet while traveling abroad. Incredibly, the finder noticed the Hodders business card inside and contacted Addlestone branch. They promptly called me to inform me of the lost wallet and assist with its return. Thanks to their quick action, I was able to recover my wallet.

I am truly grateful for the honesty of the person who found my wallet and the helpfulness of Hodders Addlestone team. It’s reassuring to know there are such kind and diligent people out there!

2024年8月8日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

It really was our pleasure getting you reunited with your lost wallet. The team pride themselves on customer service - at every level - so when we got the call, we just had to help. Trust is the name of the game and building trust with our clients is key. Always has and always will be one of our core values. Plus it's a key reason why the local area love to work with hodders. Keep in touch....

5つ星のうち4の評価

I would like to say Nicola was very…

I would like to say Nicola was very professional and extremely helpful to make moving as stress free as possible ty kindly for doing as much as possible to get this move over the line.

2024年8月9日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

Nicola is a new team member, and prides herself on her first-class service, and attention to detail. So receiving your review will mean a lot to her and of course the wider team. We pride ourselves on the professional service we offer across the business - from sales to lettings, property management to land and new homes. And love to hear when we meet our client's expectations, especially as we know each and every move is different, hence the personalised approach. Wishing you every happiness in your new home.

5つ星のうち5の評価

Hodder's are a good company to deal with

Our sale became a difficult one, but Karen in particular was instrumental in getting it over the finishing line. She was always bright and cheery, but professional and proactive at all times. All the staff at Hodder's were also helpful and friendly.

2024年6月14日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

We pride ourselves on our attentive staff, especially when dealing with complex sales. And glad you experienced our personalised approach - because every property move is different - and that's why our bespoke service works for our clients. Your comments have been shared with the team, who are grateful for your review. Thank you.

5つ星のうち5の評価

Fantastic estate agents

From the beginning of viewing a property to eventually purchasing, each individual from Hodders from the Chertsey and Addlestone branch that we have dealt with have been absolutely fantastic. In particular Robert, Stuart and Shelley who saw us through the whole journey. Hodders are the first estate agents that we have dealt with who actually appeared interested in us and us purchasing a property. The whole process felt much smoother working with them all. Would highly recommend Hodders.

2024年6月28日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

Thanks for the recommendation, we're pleased to help from beginning to end. Our philosophy is to ensure our clients are dealt with on a personal level, so it's great to receive such feedback. The team work hard to ensure client goals and expectations are met - understanding exactly what they need throughout the buying and selling process. That's what sets us apart in the area. Wishing you every success and happiness in your new home. And don't forget we're here for whenever you need us!

5つ星のうち5の評価

Great first time buyer experience

Hodders made my first house purchase as smooth as possible by providing great recommendations for viewings in the first instance along with constant communication throughout the process. Karen from the Addlestone branch was amazing and always made sure the purchase was moving along by chasing and communicating with any third parties and was so supportive the whole time, couldn’t have done it without her!

2024年6月13日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

Thank you for sharing your experience. We deal with people, not property, so as a first time buyer it's paramount we help you to get what you want. It’s people who buy, sell, let and rent homes and it’s people we work with. From owners and tenants to developers and conveyancers, it’s the relationships we build that set us apart - so we're really happy our experience was on point. Your comments have been shared with the team too. Wishing you every happiness in your new home. Stay in touch!

5つ星のうち3の評価

They sold our house

They sold our house

2024年5月9日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

Thanks Kim for your mention. It was a pleasure to work with you to sell your property. Wishing you well for the future. Best regards, hodders

5つ星のうち5の評価

Karen does not do the big sell

Karen does not do the big sell, promising prices that cannot be reached and timelines that will not be met, her experience as an estate agent is obvious and her direct professional approach kept you informed of what was happening at all times and she made you feel heard, you had a query or concern she was ready to listen and advise. Exactly what I wanted in an estate agent.
Karen and the team at Hodders were always at the end of the phone, always courteous and happy to answer any queries or make suggestions.
Would highly recommend them to anyone!
Thankyou Hodders Addlestone!

2024年4月12日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

Thank you for your review Julian...and feedback. We really love the job, making sure our buyers, sellers, landlords and tenants get what they want and need from our services, it gives us pride to be part of your experience. We have the motto "we listen and understand your needs, so you can trust us". Knowing you put your trust in us and have seen the benefit of more than 65 years' experience with our hands-on commitment from our dedicated team is great. I've shared your comments with Karen and the wider team too.
Thank you.

5つ星のうち5の評価

Karen and her team have made the house…

Karen and her team have made the house buying experience transparent and straight forward. Always available for questions and happy to help. Great service, thank you!

