Hoteles Globales レビュー 107

The staff were friendly and tried their best with a tired and tatty building. The decking and laminate flooring were dangerous and broken.
The food although a good choice was often cold and undercooked.
The balcony floor was uneven, the room was very basic for a 4* hotel more like a 2*.
They do not like giving extra coffee or milk.
There was limited or no extraction in the bathroom making mold on the side of the bath and floor. After a shower it was so slippy we had to put towels on the floor to stop us falling.
It was a nightmare hotel and I will never go back.

Nous avons séjourné au Globales Montemar, à notre arrivée, la réception nous a donné la clef de notre chambre, malheureusement, cette dernière était déjà occupée ! Nous sommes retournés à la réception pour leur annoncer notre surprise, la réception me demande combien de temps la personne occupant cette chambre va-t-elle rester, j'ai répondu poliment que je ne travaillais pas à l’hôtel ! On me répond qu'elle va en informer son chef. Au bout d'un quart d'heure d'attente, je demande gentiment s’il ne serait pas possible d'obtenir une autre chambre, libre si possible. Réaction surprenante, les 3 réceptionnistes sont gavées, je les dérange, elles ont autre chose à faire, j'insiste gentiment, au bout de 15', elles me trouvent enfin une chambre disponible, dans le dernier immeuble en haut de la cote, à 10' à pied, au 2eme étage sans ascenseur, avec la clim qui fuit et les portes de la douche cassées, un peu sale, mais libre ! Je tiens à décerner une dédicace spéciale à Carmela et Gaby de la réception pour leur incompétence et leur antipathie du client.

Stayed at Globales Panama in Mallorca in May and despite the reviews, we enjoyed our stay. We didn’t do all inclusive as we wanted to experience local food and prefer the beach to a pool. The room was modern with plenty of space. The cleaning could have been better, the shower drain was clogged with hair and bathroom floor had not been cleaned properly before our arrival. People have complained about the lift but we never really waited longer than a couple of minutes. The food was ok, some days better than others but plenty of choice. They have lots of European guests and so naturally appear to cater accordingly, lots of fresh fruit, yoghurts etc as well as fried breakfast food. Omelettes made to order too which were nice. The temperature of the food could have been better but they did have chefs cooking fresh meats and fish during the evening service. The only other down side was the staff clearing the tables sounded like they were throwing the plates and cutlery into their trays from 4 feet away so avoid sitting near their stations! Seagulls also made an appearance in the outside seating area. The staff were all friendly and welcoming. You absolutely get what you pay for so think some of the reviews are a bit harsh considering the price. Excellent location if you like getting out and seeing the island, there’s a bus stop around the corner that has buses every 15 minutes to Palma so we did this on a couple of days and once got the old train to Sóller which was absolutely stunning! Well worth the €40 as this gets you the tram down to the port too. Overall nice hotel, excellent location and perfect if you’re not one to complain about absolutely everything all of the time (British culture at its finest!)

2 weeks main holiday at Palmanova Palace. Would say 3 star. Room very basic, very little shelves or drawers. Pool area is okay and most of the staff are good. Entertainment staff are very good. The huge disappointment is the food. It is disgusting. Half of the items you have no idea what it is. Apart from the soup everything is cold. The snack bar at the pool is worse. Same 5 items every day, all of them cold and chicken nuggets are so hard they could break your teeth on them. I would not book a Globales Hotel again in case they are all the same. The second week we went down town for lunch just to get something hot.

I had a very uncomfortable experience at Globales Palmanova Palace. I understand hotels may have policies regarding overnight guests, and I was prepared to cooperate and discuss any charges. However, I was shocked to be charged almost €100 for having a guest over for one night — more than the cost of my own room.

More importantly, the situation was handled in an intimidating and aggressive manner. The receptionist, Miguel, came to my room while I was in the shower, repeatedly threatened to call the police despite our cooperation, and later waited outside my room after I had specifically asked not to be followed. As a solo female guest, this made me feel unsafe and distressed.

The issue could have been handled calmly and professionally, but instead it became unnecessarily hostile. Avoid this hotel at all costs if you don’t want a horrible experience on your vacation.

