U was helped find my parcel as one part went missing through the del company The item was well packed but I did not use the item as my husband passed away sadly Hot bin had the item back but sad... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Ordering and delivery were super quick and easy. I still haven’t managed to get the bin to heat up, although I’ve started it up from scratch twice now. I thought I’d followed all the instructions. It’... もっと見る
Easy to order, kept updated regarding delivery. Light and easy to manoeuvre and clear instructions. It took just 10 days to really heat up and I've been topping up as the level falls. I'm looking forw... もっと見る
企業が回答しました
Excellent product that was received really well. It hasn't got to a really high temperature but has reached 20 Degrees. Hoping it will get higher.
企業が回答しました
企業情報
当該企業による記述
HOTBIN is passionate about composting and getting more people to do it! With the HOTBIN range of hot composters more types of waste can be recycled more quickly into rich, peat-free compost. Reaching 40-60c, HOTBIN uses hot composting methods to help to recycle more types of home and garden waste into compost and reduce the amount of waste sent to landfill. No turning or tumbling required. Designed and made in the UK.
HOTBIN Brand Promise
当該企業による記述
- We're committed to support you
- At HOTBIN, our promise is simple: if you have enough waste, there is no reason you cannot successfully hot compost with HOTBIN. We’re not just selling you a bin, we’re here to help you turn food and garden waste into rich, usable compost, confidently and consistently. Our dedicated customer support line is available 5 days a week, ready to guide you through every stage, from first setup and getting the temperature up, to troubleshooting and fine-tuning your routine. Whether you’re a complete beginner or an experienced composter, we’ll support you with clear, practical advice until you are satisfied you are up and running. If you ever feel stuck, unsure, or just want reassurance that you’re on the right track, please call our free phone number 0808 168 8499. With HOTBIN, you’re not on your own we’re here to help.
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4.5
優良
746件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I needed a replaced tool
I needed a replaced tool for getting compost from my bin but it has had a lot of use before the handle came off. Reasonable price and came quickly.
2025年10月20日
HOTBIN Composting からの回答
Thank you for your review, we are glad to hear that your raking stick was replaced and arrived quickly.
The HOTBIN Team
Compost purchase
Ordering Compost material straight forward by phone. Staff v helpful. Composting material delivered on time. Prices competitive.
2025年10月24日
HOTBIN Composting からの回答
Thank you for your review.
Great to hear that are team were helpful and you managed to order without any issues.
The HOTBIN Team
HOTBIN Composting からの回答
We are pleased to hear that our team were able to assist with your query. If you require any further advice, please do not hesitate to get in contact.
Thank you for your review.
The HOTBIN Team
A great way to recycle food waste and garden waste
I love to way it compost the food and garden waste into compost in such a short period. My plants have benefited from the liquid the hot bin produces. I am impressed
2025年10月24日
HOTBIN Composting からの回答
It’s great to hear that you are pleased with your HOTBIN and how quickly it has produced compost.
Thank you for your review.
The HOTBIN Team
Fantastic product!
2025年10月14日
HOTBIN Composting からの回答
We are delighted to hear that you are pleased with your HOTBIN. Thank you for your review.
The HOTBIN Team
Customer friendly and was able to…
Customer friendly and was able to provide me with the assistance I needed
2025年6月10日
HOTBIN Composting からの回答
Thank you for your review.
We are pleased to hear that our team were friendly and able to assist you with your query. If you require any further advice, please do not hesitate to get in contact.
The HOTBIN Team
Please make your return policy…
Please make your return policy absolutely clear for customers who are unable to go online & therefore order by phone. Cost me £50 of price to return. Delivery company surprised
2025年10月8日
HOTBIN Composting からの回答
Thank you for your review.
We understand your frustration regarding the return cost. Whilst this is visible in our online returns policy on our website, we will look into making this clearer on the customer order confirmation for those who order via phone.
The return cost reflects the size and classification of the product, which couriers often consider as ‘ugly freight’ due to its bulk. This unfortunately results in higher return shipping fees.
Please be assured that we regularly review our freight arrangements to ensure we’re offering the most cost-effective options possible. We sincerely apologise that this return cost wasn’t made clearer at the time of your order however we do appreciate your feedback as we continue to work towards improving the experience for all customers.
The HOTBIN Team
HOTBIN Composting からの回答
Thank you for your review.