2024年4月12日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

Thank you for your recent review Ulrike. Your feedback to an independent like us is very important and we are committed to delivering the best possible customer service. Your input helps us to do this. We pride ourselves on our bespoke service, and you certainly get that don't you when working with us?! I've shared your comments with Karen and the wider team.

Wishing you all the best. Thank you.
hodders Estate Agents

5つ星のうち5の評価

House Sale - Above and Beyond

In January 2024, the family home needed to be sold to fund Mum's care home fees. As I live 150 miles away from this property, it was imperative that I chose the right agent to sell the house. Out of the three agents I contacted, Karen Harper from Hodders, Addlestone impressed me with her market knowledge, suggestions of how to sell the family home of 53 years and empathy. Internal family issues meant it was not going to be a straightforward sale but Karen managed to find a buyer within a very short space of time. She then managed the expectations of the buyer and more importantly my need to have consistent and timely feedback on how the sale progressed. Hodders handled all aspects of the sale including recommending a locksmith. Suffice to say, from accepting the offer to completion, the sale was completed in just over 11 weeks. To me, this was outstanding service by Hodders, Addlestone but primarily Karen. It's not often that Estate Agents are complimented or praised, but I would have no hesitation in recommending Hodders to anyone! Thank you so much.

2024年4月11日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

We couldn't agree more...Karen and the wider team's knowledge and professionalism is second to none. Our team ensure nothing is too big or small for the client, with the expertise you experienced across all areas. We offer a wide range of tailored services and we want to ensure we take the hassle out of selling for you, and the team have certainly succeeded. Thank you for your views. They have been shared and are very much appreciated.

5つ星のうち1の評価

Do Not Trust This Agent

This agent will do anything to gain a property let. Their staff lie to perspective tenants and Landlords alike.
The tenant will be promised anything to sign an agreement without this being agreed by the Landlord.
I unfortunately chose them to manage my property and it has been a complete nightmare. Now trying to cancel the agreement and being threatened with legal action. Whether you are a Tenant or Landlord stay well away !!!

2024年3月11日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

Dear Brian. I'm very sorry to hear this and I wonder if you could email me details about what happened so that I can investigate for you? We strive to provide a truly excellent customer experience and so it is vital we find out what's happened here and try to resolve any issues.
Kind regards,
Tracey Baldwin
Marketing and Operations Director

5つ星のうち5の評価

Recent house sale

Friendly responsive professional team..Good experience all round. Thank you and well done all!

2024年3月15日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

Dear Mrs Bennett, Thank you for your review...and feedback. We really love the job, making sure our buyers, sellers, landlords and tenants get what they want and need from our services, it gives us pride to be part of your experience. We have the motto "we listen and understand your needs, so you can trust us". Knowing you put your trust in us and have seen the benefit of more than 65 years' experience with our hands-on commitment from our dedicated team is great.
Thank you.

5つ星のうち4の評価

Great Service

Paul was incredible helpful. Nothing was too much bother and he made a stressful move much easier. Would highly recommend,

2023年11月30日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

The pleasure was all ours. Thank you for taking the time to share your experience. Our team pride themselves on listening, understanding and tailoring our service to your needs. All best wishes to you in your new home.

5つ星のうち5の評価

Extremely professionale and reliable…

Extremely professionale and reliable team. Buying or selling a propery can be extremely stresful but Hodders team and Karen has been amazing. She was always very prompt to help and to follow up the sale process. Thank you Karen and team for looking after me and helping to sell my house. The best team ever.

2023年12月2日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

Thank you for your comments. As you experienced we really do care about you and your property. Every client we have, matters. We stand by our motto which is "We listen and understand your needs so you can trust us" which is at the heart of our team. Putting your trust in us as a local independent, will always mean we go that extra mile. The hands-on commitment from our experienced staff and genuine commitment stands us in good stead. We've built our 65 years' experience to serve and deliver to the communities we work in. That's what matters.... You matter. Thank you.

5つ星のうち5の評価

Fantastic team, thank you

The team at Hodders were hardworking, reliable and communicated clearly. We felt really lucky to work with such a great team - thank you.

2023年11月21日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

Thank you Beth for your review. It's great to hear that as your trusted agent with our sound knowledge of the local property market we listened, and were able to support your move. We pride ourselves on the service we offer and it's good to hear our brand values stood out for you. Wishing you all the best for the future.

5つ星のうち5の評価

Hodders we’re an absolute pleasure to…

Hodders we’re an absolute pleasure to deal with throughout my purchase. I hadn’t bought or sold a property for over 17 years and the team at Hodders constantly reassured me and always dealt with any issues instantly and professionally.

