U was helped find my parcel as one part went missing through the del company The item was well packed but I did not use the item as my husband passed away sadly Hot bin had the item back but sad... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Ordering and delivery were super quick and easy. I still haven’t managed to get the bin to heat up, although I’ve started it up from scratch twice now. I thought I’d followed all the instructions. It’... もっと見る
Easy to order, kept updated regarding delivery. Light and easy to manoeuvre and clear instructions. It took just 10 days to really heat up and I've been topping up as the level falls. I'm looking forw... もっと見る
企業が回答しました
Excellent product that was received really well. It hasn't got to a really high temperature but has reached 20 Degrees. Hoping it will get higher.
企業が回答しました
企業情報
当該企業による記述
HOTBIN is passionate about composting and getting more people to do it! With the HOTBIN range of hot composters more types of waste can be recycled more quickly into rich, peat-free compost. Reaching 40-60c, HOTBIN uses hot composting methods to help to recycle more types of home and garden waste into compost and reduce the amount of waste sent to landfill. No turning or tumbling required. Designed and made in the UK.
HOTBIN Brand Promise
当該企業による記述
- We're committed to support you
- At HOTBIN, our promise is simple: if you have enough waste, there is no reason you cannot successfully hot compost with HOTBIN. We’re not just selling you a bin, we’re here to help you turn food and garden waste into rich, usable compost, confidently and consistently. Our dedicated customer support line is available 5 days a week, ready to guide you through every stage, from first setup and getting the temperature up, to troubleshooting and fine-tuning your routine. Whether you’re a complete beginner or an experienced composter, we’ll support you with clear, practical advice until you are satisfied you are up and running. If you ever feel stuck, unsure, or just want reassurance that you’re on the right track, please call our free phone number 0808 168 8499. With HOTBIN, you’re not on your own we’re here to help.
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4.5
優良
746件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great composter and excellent service
Love my hotbin! It's been -2'c outside but my bin has been hitting 55'c and is absolutely chomping through my food waste, clippings and rabbit bedding. Looking forward to opening it up in another month or so 😁. Great product from hotbin composting and excellent service. Speedy delivery.
2025年11月17日
HOTBIN Composting からの回答
Thank you for you review.
We are pleased to hear that you are so happy with your HOTBIN. Its great to hear that even at this time of year you are achieving temperatures over 50°c.
Happy HOTBIN Composting.
The HOTBIN Team
Easy to order
Easy to order, was told when it would come and was delivered in the time frame I was told.
2025年11月24日
HOTBIN Composting からの回答
Thank you for you review.
We are pleased to hear that your HOTBIN arrived on time.
Happy HOTBIN Composting.
The HOTBIN Team
Delivered on time
Delivered on time , clear instructions and the HOTBIN is now starting to warm up and it is December.
2025年11月17日
HOTBIN Composting からの回答
Thank you for you review.
We are pleased to hear that your HOTBIN is starting to heat up and wish you happy HOTBIN Composting.
The HOTBIN Team
It arrived on time
It arrived on time, is exactly as described, early days so not up to temperature yet.
2025年11月20日
HOTBIN Composting からの回答
Thank you for your review.
We are happy to hear that your HOTBIN arrived on time. The temperature will start to rise as soon as the HOTBIN is about half full and remember to use the internal thermometer as you may find the temperature is hotter inside than the reading on the lid thermometer.
Happy HOTBIN Composting
The HOTBIN Team
Wonderfully helpful responses to questions
I have had some wonderfully helpful responses to email questions. This is a very different approach to composting. I am enjoying the challenge of getting it going.
2025年11月18日
HOTBIN Composting からの回答
Thank you for your review.
We are glad that you have had helpful responses and a positive experience with our customer support team. They are always happy to help with any query no matter how big or small.
The HOTBIN Team
Simple purchase and rapid delivery
2025年11月18日
HOTBIN Composting からの回答
Thank you for your review.
We are happy to hear that you received your HOTBIN quickly and we wish you happy HOTBIN Composting.
The HOTBIN Team
Cap for hot bin liquid outlet
Delivery was reasonably quick and the product was what I needed but it was impossible to separate the cap and the adapter without tools and considerable force.
2025年11月13日
HOTBIN Composting からの回答
Thank you for your review.
We are sorry to hear that you have experienced some difficulties with the liquid fertiliser cap. Sometimes this can be a little tricky to separate much like a drinks bottle.
We will make sure this feedback is passed onto our design team for future modifications.
The HOTBIN Team
New thermometer working!
2025年11月13日
HOTBIN Composting からの回答
Thank you for your review.
Great to hear that your HOTBIN thermometer is working. We wish you happy HOTBIN Composting and we are always here to help should you require any assistance.
The HOTBIN Team
Great delivery and product.
2025年11月7日
HOTBIN Composting からの回答
Thank you for your review.
We are happy to hear that you received your HOTBIN quickly and we wish you happy HOTBIN Composting.
