When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they co... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they co... もっと見る
企業が回答しました
Completely let down on an online order of garden table and chairs by Homebase . Told after delivery date out of stock. Main customer service response directed to branch that had none. Phoned jade at b... もっと見る
Excellent customer service especially from the yard click and collect man who ensured that we were safe and loaded despite having problems loading. He was very helpful. Very pleased. However we were f... もっと見る
Claire at Bishops Stortford branch has been very helpful on both days we visited your store. Once when I took my Dementia brother she showed him kindness and didn’t hurry him. Today I went again wit... もっと見る
当該企業による記述
当該企業による記述

Fitzroy Park, Stansted Road, CM23 5PP, Bishop's Stortford, Hertfordshire, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 52%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My order was delivered to store within 2 days and was nicely packaged. Collection was quick and easy.
The manager, Teigan at this store went above and beyond for us. What a wonderfully kind person.
We ordered a sofa and chair from the Bishops Stortford store and the warehouse called us the day before to say the chair was out of stock.
I was, if I’m honest a little upset. We were moving house after a relationship breakdown and had nothing to furnish our new house.
Teigan managed to track down the out of stock item, went to pick it up and unbelievably delivered it personally to our new home in her own time. We aren’t even close to the store, it was probably a round trip of an 1.5 hours. I can’t thank her enough for this kindness and above and beyond. Homebase if you don’t reward her for this, I’m personally planning to poach her to come and work in the NHS where I am employed. We all need a Teigan in our time of need. Thank you. 🤩
Tegan served me. She was absolutely wonderful in personality and kindness. She answered my questions clearly. Went out of her way to ensure the chair I purchased was perfect for my granddaughter. She is a 🌟 Star member of the Homebase Bishops Stortford branch and an ideal candidate for a top role in the company.
Maddy on the till was really friendly, helpful and knowledgable - and pointed out the special 10% event. Great service
George the paint mixer was incredibly helpful
Came from Cambridge to bishops stortford to collect my order. Very helpful friendly staff
Helpful staff, especially the young lady who saw me struggling to lift a heavy item and came over to help.
Awful- picked up a click and collect order- the product was clearly a return that had been sent back out as a new product- the box had been opened and taped back- no instructions - parts missing - and had already been part assembled…
For a retailer of this size- this is beyond unforgiveable and amounts to fraud

Homebase - Bishop�s Stortford からの回答
James helped me make the most of a multi buy deal at checkout
James was very friendly chatty polite and efficient was a pleasure to be in the store
I spoke with Tina on phone regarding the stock as Homebase cancelled my delivery order, she was a pleasure & went over and beyond
Then Dave helped us load the van with 26 packs of flooring and was a pleasure to talk too. Going over & beyond! Great experience!
Maddy was very helpful in locating the products I was looking for.
The staff were wonderful and helped full kev served me at the till and put my items in my car also the lady in the garden centres
The staff were proactive at arranging a fast in-store transfer (twice) and there was really good communication. Very happy and impressed with the service and happy with the items I purchased.
Order was in stock and collection very easy. However one 5l csn of paint was badly dented. I pointed this out and the assistant said "oh that'll be fine" and gave me no option to have an undented tin. Perhaps I should have been more persistent about getting an undamaged tin (as I doubt anyone else would have paid full price for it), but I was in a hurry. We'll soon see if the paint is ok.
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