Horticulture Source レビュー 

Horticulture Source からの回答

2025年5月1日

Thank you for your feedback. It looks like you didn’t place an order with us, but we’re happy to clarify. Large or bulky items like 10-gallon buckets—especially in quantity—often require freight shipping on a pallet, which can cost hundreds of dollars depending on size, weight, and destination.

Because we offer deeply discounted wholesale pricing, we must pass on the actual shipping costs charged by carriers. All shipping charges are clearly displayed at checkout before payment. If you ever have questions about shipping options or costs, feel free to contact us—we’re always happy to help!

Horticulture Source からの回答

2025年4月23日

Thank you for your feedback. We're sorry to hear you were disappointed with the packaging. Please rest assured that we do not sell used or returned items—your order was shipped brand new, directly from the manufacturer. Some manufacturers use minimal or bulk packaging, especially for larger discounts, which is how you received the items at 41% off retail.

If you'd like to return the items, we're happy to help—just reach out to our support team. We appreciate your business and the opportunity to make things right.

Horticulture Source からの回答

2025年4月23日

Thank you for your feedback. We’re sorry to hear about the condition of your shipment. Please know that your T5 lamps shipped directly from our vendor, and we’ve already issued a full refund for all the items—no return required.

We appreciate your patience and are continuously working with our vendors to ensure better packaging and reliability. If there’s anything else we can do to help, please don’t hesitate to reach out.

Horticulture Source からの回答

2025年3月7日

Thank you for your review! We're glad you found the products you needed at the best price. We appreciate your patience regarding the shipping notifications—our vendor is currently working on resolving the issue. We hope to provide a smoother experience in the future and look forward to serving you again! 😊🌿

Horticulture Source からの回答

2025年2月19日

Thank you for the fantastic 5-star review! We're thrilled to hear you appreciate our fast shipping and consider us a great supplier. We look forward to serving you again soon!

Horticulture Source からの回答

2025年2月19日

Thank you for your feedback. We ship orders to the shipping address provided at the time of purchase, which is why it's important to double-check your shipping details on the confirmation page. We appreciate your review and hope to serve you in the future.

Horticulture Source からの回答

2025年2月18日

We understand your frustration. However, our records indicate that you requested a refund on February 10—and it was processed immediately on the same day. While we're sorry your shipment was delayed due to issues with our vendor, please note that you received a full refund promptly. We received two communications regarding your order, and we always aim to resolve any issues as quickly as possible. If you have further concerns, please feel free to contact us directly.

Horticulture Source からの回答

2025年2月13日

Thank you for your wonderful 5-star review! We're thrilled to hear that you found the exact product you needed and that we could help with the delivery address change. It’s great to know your order arrived quickly and that you're very happy with your experience. We truly appreciate your support and look forward to serving you again!

Horticulture Source からの回答

2025年2月13日

Thank you for your feedback. We’re sorry to hear you’re unhappy with your purchase. We do accept returns on defective or mis-shipped items; however, please note that your order was a special order item, which is non-returnable if you change your mind. Our return policies are clearly stated at the time of purchase. If you have any questions or concerns, please feel free to contact our customer support team—we’re here to help.