The Home Depot レビュー 

Review (with Order # WN40390258)

I had one of the worst product experiences ever with Home Depot. I purchased a TV console (Order # WN40390258) and the design was a complete failure. The holes in Parts 1, 2, and 3 were not even close to being aligned, making the product impossible to assemble.

We spent hours trying to fix something Home Depot’s quality control clearly didn’t bother to check. We had family visiting and planned around setting up this console, but instead ended up wasting the entire day repacking this massive piece of furniture.

The unit is extremely heavy, and because it’s defective, it’s now sitting outside our home since we cannot move it anywhere else. The whole experience has been stressful, inconvenient, and completely unacceptable from a retailer of this size.

Home Depot refunded the product, but offered zero acknowledgment for the wasted time, effort, and disruption caused. A simple refund does not compensate for the inconvenience or ruined plans.

Because of this experience, I will never buy furniture from Home Depot again. If this is the level of quality control and accountability, I cannot trust them with large items.

Very disappointing and completely avoidable if proper checks were done.

The absolute worst customer experience I have ever experienced. The delivery was set for a time and date. It never arrived, When I contacted the customer service line, they were confused and unable to provide me a clarification on what was happening. I was told " well sometimes we have to wait for things in life" PLEASE SAVE YOURSELF THE FRUSTRATION AND DO NOT ORDER FROM HOME DEPOT!

Les produits que j'ai commandé ne sont jamais arrivé. J'ai contacté le service client par email, mais sois disant les produits son perdus alors que sur le suivis la livraison est terminée, j'ai demandé une preuve, j'ai demandé le contact du transport, ils ne répondent pas sur le sujet, j'ai demandé le remboursement, ils ont confirmé mais rien est arrivé. C'est une bande de voleurs.

Purchased a tool from Home Depot and the product magically failed right after warranty
I had the receipt and they would not exchange it. 20 year customer no more
Off to Rona

Lenord is so helpful. He explains the things in a such away even layman like me can fix my own small things by buying the material from home Depot!
We need more and more people like him at Home Depot.

Do not order online from Home Depot Canada. I ordered two countertops, a bath and a corner kitchen cupboard. The order did not go through at first, so I contacted customer support. They told me to reorder and gave me a discount for the issue. I reorder. The next day I find both orders there. I contact them again. They tell me they cant cancel the duplicate order because some of it is out for shipping. It was only the countertops. They cancel only the bath on the duplicate because ..well I do not know why. The cupboard wasnt out for delivery either but they ignored that. The cupboard arrives and I do as instructed by the cusomter service and refuse delivery, as I had been told I would not get charged if I refused. I get charged anyway and it still says this cupboard not in my possession is out for delivery. I have not recelived a refund, it is over $500. I get the extra countertops then have to wait to arrange for them to come pick it up as I live in the country and do not own a truck. They don't show up when they say, then finally come to get them and a week later I supposedly get a refund which has yet to show up on my statements. I still do not have a refund for the cupboard I refused. I got back to customer service, they give me a $100 voucher that is only to be used once I get my refund... what?! I check to see my bath has been shipped but isn;t out for delivery, I wait more than two weeks and no bath. I contact them multiple times and keep getting told they are working on it. I have at least 10 transcripts from the last month. I am now being asked to be patient again. I am over it. Do not shop online. Even our local store told us not to, and to come and order online through them, that way they have control. Home depot treats the online store as a separate entity, so you cannot get any help locally at all.

I am a 70 year old woman, I needed a 7 cube freezer that was being sold at regular price. Mine stopped working ( it was old) soi tried to order une on line. It wasn’t working so I called. The store in st. Constant . She said it should work try again. After a while I managed to do it, and had to pay 50$ for delivery . I was proud of my self ! I did it. The delivery was the next day. Wow ! Fast! The next morning they came early I opened the door. I asked them to put it down stairs. The delivery guy was so rude and gave me a dirty look ! He said we don’t go in houses! And left! So now I am alone with a freezer outside my door! I call the store about the situation, and they said when you order on line that’s normal. Wow! That was not explained to me on line. Or I would of went to the store and bought it there. I had bought a washer dryer and fridge before no problem they brought it in took the other ones out. So now I am stuck need to find someone to come and pay them to bring it in the house. What kind of service is this??? The worst! Well guess i am done with home depot ! The worst service I have ever had in all my a70 years.

