Hoteles Globales レビュー 

I stayed at Globales Costa Tropical from July 26th to August 2nd, and while the location and facilities might seem acceptable for a 3-star hotel, the experience was completely ruined by a theft carried out by hotel staff and the shocking attempt by reception to cover it up.

On our second morning, after breakfast, we went to the pool around 10am. About an hour later, my partner returned to the room to find her watch and rings missing – items she had only just taken off before going to the pool. The room was locked, the windows shut, no signs of forced entry. Only hotel staff could have accessed the room.

We immediately went to reception, who were visibly flustered. First, we were told no cleaners work on Sundays. When we pointed out that the maid carts were outside our door, they quickly changed their story. It was eventually admitted that a maid had entered our room “by mistake” – but we were told she left right away. So why did our valuables go missing? No explanation. Just repeated deflection.

What followed was a disgrace. No manager came to speak with us, despite being told they were “called.” Instead, we were surrounded by several members of the cleaning staff, all speaking Spanish and all asking one thing: “Did you pay for the safety deposit box?” As if not paying for extra security somehow made it acceptable for staff to steal from our room.

We asked for the police to be called. Reception told us there were none available and if we wanted to report the crime, we’d have to travel 1.5 hours to the main police station. It was obvious: they wanted us to drop it. They weren’t interested in helping. This was a deliberate attempt to discourage a report and protect the staff involved.

After we raised the issue, the cleaning staff refused to service our room for the rest of the week. Bedding and towels were only changed when we complained. We also heard from other guests who had valuables stolen during their stay, so this is clearly not an isolated incident.

Yes, the pool was clean, the food was fine, and the room itself was decent – but none of that matters when your belongings are stolen by hotel staff and management actively tries to cover it up.

Avoid this hotel. Don’t be fooled by the cheap price – you’ll pay far more if your valuables go missing and you’re left with no support, no responsibility, and no justice.

I stayed at Globales Fuengirola, Spain. Look tired and outdated. Breakfast is not so yummy but big choices; dinner is good, lots of choices, hot and clean food, staff are very friendly and polite. Rooms are clean and Reception staff are helpful too.

Globales Estepona
Not a four star hotel
Cheap entertainment, constant ques for the bars.
Wouldn't go again

Just back from spending a week at the Globales Santa Lucia, Palma Nova, and can honestly say we will not be returning. We stayed there back in 2021 and were so impressed with it then that we decided to go again for our holiday this year. This hotel has a 4⭐️ rating from TUI but unfortunately based on our stay we struggle to give this hotel more than a 2⭐️ So much has changed for the worse since our previous visit. We absolutely love Palma Nova and the one and only good thing about the Santa Lucia is the location which is right on the beach front and near all the bars, restaurants & shops.

The room was average in size and the bathroom was outdated. The air con in the room was not very good and we would recommend leaving one of your door cards in the slot permanently so the air con is left on all day. There was one morning when we discovered a large cockroach like bug on the floor near the bed which was still alive! The shower gel provided by the hotel was nearly empty and remained that way throughout our stay so just as well we bought our own. There are 3 lifts in the hotel but you have to wait quite some time to get one and when it comes it is usually full .

We were Half Board and all we can say is thank god we didn’t go All Inclusive! The food was poor and not much selection and was luke warm. There was always a queue at the freshly cooked food station as there was always only one person doing it. The coffee machines kept running low and breaking down and when you were lucky to get a cup it was disgusting. The orange juice machine was unpredictable and on more than one occasion it came out clear! The waitresses were miserable and we struggled to get a smile from them and they were slow in clearing the used plates from the tables. Only good thing was we were always able to get a table.

The day we arrived we were lucky to get some sun-beds around the pool purely because it was around 5pm and people had left to get ready for dinner! We had one other pool day where we managed to get the last sun-beds on the upper level which has wooden decking and as the day goes on gets red hot and burns your feet! The cushions on the sun-beds were filthy due to the dirt on the floor and some of the umbrellas were bent and broken. These were the only two days we were able to go around the pool as every morning from 7am there was a queue of people with their towels from the pool entrance extending to the restaurant entrance. Despite there being signs everywhere stating no reserving beds people were doing this and then disappearing for hours and the hotel & TUI reps did nothing about it and they didn’t even enforce their own rules! We had to spend the rest of our holiday paying €25 a day to go to the beach as we had no other choice and we certainly wasn’t going to get up at 7am to join the queue for sun-beds. There were not enough beds for the amount of guests staying at the hotel unless you want to pay extra for a Superior Room where you had your own rooftop pool & beds. On the day we were leaving and waiting for our coach we witnessed another guest complaining to the TUI reps about reserving sun-beds and they just brushed it to one side. It would seem they are only interested when you are spending money on their excursions! Also if you want to buy drinks around the pool the bars are cashless, which we only discovered by fault. Apparently you need a fob which you upload cash onto and use this to pay, something that was not explained to us when checking in or by TUI. Towels are available to hire with a €10 deposit however if you want the towel changed at any point you have to pay €1 each time.