The rooms live up to a 3-star standard. The food and dining area are a complete inferno of noise and are only manageable if you arrive right at opening time and eat quickly.
The pool areas are nice, but there is very little shelter from the wind.
They should not be allowed to advertise having a gym, as there are about 10 tiny pathetic items that they call equipment.

Globales maioris, Mallorca er et af de bedste hoteller vi har været på! Det var så hyggeligt, god service og altid nogen at spørge om hjælp! Vi havde de bedste oplevelser med Louis fra medarbejderteamet og Diana fra receptionen! Der var oplevelser hver dag flere gange om dagen som fx. Vandgymnastik, basket, bue og pil, bordtennis med meget meget mere! Der var bl.a linedancing og bingo om aftenen og børne disco for børn! Vi kommer helt sikkert tilbage hertil!🥹

Stopped in Globales palmanova in April not a 4 star hotel maybe a 3 .check in was ok had to wait till 3pm to get in the room which was very basic but clean shower was not good at all tea and coffee were supplied but no water though they may have a completely bottle in the fridge but had to go to shop.wifi rubbish safe in room they wanted 11 euros per night to use this didn’t bother food was terrible same every night Luke warm and tasteless on brighter note bar staff were very good .hotel probably suit stag and hen parties no for couples

Queríamos una habitación familiar tenemos dos pequeñas y cabíamos bien en una habitación con dos camas y sofá cama pero no está permitido no quedaban habitaciones familiares un engaño,tuvimos que adquirir dos habitaciones.luego no tuvieron empatía no fueron capaces de avisarnos que no había servicio de piscina y toboganes entretenimiento para niños que menos que avisar cuando la reserva se está haciendo por teléfono y con niños.nada de nada no insinuaron nada otro engaño ,y cuando llegamos al hotel pues nos llevamos un chasco,piscinas sin agua y todo el entretenimiento cerrado hasta el 24 de abril.nosotro no miramos la página del hotel entera llamamos directamente al ver qué había toboganes y el fallo fue no preguntarles nosotros.si veis que vamos con niños tener empatía y avisar a los clientes. No quisieron cancelarnos una de las noches siquiera.asi que fue un tostón de hotel para nosotros y los niños no volveré a esta cadena de hoteles en la vida.muy mala experiencia y dinero mal gastado.

Maden var hurtigt ensformig og kedelig en del af personalet opførte sig som om de var en sur diktator det skal dog siges der var også behagelig personale blev ikke given det hotel værelse Jeg var blevet lovet og poolen var en frygtelig skuffelse den var iskold

De kamer zijn achter haalt van de ouderdom. Lampen hangen scheef. En de laminaatvloer is hoog nodig aan vervanging toe. Dit is voor gehandicapten een struikel punt en überhaupt niet hygiënisch. Deze vloer ligt totaal uit elkaar. De foto's die vermeld staan op eigen site of andere site komen totaal niet overeen met de aangeboden kamers. Dit is misleidend en oplichting. Er staat uitzicht op de omgeving wij keken uit op de parkeerplaats. Geen terras konden niet buiten zitten ect. Zeer gehorrige hal en kamers. Kluis is stuk en zit niet vast. Geen bank aanwezig op de kamer.

Fantastic week at Globales Calas Viñas — great food, loads of variety, and brilliant staff throughout, notably the bar, reception and dining teams. Excellent value for money and a lovely atmosphere. We’ll definitely be back as we enjoyed it thoroughly!

Just returned from two weeks in the Globales Cala Blanca in Menorca. What a fabulous hotel. Fantastic staff right across the board. Animation team were outstanding, so enthused and happy. Brilliant day time and evening entertainment. The hotel is spotless there is always someone cleaning something. Food was amazing, so much choice, well cooked and presented. Bar staff were so professional and I never queued once for a drink. All staff so friendly. My only suggestion would be no ball games in the pool but you cannot fault this hotel. Travelled 11/8/25. Two adults and a ten year old. Travelled with TUI and they were brilliant on all levels as well.

TUI Suneo Tamaimo Globales - Tenerife
DO NOT BOOK THIS HOTEL

Cockroach infestation that is not managed by the hotel staff. In total we had a minimum of 20 in our room.
We stayed in Puerto Santiago, Tenerife and we could not relax or sleep. The hotel is overrun with cockroaches. TUI reps were unhelpful. They told us to request a room change and the hotel refused.
I would recommend the area but not the hotel

We (family of 4) have just returned from a weeks vacation at the above…

Do not bother… nowhere near value for money!

