When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they co... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Completely let down on an online order of garden table and chairs by Homebase . Told after delivery date out of stock. Main customer service response directed to branch that had none. Phoned jade at b... もっと見る
Excellent customer service especially from the yard click and collect man who ensured that we were safe and loaded despite having problems loading. He was very helpful. Very pleased. However we were f... もっと見る
Claire at Bishops Stortford branch has been very helpful on both days we visited your store. Once when I took my Dementia brother she showed him kindness and didn’t hurry him. Today I went again wit... もっと見る
企業情報
Homebase - Bishop�s Stortford について
当該企業による記述
Homebase
当該企業による記述
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
連絡先
Fitzroy Park, Stansted Road, CM23 5PP, Bishop's Stortford, Hertfordshire, 英国
- 0345 640 7619
4.7
優良
319件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常2週間以内に回答
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Click and Collect
When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they couldnt find it. So we had to go and get the item ourselves from the shop floor and bring it to the till for them to then process our online order.
2026年7月1日
自発的なレビュー
Homebase - Bishop�s Stortford からの回答
Hi Sam,
Thank you for taking the time to provide us with your feedback.
We value your feedback and would appreciate the opportunity to look into your concerns further regarding issue.
In order for us to resolve your concerns, we require some additional information from you.
Please kindly check your emails from Trustpilot and respond with the required information so that we can assist further with your query.
Thank you for your patience and understanding. We look forward to hearing from you.
Best wishes,
Jonathan
Homebase Customer Recovery Team
The lady at the collection point was…
The lady at the collection point was very friendly and helpful. Items ready in seconds
2024年11月15日
自発的なレビュー
Lovely check out experience
The lady at the check out, Maddy, was so lovely and friendly and made sure we had found everything that we came in for. Thank you !
2024年11月11日
自発的なレビュー
Lovely staff at the checkout
There was some works taking place at the time in store, during my visit, and so everything was in different locations, which took me a bit longer to find what I needed and some other stuff couldn't find at all. But besides that, the store is making some good changes that in my opinion is great, like the new display for Christmas shoppers. Overall, the staff is always welcoming and nice and the lady at the checkout, Maddy, was so lovely that made me leave the store with a big smile.
2024年11月11日
自発的なレビュー
Pip was really helpful
Pip was really helpful, searched for the item that I could not find on the shelves to see if it was available or in stores and then went through the process with me to place the order.
2024年11月3日
自発的なレビュー
Alan was very helpful and knowledgeable…
Alan was very helpful and knowledgeable and patient with us whilst making a decision on paint colours.
2024年11月6日
自発的なレビュー
very good customer service
Kevin helped us with choosing the paint we wanted for my room he was clearly very knowledgeable and helpful, the base we needed wasn’t in stock so he showed us many other alternatives and eventually we did choose an colour that was even better.
2024年11月6日
自発的なレビュー
Claire on till was very friendly and…
Claire on till was very friendly and helpful.
2024年11月5日
自発的なレビュー
James was very helpful
2024年10月26日
自発的なレビュー
Tegan was amazing
Tegan was amazing … we had a little problem with some paint spilling and she was brilliant. So friendly helpful. She even managed to mix some paint that we had mixed back in 2016 !!!!
Wish all customer service was as good as Tegan.
2024年10月26日
自発的なレビュー
James at homebase was great polite…
James at homebase was great polite helpful big shout out to James for the help!
2024年10月26日
自発的なレビュー
Great customer service
The last 2 times I have visited this store I have had excellent customer service.
When you ask a question they actually listen and go the extra mile to see if they can find out.
On this visit I was asking about a bar stool that I couldn't find online. Sadly, it had been discontinued.
David had an amazing knowledge of what was in their warehouse and was extremely helpful. He went out to the back and found 2 of the discontinued bar stools.
I was over the moon!
If only every company gave customer service like this.
2024年10月22日
自発的なレビュー
Very quick and organised
Very quick and organised, great to have a strong man to take to the car
2024年10月21日
自発的なレビュー
Great service.
Great service.
Very friendly and helpful staff.
Could not have been more efficient.
2024年10月19日
自発的なレビュー
Lovely friendly staff
Lovely friendly staff, and very helpful with collection and helping fit it in my car… well done and thank you
2024年10月18日
自発的なレビュー
Homebase - Bishop�s Stortford からの回答
Hi Caroline,
We take great pride in our customer service and value your feedback. If there’s anything we could have done to enhance your experience to a 5-star level, we would appreciate it if you could update your review to let us know 😊
Thanks,
Team Homebase
got what I was looking for
got what I was looking for, served by a lovely lady at the till point called maddy
2024年10月16日
自発的なレビュー
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