Recommendations:
- make sure you take extra Euros because unless you want to be getting up super early every morning you will end up having to pay to go on the beach.
- Avoid going All Inclusive. If this hotel offered Bed & Breakfast we would have gone for that option.
- If you prefer being around the pool and can afford to, go for Superior Rooms as they have their own rooftop pool & beds.

Our room was on the 4th floor with a view of the pool and sea which I think was one of the better rooms except for the ants or running around the floor.
The lifts to the rooms are very small so if you're at all cloister phobic then they are not for you.
There was no information in the rooms regarding what's included/ meal times/ TV so had to ask reception to photocopy the one they had at reception.
The food in the restaurant was lovely with a nice selection and something for everyone.
The pool area was ok apart from the usual idiots putting towels on sun beds at 5am. More sun-beds are urgently needed.
The staff were pleasant apart from the man on the desk when we had to leave early due to a medical issue. All we got was a ok and a grunt as we handed him our room keys. The most friendly person we met at the hotel was the TUl rep.
We have been to all inclusive hotels around the world and have to say that what is included in this hotel is very limited.
I can't say if this hotel would be for you as l have no idea what you would compare it to but for us, we think there are far better ones.

Had a wonderful stay at Globales Bouganvilla, Sa Coma, Majorca. Can’t fault the whole thing. The staff were friendly, the food was amazing, brilliant facilities, great entertainment.

Having read other reviews about Globales hotels in Mallorca I'm very glad I chose the Palmanova Palace. Plus points are the food which was some of the best I've had at even 5 star hotels. There was bingo and entertainment every evening which you don't always get. The staff were efficient and friendly too. Another plus point is it's a 5 minutes walk to the beach and bus stops to Palma and Santa Ponsa, which we loved. Also there are dozens of restaurants of many varieties just 5 to 10 minutes away. Now for the minus points: The swimming pool was on the small side but there were always sunbeds available without the need to reserve them early morning. There weren't many all inclusive cocktails available and my favourite, piña colada, would have cost €6.50. There was no kettle in the room and we missed our tea and coffee. The wardrobe was small with not enough clothes hangers. The air conditioning was too loud so I had to switch it off at night. Thankfully it wasn't that hot so I made do with having the balcony door wide open. Despite all this I would recommend it as a fair priced budget hotel.

We went to the hotel GLOBALES in Palma. You say it’s 4 star . I think you need to change it to 3 star . The staff fantastic hotel clean but what lets this hotel down is the food . Breakfast cold as eggs are fried before hand and left in the trays . If you get the food right you can say 4 star but not st the moment .

Me (in wheel chair) my Daughter & grandaughter (Autistic) arrived at 20.30 to be given a small room with 3 beds 1 a pop up we said this isn't suitable they told us to come back tomorrow morning so I did to be told they didn't have anything else so we continued when for breakfast wasn't very nice at all so for the rest of are stay we went out for breakfast tea wasn't the best also so we went out for that also staff not very nice to be honest all that was good about are stay was the location

Can't moan you get what you paid for ! Animation team George was great. He helped make our holiday. Thanks George!
Not much around this time of year but the Irish bar malaghans was great fun 😀

Great location
Great staff
Great food

Only 2 negatives;
1) The bar closes at 8.30pm
2) If you don't get a Sea view then you're staring at a big white wall(we did get the sea view and definitely worth the money)

I stayed at Globales Samoa, Mallorca.
And had a great time there for 15 days.
With special compliments to the staff at the reception who were so friendly and the restaurant that made such delicious and different food every day (for 500+ guests.....its wooow!)

