www.hotel.info レビュー 

751
TrustScore 5段階評価の4

4.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

In linea di massima si , mancano delle specifiche all'interno dell'offerta, nel mio caso che ho scelto un Hotel che accettava animali, ho scoperto che accettano solo cani di piccola taglia, suggeri... もっと見る

5つ星のうち5の評価

hotel.info is possibly the best site for bookings in Europe! I booked multiple hotels and guest house locations throughout August of 2016 and every single one was exactly what was expected. There w... もっと見る

5つ星のうち5の評価

Stanza molto grande e pulitissima. Splendida posizione della struttura sul porto fluviale di Havelbarg. Ottimo il ristorante con terrazza sul fiume. Consigliatissima una visita notturna al vecchio cen... もっと見る

5つ星のうち5の評価

I have used hotel.de many times. It provides great information. You can sort hotels by distance from the train station, get real realistic reviews about the rooms, price etc. It is the best. Very... もっと見る

企業情報

  1. ホテル

当該企業による記述

HOTELDE is one of the leading online hotel reservations services in the world. Business and private customers book hotels in all categories at daily updated, special rates through hotelde all over the world quickly and free of charge.HOTELDE GmbH offers under the web addresses www.hotel.de and www.hotel.info a free hotel reservation service in more than 290,000 hotels throughout the world.


連絡先

4.1

ほぼ満足

TrustScore 5段階評価の4

751件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(751)

過去12か月のレビュー数: 0

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

GENTILEZZA E CORDIALITA'

Accoglienza e disponibilita' per info eccezionale, avevamo prenotato una matrimoniale ci e' stato assegnato piccolo appartamento con tutti i confort , pulizia eccelsa. Ci torneremo sicuramente.

2018年11月6日
自発的なレビュー
5つ星のうち1の評価

Very disappointed

Hi,

For me you have zero stars, but I can't remove this and write my opinion.
I sended an email to claim a reservation made with you And you didn't respond to me.
Do you really want to know my opinion?

Regards,
Miguel Silva

2018年11月4日
自発的なレビュー
www.hotel.info ロゴ

www.hotel.info からの回答

Hey Miguel,
we're sorry to hear that you didn't receive any reply to your request. Please write the regarding process number in your review so that we can take a look at your request and give you an feedback afterwards.
Kind regards
Dominik

5つ星のうち2の評価

very poor show…

The booking info did not confirm positively that I would have parking, which I had requested. Also, no check in or out details/ times??
When I rang the to enquire, I learned it was not only NOT the hotel number, but also I would be charged 13 pence a minute for it! What an absolute cheek! Really angry. Bad impression....
I put the phone down... so still no information..
M.Ryan

2018年10月31日
自発的なレビュー
www.hotel.info ロゴ

www.hotel.info からの回答

Hey Michael,
thank you for your review.
We would like to check your request. Therefore please write us the request to socialmedia@hotel.de giving the regarding process number so that we can take a look at it and give you an feedback afterwards.
Kind regards
Dominik

5つ星のうち2の評価

hotel description and LOCATION was a…

hotel description and LOCATION was a lie service lousy no english reception couldnt accept ANY credit card or USD or EURO ended up walking miles to ATM to get RMB to pay the jerk

2018年10月20日
自発的なレビュー
www.hotel.info ロゴ

www.hotel.info からの回答

Hey Laurence,
thank you for your review.
Please write us a full review with your process number to support@hotel.de and use the word "Trustpilot" in the headline. We will check the situation and give you an feedback afterwards.
Kind regards
Dominik

5つ星のうち4の評価

All good from our point of view.

We booked through hotelinfo before reading any reviews on the website. Had we done so, not sure we would have used them but have to say that we had no trouble whatsoever with them. We booked an apartment for a long weekend in UK and all went as expected. Email confirmation with all contact info if needed and email a few days before our visit to tell us info on the city and weather report. All good from our point of view.

2018年10月10日
自発的なレビュー
5つ星のうち5の評価

I have used Hotels.de for many years

I have used Hotels.de for many years, particularly when booking hotels within Germany. I have always been very satisfied with how they represent the properties listed on their site. Never had a bad experience!