The HOTBIN Team
Disappointed
Delivery & Bin excellent but I am finding it very hard to get bin to correct temperature tried hot water bottle a few times to no good result disappointed with results but will keep trying
2025年11月10日
HOTBIN Composting からの回答
Thank you for your review.
It can take some time for the heat to be generated in the HOTBIN and it needs to be at least half full to accomplish this. That said the HOTBIN will still be breaking down the waste at temperatures below 40°C.
If you are experiencing difficulties, please do not hesitate to contact our customer support team on freephone 0808 168 8499 or via email help@hotbincomposting.com.
The HOTBIN Team
HOTBIN Composting からの回答
Thank you for your review.
We are happy to hear that you have received your HOTBIN and have already started your HOTBIN Composting adventure. We wish you happy HOTBIN Composting and we are always here to help should you require any assistance.
The HOTBIN Team
Easy to order and prompt delivery.
Easy to order and prompt delivery.
I have received good follow up advice, thank you.
2025年10月31日
HOTBIN Composting からの回答
Thank you for your review.
We are happy to hear that you have received a good purchase experience and that the follow up advice was also helpful. We wish you happy HOTBIN Composting.
The HOTBIN Team
HOTBIN Composting からの回答
Thank you for your review.
We are delighted to hear that your order arrived safely.
Keep HOTBIN Composting!
The HOTBIN Team
HOTBIN Composting からの回答
Thank you for your review.
We are delighted to hear that your HOTBIN arrived safely and on time. Happy HOTBIN Composting.
The HOTBIN Team
I have had the Hotbin for 4 years
I have had the Hotbin for 4 years. Sadly the bin never composted food waste properly even after 5 months or more it was always smelly wet mushy food waste. When you lift the lid it is crawling with worms and wood lice and flies in the summer. Although it was placed in a sunny spot and I could see at times it got to 40C. I also have an issue with the polystyrene construction which is very flimsy. The bin has become misshaped and stretched so the hatch doesn’t make a good seal anymore. I really don’t think this is worth the price.
2025年11月22日
自発的なレビュー
HOTBIN Composting からの回答
We’re sorry to hear that your hot composting experience hasn’t been as positive as you’d hoped. We’d really like to work with you to get things running smoothly again.
To achieve hot composting temperatures, it’s important to continue adding chopped waste, woodchip, and paper/card in the right proportions each week. From what you’ve described, the “mushy” food waste suggests the mix may be a little too wet. This is a common issue and can usually be resolved by adding extra paper or card to help absorb the excess moisture.
We also noticed that your order was placed through one of our retailers. Have you had the chance to contact them about your experience over the past few years?
Regarding the misshaping of your HOTBIN, this may indicate a fault. If you could kindly send some photos and details to our customer support team at help@hotbincomposting.com, we’ll be happy to investigate further and provide guidance on both the product and its operation.
We genuinely want to help you get the best results from your HOTBIN, and we look forward to working with you to resolve these concerns.
The HOTBIN Team
Outstanding customer service!
Karen at HotBin was just outstanding to deal with - she's a huge asset to the firm.
2025年10月28日
HOTBIN Composting からの回答
Thank you for your review.
We are very pleased to hear that you had a positive experience with our customer service team. We will pass on your comment to Karen.
The HOTBIN Team
HOTBIN Composting からの回答
Thank you for your review.
We are very pleased to hear that you are happy with your order and delivery. Happy HOTBIN Composting.
The HOTBIN Team
Great stuff
That you had holes in the box so we could carry it. Quick delivery, nothing missing, nothing broken, instructions to use box to start us off x
2025年10月31日
HOTBIN Composting からの回答
Thank you for your review.
We are delighted to hear that you are happy with your order and delivery. Thank you for the feedback on the hand holes in the box that is very helpful to know you found them useful.
Happy HOTBIN Composting.
The HOTBIN Team
HOTBIN Composting からの回答
Thank you for your review.
We are very pleased to hear that you are happy with your order and delivery. Happy HOTBIN Composting.
The HOTBIN Team
Shoddy
Product OK and I have two others of long standing. However service abysmal.
I ordered and paid for bin and stand. Stand did not arrive. Company said it was for some unconvincing reason sent separately. Contacted them twice but no answers. Referred the matter to my solicitor. Don’t expect such shoddy behaviour from a small company, worse than NHS.
2025年10月14日
HOTBIN Composting からの回答
We are sorry to hear that your order was not fulfilled in full, however we do believe that our customer service team have been in touch to rectify this.
Due to the HOTBIN’s dimensions we are restricted with what we can send on one consignment, therefore do have to send the plinth on a separate consignment which does mean that sometimes these are unfortunately not delivered at the same time as the HOTBIN unit.
Please get in touch with our team via our freephone number 0808 168 8499 or via email help@hotbincomposting.com if you have any further queries.
The HOTBIN Team
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