Globales Palma nova.
Arrival 16/09/24-23/09/24.
Arrived around 1:30pm Spanish time.
All inclusive.
Reception staff were short and unwelcoming!.
We were given the room key only to find one of them didn’t work. We had to walk down 7 flights of stairs due to there being only 2 lifts for the Hotel which held only 4 persons or 2 persons with luggage.
The room key was reprogrammed.
The room door had to be shoulder barged to open it.
Room very small, curtain had small rips in it. Hand soap dispenser didn’t dispense any soap. Ants were seen in the Bathroom just around the door frame. We had no food/ drinks in the room as a result of seeing ants. This was reported on several occasions.
We were given what we called our gambling chips in exchange for a drink. The chips are kept behind the bar and only given back once you return your glass/ plastic beaker!. One can only assume this is keep the pool area tidy so only minimum staff are needed on duty.
The bar staff, reception staff were to say the least miserable. They were unwelcoming and at times rude slamming drinks down when asked for one. They came across as not wanting to serve anyone.
The pool area lacked any atmosphere , no music nothing.
The restaurant was small, we only ate Breakfast and evening meal as we went to the beach each day.
The food was limited and of our quality, not very hot. I spotted an ant in the yogurt!!.
I made our bed everyday of our stay yet the chamber maid still didn’t clean the room fully putting towels we had left to be changed back in the bathroom. I know this as I left a make-up mark purposefully in one corner of a towel.
Empty bottles of water were left in the room and not taken from the room by the maid.
Once we were leaving we were not asked if we’d had a good stay the staff just didn’t seem to care.
I wouldn’t recommend or stay there again.
Seriously you need to clean your act up aswel as the rooms.

Globales Costa Tropical - we have just come back from a weeks stay.

Firstly, good points. The hotel itself was really nice. Rooms - we had 127 & 128 - and were very spacious and clean - shower was amazing. The pool area was lovely and there were plently of sunbeds. Pool was salt water and cold, but you need that as got very hot! Staff - all staff where fab, especially the entertainment guy - he worked so hard and tried to get people involved. The only bad members of staff we came across was the daytime receptionist who was extremely rude to us - we had mistakenly picked up the wrong suitcase from the coach and when we alerted him his response was "its not my job, i dont work for you!" The other stroppy one was the lady on the pool bar - dont think she smiled one!

The only criticism i have about this hotel was the food. Although edible, it was clear that anything served at lunchtime was then served at dinner. Food was not of a high quality, but then what do expect from 3 star. Alcoholic drinks - apart from the lager, the other drinks were no very alcoholic whatsoever - could not taste the gin!

Overall, a lovely holiday

Ophold på Hotel “Globales condes de Alcudia”

Den dårlige ferie startede da vi åbnede døren til værelset.

Der var skimmelsvamp rundt om / i aircondition.

Derudover rokkede sengene, håndklæderne var slidte og hullede.

Der var 1 stikkontakt på værelset som blev brugt til tv.

Der var fuld lys på gangene om natten som lyste under døren. Ingen lys på altanerne om aftenen så man havde mulighed for at sidde og læse / hygge.

I spisesalen var mange af glassene beskidte.

Der var kun 1 elevator der virkede, men det var vist tit der var sådan ifølge de andre hotelgæster som kom der regelmæssigt.

Livredderen var ubehøvlet og grov i munden både overfor voksne (os selv inkluderet) og børn.
Forlod tit sin plads for at snakke i baren feks eller bag hotellet for at ryge.
Sad flere gange og faldt i søvn.

Desuden var det meget ubehageligt at sælgere rendte rundt inde på hotellets udendørs område hele dagen / aften

Det var skuffende, at disse problemer ikke blev løst trods gentagne henvendelser til hotellets personale, som desuden også påstod at det ikke var skimmelsvamp, der var på værelset / badeværelset og ikke kunne svare på hvorfor der ikke var lys på altanerne om aftenen.

Vi forsøgte at kontakte receptionen flere, men uden held at få en tilfredsstillende løsning mht skimmelsvamp.
De ville ikke give os et nyt værelsedet medmindre vi betalte 25 euro ekstra om dagen, istedet sendte de en rengøring op med en våd klud for at vaske det af men det er ikke en ansvarlig løsning mht skimmelsvamp.

Efter flere dage lykkedes det os at få rejseselskabet til at betale så vi kunne få et andet værelse

Hvis jeg skal sige noget positiv om hotellet er det beliggenheden og kold Pepsi i hanen.

Efterfølgende har jeg villet klage til selve globales koncernen over hotellet og medsende billeder,
Men har ikke kunne finde en mail adresse og de har kun en kontakt formular på deres hjemmeside hvor de ikke svarer, og på Instagram undviger de også med platte besvarelser.

Så forvent ikke at kunne klage over hotel og deres medarbejdere til Globales hovedkontor.