My rating is for the service.I ordered a long list of mixing supplies from Home Depot in Cambie as I was trying to save time on a stressful hectic packing day. They used door dash to deliver. The driver originally asked me to walk a few blocks to pick up all of the items and then when pressed, he agreed to bring them inside my building by buzzing at the panel. I was on a ladder wrapping a tall bookshelf. My mover for a move from Vancouver to Toronto were arriving the next morning. The driver ended up dumping everything, paper moving boxes included, on the street in the rain. The boxes were tossed into recycling and the wrapped items had to be cleaned. I needed to waste precious time driving to uhail to repurchase. Door dash agreed that I should be refunded, but were not able to and asked that I call Home Depot to process the return. After speaking to a rude “stock picker” and two subsequent managers, nothing was ever done. A few hundred dollars wasted and half on my afternoon gone in a stressful day. Awful service!!!!

Très mauvaise expérience avec l’achat en ligne. J’ai commandé deux items, quand le processus de traitement était trop long j’ai décidé d’aller acheter en magasin directement et annuler le jour même ma commande en ligne. Deux jours plus tard on m’avise que ma commande a été traitée et qu’elle va être livrée. Alors que j’avais annulé deux jours avant. Et oubliez le service à la clientèle, ce sont des sous contractants avec de très mauvaises lignes téléphoniques et qui ont de la difficulté à parler français.
Mon expérience en magasin n’a pas été très agréable aussi, alors plus jamais Home Dépôt.

J’ai commandé chez Home dépôt en ligne, des portes pour un placard le 5 octobre et je les ai reçues le 6 novembre après des heures au téléphone à écouter des messages et de la musique! La commande était marquée comme étant livrée dans l’informatique et cela semblait « coller » au dossier.
Une fois livrée, le livreur m’a dit «  on est venu ici au moins deux fois, et il n’y avait personne » j’avais pourtant passé deux journées de 8h à 20h à les attendre ( 24 et 31 octobre) malgré des confirmations verbales des personnes qui sont en ligne. Aucun texto annonçant la livraison cependant!
Finalement un texto de confirmation le 6 novembre., C’est fait, j’examine plus attentivement mes portes et leur emballage. Au feutre noir, sur l’emballage il est écrit # 116 et j’habite au #1106!!! On a biffé et écrit 117!
Seul point positif de cette l'expérience, la gentillesse des personnes en ligne.
Étant donné que je suis en rénovation, je souligne que Tanguay et Dormez-vous offrent une expérience de livraison impeccable.

I purchased a leaf blower at the kelowna location. Last year and after using it 5-7 times it stopped working. I didn’t have my receipt but had my credit card statement showing the date and purchase. They wouldn’t change it for a replacement as they gave me a bs story. Never should there again now I’m stuck with a 500.00 piece of plastic junk

Terrible customer service - just cancelled a contract for floor covering after being given the run around for 2 hours trying to get the installers details so I could call to rearrange measurements appointment. Awfull experience with no one taking responsibility and attempting to actually help to sort this out.

They should have more people working cash registers. It's their job to cash people out. Not the customer. If you want customers to do your job at least offer 50% off!

I noticed the service has improved over the past few years. I am very happy with the price matching policy, being able to get myself some decent deals on tools.