Key Issues
• Cockroach infestation – over three evenings we found cockroaches in our apartment, as well as on sunbeds during the day and around the bar at night. This caused such distress to our teenage daughters that all four of us slept in one room despite paying for a two-bedroom apartment. We were advised that the room had been treated with a chemical spray after our complaint but I do not believe this was done.
• Unhelpful staff – poor attitude from many staff, bar closing before advertised hours, and unresponsive management.
• Food repetition & poor quality – lunch and dinner menus almost identical daily, forcing us to eat out despite being all-inclusive.
• Repeated key card failures – at least five reprogramming trips to reception.
• Departure day inconvenience – allocated a shower room on the 5th floor while luggage was on the 1st floor, then forced to carry items down four flights when the lift didn’t work.

We recently stayed at Globales Lord Nelson in Santo Tomás, Menorca, and overall, we had a good experience with a few areas that could be improved.

10 days/half board/adult only

Reception & Staff:
The reception area was lovely and very clean. Staff were polite, friendly, and welcoming, creating a positive first impression. Check-in was smooth and straightforward.

Food & Dining:
The food was a highlight, with a great variety each day featuring different international cuisines. We especially enjoyed the self-serve ice cream maker — a fun touch that allowed us to make our own cornetto-style treats.

Entertainment:
Daytime entertainment was excellent. A young woman worked tirelessly to engage guests in activities such as archery, shooting, boules, and more. She was incredibly enthusiastic and even continued her role in the evenings, showing real dedication. Evening entertainment was also impressive — we enjoyed karaoke nights, live acts, and a particularly memorable magic show. However, all entertainment finished rather early at 10:30 PM, at which point the main lights came on abruptly. Considering this is an adults-only hotel, we expected the evening atmosphere to continue a little longer.

Bar Service:
The bar staff were friendly and attentive, contributing to a relaxed and enjoyable atmosphere throughout our stay.

Room & Cleanliness:
We stayed on the first floor in a room with an inland-facing balcony. The room was generally clean, and beds were made up perfectly each day. However, there were several issues:
• The sink had black mould in the overflow and grime around the plug hole.
• The toilet layout was awkward — it faced the vanity unit directly, requiring you to sit sideways with your knees under the sink. The toilet seat was loose and unstable, which made it uncomfortable, particularly at night.
• Housekeeping appeared inconsistent. A piece of fabric in the shower remained untouched for over two days, indicating that cleaning was not thorough.
• Unfortunately, my Banana Boat after-sun lotion with a pump dispenser went missing from the room. I suspect it was mistaken for a cleaning product. When I raised the issue at reception, it wasn’t taken seriously — the receptionist didn’t write anything down, and I felt dismissed. This left me frustrated, especially after a day in the sun when I needed the lotion.

Conclusion:
Despite some room-related issues and the early end to evening entertainment, we had a good stay overall. The food, entertainment, and friendly staff — particularly in the bar and activity areas — made for an enjoyable holiday. With a few improvements in housekeeping and guest support, this hotel could offer an even better experience.

I stayed at Globales Costa Tropical from July 26th to August 2nd, and while the location and facilities might seem acceptable for a 3-star hotel, the experience was completely ruined by a theft carried out by hotel staff and the shocking attempt by reception to cover it up.

On our second morning, after breakfast, we went to the pool around 10am. About an hour later, my partner returned to the room to find her watch and rings missing – items she had only just taken off before going to the pool. The room was locked, the windows shut, no signs of forced entry. Only hotel staff could have accessed the room.

We immediately went to reception, who were visibly flustered. First, we were told no cleaners work on Sundays. When we pointed out that the maid carts were outside our door, they quickly changed their story. It was eventually admitted that a maid had entered our room “by mistake” – but we were told she left right away. So why did our valuables go missing? No explanation. Just repeated deflection.

What followed was a disgrace. No manager came to speak with us, despite being told they were “called.” Instead, we were surrounded by several members of the cleaning staff, all speaking Spanish and all asking one thing: “Did you pay for the safety deposit box?” As if not paying for extra security somehow made it acceptable for staff to steal from our room.