We are pleased to hear that you received a quick response from the team. If you require any further advice please do not hesitate to get in contact.
The HOTBIN Team
Expensive for compost
2025年10月13日
HOTBIN Composting からの回答
Thank you for your review.
The HOTBIN is at the premium end of the composter range, however it does produce compost a lot quicker than traditional methods and allows you to compost a wider variety of waste types too.
The HOTBIN Team
I have never received the goods I…
I have never received the goods I ordered. They were resending them and they never arrived again.
2025年10月13日
HOTBIN Composting からの回答
Thank you for you review.
Apologies that you have not received your order. Please be assured this is not a regular occurrence and we will do all we can to sort this for you.
Our dispatch team have been informed of this and should be in touch shortly to rectify this with you.
The HOTBIN Team
HOTBIN delivery on time
Received HOTBIN on time only problem delivery didn’t wait to see if I was in dropped off at neighbour's
2025年10月6日
HOTBIN Composting からの回答
Thank you for your review.
Apologies that the delivery driver did not wait for you to answer. Please be assured we will pass this feedback onto our external courier company.
The HOTBIN Team
Great product
Great product, does what is says in the marketing info. Delivered as pr, great service. Thank you.
2025年10月1日
HOTBIN Composting からの回答
Thanks for leaving your review and we are glad to hear that you are happy with the service so far. If you have any composting queries in the future please do get in touch.
The HOTBIN Team
Wood chippings
The ordering and delivery process was quick and efficient. I purchased wood chippings but was slightly disappointed to find thick pieces of cane bamboo mixed in. The product is more expensive compared to others, and I chose it because I expected the highest quality. This is why I deducted one star from my rating.
However, I do realise that mistakes happen and the overall product is, quality.
2025年9月23日
HOTBIN Composting からの回答
Thank you for your review.
We are sorry to hear that you have received woodchip that is not of the standard we would expect. Please can you get in touch with our customer service team help@hotbincomposting.com who will be happy to look into this for you - if you have any photo's that would be great.
The HOTBIN Team
HOTBIN Composting からの回答
Thank you for your review.
We are glad that you have received fast service.
Happy HOTBIN Composting.
The HOTBIN Team
So excited to use our Hotbin
So excited to use our Hotbin. Very easy to order and it was delivered quickly.
2025年9月30日
HOTBIN Composting からの回答
Thank you for leaving a review about your positive HOTBIN experience so far. If the team can be of any assistance in the future please do get in touch!
The HOTBIN Team
Very easy to set up
Very easy to set up, only just purchased , hopefully will reap the benefits next spring.
2025年9月22日
HOTBIN Composting からの回答
Thank you for your review - we are glad to hear you are all set-up and ready to go! The team are always happy to help with composting queries so please get in touch if you need us!
The HOTBIN Team
HOTBIN Composting からの回答
Thank you for your review, we are glad to hear of your positive experience so far with HOTBIN. If the team can be of any help in the future please do get in touch.
The HOTBIN Team
Did my research and settled on??
Did my research and settled on a HotBin… called and spoke to super helpful customer service and also found online support and videos super helpful too.. set my HotBin up this weekend following advise from HotBin and temp coming up nicely… very happy with the result, super easy to use, wish I’d known about this HotBin ages ago!! Highly recommend both the product and support service..
2025年9月29日
HOTBIN Composting からの回答
Thank you for your review - we are glad to hear you have had a positive experience with our brand to-date and that your HOTBIN is heating up nicely. The team are always on hand to help so if you have any further composting queries please do get in touch with us.
The HOTBIN Team
Brilliant composters
This is my second Hotbin as I now have lots of composting to do and I think they are great, (if a bit expensive)
2025年9月22日
HOTBIN Composting からの回答
Thank you for your review - we are glad to welcome you back as a repeat customer! If you have any composting queries in the future, please do get in touch with us.
The HOTBIN Team
Very good product
Easy to order, quick delivery and easy to assemble and use. Also a talking point for visitors! So far heating up quickly although too early for compost to be made.
2025年9月25日
HOTBIN Composting からの回答
Thank you for your review - we are glad to hear you are hot composting already! HOTBIN certainly can be a talking point - many customers give their HOTBIN a name, so if you haven't already maybe get your thinking cap on! If you have any further composting queries please do get in touch with us.
The HOTBIN Team
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