I purchased a refrigerator from Home Depot and the delivery date was set for the 10/9/2025. I received an text stating it was a curbside delivery this was completely wrong I spoke to customer service and then was transferred to Sashanie Anderson who accused me of opening emails stating I can see you opened them after 15 minutes of explaining that was impossible due to the fact it was a wrong email. She then claimed down after possible taking medication and stated it was a delivery order sight and that she could correct it. This left me you out a place to store food or medications.
She then told this long story about a motorcycle the only thing that was missing was a mouse. This ladies lied so much I thought she was Pinocchio. Then she stated she could get me a loner refrigerator that sounded plausible but another lie rolled off her lips. This was also a lie as when I called back a rep told me that the store has no inventory to do so. Surprise surprise once again Sashanie was caught in a lie. Then she suggest ok I’ll get you a mini fridge. I guess that’s better than allowing all your food to rot and medications go bad. I picked it up only to be told that refrigerators have to be up right if these are on their side then it take 24 hours for them to recalibrate upright. So I lost food and had to buy an ice chest for the meds. The fridge arrived and it was dented and damaged. I sent picture with period and was offered 100.00 the item. I sent a letter in replying that I would contact the Attorney General. After 6 days she contacted me back with a cease and desist letter with a full refund. I am confused as why she would do this and I have not reached out to her after that final communication.

I ordered a dishwasher on October 1st. from Home Depot. The delivery date was set for October 10th and was automatically delayed until October 14th. I monitor the tracking info provided by Day&Ross. On October 8th is stated the package was delivered on the 6th in Pouch Cove. Called both Home Depot and Day&Ross immediately and explained I didn't receive the dishwasher. They said they would look into it and call me back. I had to constantly call them regarding this issue and escalated it. Neither company has resolved the issue and it's the 17th of October. Both companies are responsible for not providing the dishwasher or refund because I never received it. Disgusting service contacted bbb regarding this.

Bonjour je vous demande conseil formellement de ne pas acheter sur ces sites ce sont des arnaqueurs des escrocs et vous payez mais vous verrez jamais la couleur de vos articles vous contacter le service après-vente ils disent comme quoi vous avez bien reçu le colis quand vous demandez des renseignements concernant le transporteur ils veulent pas vous donner des coordonnées du transporteur alors que c'est eux qui sont censés savoir quel transport et livreur qui devrait livrer le colis il vous donne pas ses informations là il vous demande 30 % de remboursement c'est que vous voyez déjà que c'est du vol alors que j'ai pas reçu un colis comment je peux accepter 30 %. Alors que vous avez fait un achat de 200 €

Don't buy on line,if package get lost don't expect replacement,because they saying we delivered no matter you get or not.
In store most item have been used,so is not new which you pay for it.

I bought 2 appliances from Home depot in Langley . First the sales clerk took ages filling out the forms ,not knowing how to do a sale going to 2 different addresses . Then the nightmare of waiting for the delivery. One is told, you will get a call the night before - NO that did not happen . Then i call them and are told it will be delivered between 7am and 12 pm !! REALLY can this not be streamlined !! I dont live at this address so had to wait for it - it arrived after 4 pm - no way near the very broad timeline i was told !! The next day the other appliance was to be delivered -- the same thing again. At 4 .17 i had to leave - no delivery . Tomorrow a service guy is suppose to install the dishwasher - again no time frame - 7 am to 12 pm - Yes right - It take me 1 hr to get to the place where it will be installed . I am not going there at 7 am and wait all day . MY ADVICE IS DONT BUY FROM HOME DEPOT UNLESS YOU CAN PICk IT UP YOURSELF . THEY NEED TO FIRE THEIR SERVICE PEOPLE !! I am going down to the store tomorrow and cancell the order and get a refund and they can keep the appliances. TO BAD THE LOWEST IS A 1 STAR

Spent over an hour selecting the products I needed for my project totalling $1900 only to find out I had a $6 past due on my card that I thought was paid off. So they refused my card and I walked away without the purchase. Not a big deal for me - I will just go to another hardware store but seriously a bad business deal on Home Depot’s part to shut down a $1900 purchase because of an oversight on my part of $6 !!! I find out I could have made the payment right in the store but that was never offered to me. Ad a matter of fact the guy on the phone said I would have to settle it with the credit service the next day. Make it make sense?!?!