We asked for the police to be called. Reception told us there were none available and if we wanted to report the crime, we’d have to travel 1.5 hours to the main police station. It was obvious: they wanted us to drop it. They weren’t interested in helping. This was a deliberate attempt to discourage a report and protect the staff involved.

After we raised the issue, the cleaning staff refused to service our room for the rest of the week. Bedding and towels were only changed when we complained. We also heard from other guests who had valuables stolen during their stay, so this is clearly not an isolated incident.

Yes, the pool was clean, the food was fine, and the room itself was decent – but none of that matters when your belongings are stolen by hotel staff and management actively tries to cover it up.

Avoid this hotel. Don’t be fooled by the cheap price – you’ll pay far more if your valuables go missing and you’re left with no support, no responsibility, and no justice.

I stayed at Globales Fuengirola, Spain. Look tired and outdated. Breakfast is not so yummy but big choices; dinner is good, lots of choices, hot and clean food, staff are very friendly and polite. Rooms are clean and Reception staff are helpful too.

Globales Estepona
Not a four star hotel
Cheap entertainment, constant ques for the bars.
Wouldn't go again

Just back from spending a week at the Globales Santa Lucia, Palma Nova, and can honestly say we will not be returning. We stayed there back in 2021 and were so impressed with it then that we decided to go again for our holiday this year. This hotel has a 4⭐️ rating from TUI but unfortunately based on our stay we struggle to give this hotel more than a 2⭐️ So much has changed for the worse since our previous visit. We absolutely love Palma Nova and the one and only good thing about the Santa Lucia is the location which is right on the beach front and near all the bars, restaurants & shops.

The room was average in size and the bathroom was outdated. The air con in the room was not very good and we would recommend leaving one of your door cards in the slot permanently so the air con is left on all day. There was one morning when we discovered a large cockroach like bug on the floor near the bed which was still alive! The shower gel provided by the hotel was nearly empty and remained that way throughout our stay so just as well we bought our own. There are 3 lifts in the hotel but you have to wait quite some time to get one and when it comes it is usually full .

We were Half Board and all we can say is thank god we didn’t go All Inclusive! The food was poor and not much selection and was luke warm. There was always a queue at the freshly cooked food station as there was always only one person doing it. The coffee machines kept running low and breaking down and when you were lucky to get a cup it was disgusting. The orange juice machine was unpredictable and on more than one occasion it came out clear! The waitresses were miserable and we struggled to get a smile from them and they were slow in clearing the used plates from the tables. Only good thing was we were always able to get a table.

The day we arrived we were lucky to get some sun-beds around the pool purely because it was around 5pm and people had left to get ready for dinner! We had one other pool day where we managed to get the last sun-beds on the upper level which has wooden decking and as the day goes on gets red hot and burns your feet! The cushions on the sun-beds were filthy due to the dirt on the floor and some of the umbrellas were bent and broken. These were the only two days we were able to go around the pool as every morning from 7am there was a queue of people with their towels from the pool entrance extending to the restaurant entrance. Despite there being signs everywhere stating no reserving beds people were doing this and then disappearing for hours and the hotel & TUI reps did nothing about it and they didn’t even enforce their own rules! We had to spend the rest of our holiday paying €25 a day to go to the beach as we had no other choice and we certainly wasn’t going to get up at 7am to join the queue for sun-beds. There were not enough beds for the amount of guests staying at the hotel unless you want to pay extra for a Superior Room where you had your own rooftop pool & beds. On the day we were leaving and waiting for our coach we witnessed another guest complaining to the TUI reps about reserving sun-beds and they just brushed it to one side. It would seem they are only interested when you are spending money on their excursions! Also if you want to buy drinks around the pool the bars are cashless, which we only discovered by fault. Apparently you need a fob which you upload cash onto and use this to pay, something that was not explained to us when checking in or by TUI. Towels are available to hire with a €10 deposit however if you want the towel changed at any point you have to pay €1 each time.

Recommendations:
- make sure you take extra Euros because unless you want to be getting up super early every morning you will end up having to pay to go on the beach.
- Avoid going All Inclusive. If this hotel offered Bed & Breakfast we would have gone for that option.
- If you prefer being around the pool and can afford to, go for Superior Rooms as they have their own rooftop pool & beds.