I couldn’t reach anyone to cancel my item due to the high shipping cost. Really frustrating. Then I tryed to email but you have to have a sku # which I could not locate. I would not order again fro... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Don't be fooled by the look of the website. I've been buying from them since around 2009. Whenever I need something shipped with the utmost care, I go to Horticulture Source because it always arrives... もっと見る
I love this tool. Horticulture society's price point is a little over half of what it is on the very corporate Amazon's resale of the same tool. Even with shipping cost it is a way better experience... もっと見る
I ordered a large amount of pots, saucers and elevators. They shipped my order immediately, the freight shipment came in 3 days later. Not a single item damaged. I was really nervous about ordering fr... もっと見る
企業が回答しました
企業情報
当該企業による記述
Horticulture Source is your one-stop shop for over 12,000 high-quality gardening products. Whether you’re a home gardener or a commercial grower, we offer a vast selection to meet all your needs, including lawn and garden essentials, grow lights, nutrients and supplements, pumps, trays, pots, chillers, hydroponics, and more. With a focus on quality, affordability, and exceptional customer service, we strive to be the go-to resource for all your gardening and growing supplies.
連絡先
3.8
ほぼ満足
121件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Competitve pricing and quick delivery.
2025年10月8日
They sent the wrong items
They sent the wrong items. After multiple requests, I was never sent an email with tracking #. Ordered items we're never sent. Rude email responses. DON'T DO BUSINESS WITH HORTICULTURAL SOURCE. Unprofessional. Total enshitification right here.
2025年10月15日
Horticulture Source からの回答
We’re sorry to hear about your frustration, but we’d like to clarify what actually happened. Your order was shipped and you received the main item (the grow light) along with additional items of higher value that were sent in error. The only thing missing from your order was a $12 link cord, and we informed you that a replacement was being shipped directly from the vendor—who was briefly behind on returns.
Despite this, you stated that you would refuse the replacement shipment and will not pay for the items you already received.
We’ve communicated promptly and professionally throughout the process and remain ready to resolve this properly. If you’re still willing to accept the replacement cord or finalize the return, please contact us—we’re happy to help.
You have items that are hard to find…
You have items that are hard to find everywhere else
2025年9月30日
Honored online price
Excellent customer service.
 I wanted to commend Ed for their outstanding customer service. When I noticed a price listed on their website that differed from the in-store price,Their team quickly resolved the issue and honored their online price.
2025年8月25日
Shipping quoted me twice charged me…
Shipping quoted me twice charged me more so that was strange. Tracking was difficult to obtain other than that package finally seems to be arriving
2025年9月26日
Product was received timely
Product was received timely. However, they would not work with my on my tax exempt status.
2025年9月24日
Bait and Switch shipping price....
I had to pay more for shipping through a paypal link than was quoted on the website.. and if I had canceled i would be charged for a restocking fee so I was forced to pay extra for shipping. It felt like a bait and switch and I did not appreciate that.
2025年9月16日
Horticulture Source からの回答
Thank you for your feedback. We’d like to clarify how our shipping process works. At checkout, some orders are quoted with estimated freight—this is because the actual shipping cost can vary depending on the size, weight, and destination of the shipment. If the actual carrier cost comes in significantly higher than estimated (to the point where we would lose money fulfilling the order), we may ask customers to pay the difference.
Regarding restocking: we only apply a restocking fee if the order has already been pulled, packed, and prepared for shipment and then needs to be restocked. This helps cover costs like staff time, packaging, and card processing fees.
We’re transparent about these policies and always aim to work with our customers fairly. If you ever have questions about shipping quotes or fees, please reach out—we’re always happy to review and explain the charges.
Good price and fast shipping
Good price and fast shipping. Product arrived in great condition. Thank you
2025年9月18日
All I can say is professional
All I can say is professional. Sent immediately after ordering and exactly what I expected. Which from my online ordering experiences thats not usually the case.
2025年9月18日
Fast and efficient!
2025年9月11日
I love this tool
I love this tool. Horticulture society's price point is a little over half of what it is on the very corporate Amazon's resale of the same tool. Even with shipping cost it is a way better experience and I am all for recalibrating the world of buying and selling so that smaller more genuine companies are the partners that I buy from. You have an amazing catalog of things that are useful. Thank you
2025年9月2日
Best deal on the net
Best deal on the net! It got here so fast it almost gave me WHIPLASH!! I will definitely be buying from this company again. They beat my local grow store prices on almost everything, even with shipping costs! Great stuff!
2025年7月25日
Your customer service is just ok
Your customer service is just ok. You can’t talk to somebody on the phone and when you send emails, they either don’t answer the question completely or take too long to answer. I wasn’t invoiced correctly. I did, however receive the right thing in a timely manner.
2025年7月21日
Horticulture Source からの回答
Thank you for your feedback. We’re glad to hear you received the correct item quickly, even after your order change. Your invoice reflected the original item ordered, but we made sure to ship the updated item you requested.
Regarding communication, we responded to all your emails the same day they were received. We’re always happy to clarify or answer additional questions if something isn’t clear. We appreciate your input and will continue working to make our communication even better.
Horticulture Source からの回答
We’re sorry to hear about your experience and want to help. Our team is always available—just an email or contact form away—and we make every effort to keep our customers informed.
For your order, we show that tracking was sent for both vendor shipments, and we have not received any messages from you regarding missing items. Please check your spam or promotions folders, as our emails (including tracking info) may have landed there.
If you still have questions or need assistance, please reach out directly—we’re here to help and want to make things right.
Great company
2025年7月7日
Fair to deal with
Ordered 2 replacement bulbs and one arrived broken. Following website instructions I contacted company and replacement was sent. It too arrived broken. Second contact did not produce an immediate response but third contact resulted in credit for second bulb.
2025年5月21日
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