2018年10月8日
自発的なレビュー
5つ星のうち1の評価

Categories

Yehiel
Review of HOTEL DE
Yehiel
Yehiel
3 reviews
Star 1
Star 2
Star 3
Star 4
Star 5
Published 29 hours ago
you have been warned !!

you have been warned !!! The site lacked credibility, I ordered a hotel in Poland, the site informed me that the order was received, and then sent me a letter stating that the hotel is full of delicious room available. I booked a room in another hotel and on another site. The hotels.de website started sending me many messages that my journey to the hotel started, meaning it would charge me for a room I would never get. I called dozens of times to the site and asked to cancel the reservation, since I would never get a hotel room in Krakow. The representatives did not understand me at all and told me there was nothing to do. The cost of the calls was very high, the new hotel room cost me a lot more than the spare room, nothing helped me, just after the week explanations for further calls, the site and the hotel informed me that I will not be charged for the booking. One big nightmare, do not go near this scam website

2018年9月29日
自発的なレビュー
www.hotel.info ロゴ

www.hotel.info からの回答

Hey Yehiel,
thank you for your new message.
I'm are very sorry for the circumstances that occured and would like to offer you our support. Please send us and your process number together with information what exactly happened to support@hotel.de, in the headline you can write your booking number. I would like to look into this further and find out, what went wrong.
Kind regards,
Marko

5つ星のうち1の評価

Peor no puede ser

Peor no puede ser , no aconsejo a nadie hacer reservas a traves ésta pagina. Desorden total! Aprovechan de la gente.

2018年9月17日
自発的なレビュー
www.hotel.info ロゴ

www.hotel.info からの回答

Hey Elena,
we're sorry to hear you're unhappy with our service.
Please write us your issue with the word "Trustpilot" and the regarding process number in the headline to support@hotel.de so that we can find a solution.
Kind regards
Dominik

5つ星のうち1の評価

My worst-ever experience.

My worst-ever experience.
I'll never use hotel.info again.
Hotel.info offered me only "standard room" without any condition.
But, when I reached the hotel, a staff told me that my reservation was invalid, because my reservation was for a customer over 65 year old or for a customer who celebrated its birthday on that day.
Hotel.info offered me JPY 278, but I had to pay JPY 3974.

全くおすすめできません。

2018年9月2日
自発的なレビュー
www.hotel.info ロゴ

www.hotel.info からの回答

Hello Yo,
thank you very much for your review.
We're sorry for the circumstances that happened with your booking. Please write us an E-Mail with your reference Number and the word "Truspilot" in the headline so that we can take a look at the issue and we can look for a proper solution.
Greetings
Dominik

5つ星のうち1の評価

Very Disappointed

Booked a stay using Hotel Info.

Arrived at Gosforth Travel Lodge.
Our booking was made but they would not accept the price we had been given even though we had a copy of our booking and price.

We were charged an extra £30 for one a one night stay. Travel Lodge said we had booked through a third party so had nothing to do with them.

Hotel Info and Travel Lodge need to decide if they are going to work together or not.

This totally ruined a our night so won't be using Travel Lodge or Hotel Info in the future.

Colin McQuigg

2018年8月22日
自発的なレビュー
www.hotel.info ロゴ

www.hotel.info からの回答

Hello Colin,
we are sorry, the hotel charged you with more than confirmed. I would like to take care of this and check your booking.
If you send me your booking number, I'll take care of this right away.
Also, in such situations our customersupport can help you and is available around the clock on +49 / 800 – 5112111.
Kind regards,
Marko

5つ星のうち4の評価

servizio ottimo

servizio ottimo, descrizione chiara dei contenuti.
da consigliare

2018年8月10日
自発的なレビュー
www.hotel.info ロゴ

www.hotel.info からの回答

Ciao Daniele,
Grazie mille per il tuo feedback positivo.
Siamo lieti di sapere che il nostro servizio ti ha anche convinto!
Cordiali saluti,
Carolin

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報