2023年10月20日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

Thanks Warren for your feedback. We really love the job, making sure our buyers and sellers get what they want and need from our services, it gives us pride to be part of your experience. We have the motto "we listen and understand your needs so you can trust us". Knowing you put your trust in us and have seen the benefit of more than 65 years' experience with our hands-on commitment from our dedicated team is great.
Thank you.

5つ星のうち5の評価

HODDERS ADDLESTONE - RELAX....THEY'VE GOT YOU!!!!

Hodders Addlestone - I am DELIGHTED to get the opportunity to write this review because when someone/company does EVERYTHING possible to make your experience with them a positive one I don't know about you but I feel like shouting it from the roof tops.
Rob is The Manager at Hodders Addlestone and a more genuine guy I am yet to meet. Now that's not something you expect to hear about Estate Agent's for a start is it but seriously I felt like Rob had our back from the second he came over to view our property. If you want an estate agency to blow smoke up your #### and tell you your house is worth a fortune then contact someone else...go ahead and use someone else but at the end of the day....you have to ask yourself the question...DO YOU WANT TO SELL YOUR HOUSE FOR THE MAXIMUM AMOUNT THE CURRENT MARKET IS WILLING TO PAY FOR IT? If you do then these guys will deliver. Rob wasn't interested in giving me a ridiculous over inflated FOR SALE price just so we went with their agency he wanted to give me the best possible price to put it on the market for that HE felt knowing the current market that it could sell for. He stuck by that philosophy throughout and he was right to do so. Let me tell you these guys (including the wonderful Karen, Alex, Caitlyn, Paul and more) don't just show interested parties around your house....they do so much more than that....they do their upmost to find out what it is the customer is looking for, if they are unsure on the house, what can the seller do to improve, do they think it's value for money etc etc. Armed with all this information there is so much scope for negotiation. As a seller...continuously tidying your house to an inch of it's life, making your family busy so that people can come and view it etc etc...would you rather an estate agent says...."oh we haven't heard back" or "they just said it wasn't for them" OR "they just felt the kitchen was not going to be big enough" or "they can't afford it at the current price as they will need to get a new bathroom in straight away". Armed with this information you could then discuss a possible price negotiation. Hodders were WONDERFUL for finding out as much as they could from the interested party. ALSO I have been on the other side too when I have viewed properties with them that they are trying to sell. Many Estate Agencies show you around, shake your hand and then say they will be in touch. Hodders...they get to work straight away getting 1st hand feedback about the visitors thoughts so that they can go back to the vendor with information about what they thought of your house. I spoke to Hodders a lot as with no fault of theirs at all the sale on my house was really slow. Not once did I feel a nuisance or that I was taking up their time. They were nothing short of a wonderful agency and I would absolutely recommend to ALL OF MY FRIENDS & FAMILY without hesitation. Extremely professional and polite throughout. It has been a pleasure.

2023年10月31日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

Thanks Katie! What a great testimonial to read. As you experienced we really do care about you and your property. Every client we have, matters. We stand by our motto which is "We listen and understand your needs so you can trust us" which is at the heart of our team. Putting your trust in us as a local independent, will always mean we go that extra mile. The hands-on commitment from our experienced staff and genuine commitment stands us in good stead. We've built our 65 years' experience to serve and deliver to the communities we work in. That's what matters.... You matter. Thank you.

5つ星のうち5の評価

Hodders are excellent estate agents

Hodders are excellent estate agents, quick to respond to any queries or questions, very helpful and friendly. Would recommend.

2023年10月6日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

Thanks Jess for choosing hodders. Feedback is important to us (whether good, bad, or otherwise) and always helps us to work hard and improve our customer satisfaction. Your opinion really matters, so thank you.

5つ星のうち5の評価

Initial contact with Hodders was…excellant

Initial contact with Hodders was positive. The reperesentative knew the area and potential property price in depth and gave us confidence,
Our sale was protracted for various reasons but we were kept up to date with progress on a weekly basis until completion. I feel I have to mention Karen at the Addlestone office by name as she was so easy to talk to, very efficient and really kept us in touch.

2022年12月19日
自発的なレビュー
hodders Estate Agents ロゴ

hodders Estate Agents からの回答

Thank you Mrs Newby for your feedback. Your experience really helps us and other clients. I will forward your kind comments on to Karen and the wider team. As an independent local business we take pride in every aspect of its running. We love what we do so we genuinely value the support of every client. Good luck for the future...

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