We are just back from a lovely all inclusive week at this amazing hotel. It is spotlessly clean, and the staff are so friendly. Big shout out to Pablo on reception, he is fantastic, funny, and has a brilliant memory. The food was great with plenty of choices at breakfast, lunch, and dinner, they also have vegetarian options. There is snack bar too, where you can get hotdogs, burgers pizzas, fruit salad, salad, and everyday between 4 and 5 they do the most delicious churros with chocolate sauce.This is a very family oriented hotel, we felt so relaxed and safe, our son (age 7), loved the pool and its 2 water slides.

Entertainment is ok, but it is aimed more toward the French, Spanish, Italian, and German guests, the Brits were basically left to it. That said, you make your own entertainment, making friends and having fun.

The beach is only a 5 minute walk away, and is stunning, also the local shops and bars are literally just across the road.

We are very much looking forward to going back next year.

Thank you Hotel Globales Samoa, it's been a pleasure.

Cala Blanca, Menorca - Globales Meditterani Hotel.
Just back home from a great holiday! Although a large hotel with many guests, the service was amazing. It was meticulously clean and tidy. Staff work incredibly hard and were always lovely, helpful and professional.
There was a HUGE amount of food which was delicious. A few things not quite to taste, but with so much to chose from it wasn't a problem. Catering for so many people and the standard never wavered.
Being all inclusive meant 3 meals each day plus additional 'snacks' were available - pizza, salad, burgers, bread, cheese, beer, wine, soft drinks! There was only a couple of hours each day when some sort of food wasn't available.
Housekeeping was amazing, again the staff worked incredibly hard to keep our rooms clean and tidy with fresh towels.
Pool water was tested regularly and grounds well tended and tidy.
All in all, a pretty high standard throughout.

Attenzione a prenotare questa struttura..offre la cancellazione gratuita, e nel caso cancellate anche se abbondantemente nei termini, vi addebita la penale di cancellazione,infatti soggiorno prenotato il 3 luglio per il 30 luglio ,disdetto il 10 luglio per cambio di programma, all’atto della cancellazione il sito mi dava conferma dell’avvenuta corretta operazione, il 4 di Agosto mi ritrovo addebitato sulla carta di credito la penale per mancata cancellazione .Dopo diverse mail mi dicono che la cancellazione a loro non risulta. Fate Attenzione!!!

Enjoyed the first couple of days, felt unwell, when I got home went to drs, after tests they found I have a form of E.Coli

Where do I start, beds hard, pillows harder, room only brushed and smelled of damp all the time, smell of human faeces in the entertainment area, (we gave that a miss) £12 per strip for bingo, there were 3 adults?? Very very expensive, government tax had to be paid out of your holiday spending money, had to pay for the use of their towels, had to pay a euro to use a plastic cup to which you got a token and had to bring the cup back for another drink staff all on the side of other nationalities shall we say, but frogs legs jump into the picture, staff very rude, no food or drink after a 3 hr delay at the airport and an hrs transfer after dropping other holidaymakers off, we had 2 autistic children with us and at Manchester airport they couldn't have been kinder but had no lanyards left so we were given a card to give to reception when we arrived, who didn't have a clue what it was, we asked for some water and maybe somewhere to buy or get. Something to eat, to be told we have nothing, ee had to leave the hotel to get water for the kids and ourselves in the hotel next door, this by the way was the same named hotel, but we had to pay one euro per bottle, there was 5 of us so we had 2 bottles each!!! All inclusive, no water in the room?? £5.500 this cost us for 10 days, absolute extortionate, we feel we didn't get any value for money at all.
Due to kids disabilities we had to have a space at the end beds by the pool so if they had any major .meltdowns we were able to manage this out of the public eye so to speak so we were up early 7am to reserve 4 sunbeds although there was 5 of us the kids could share, this was also the preferred space because they don't do well with crowds or strangers, only for one particular man who I can only say took an instant dislike to us and started to bully an autistic 8 year old off the lounger and proceed to throw the towel off it, thanks to a guy next to us standing up for us, I dread to think what would have happened, we didn't see thus but God help him if we did, when we were told, (we were only getting a drink at the outside bar by the way) we approached the man who pretended he couldn't speak English and started shouting at us, then had the cheek to report us to reception, we as did everyone explained what had happened around the pool and the complaints team then understood it was his fault, he went on again to do this (no child involved this time) again we didn't see him but he was told again he couldn't remove our property, again flailing his hand and shouting he walked away but making it his business to stare at us every chance he got!! Co.plaints team said he would be thrown out if anything else happened and police would be involved he left the Monday we left the Saturday. Until then we couldn't enjoy ourselves at all.
The food was quite nice I'd say although repetitive, but we ate out a good few times due to the cockroaches in the dining room, I've never seen this before and we are very widely travelled, we ate at a fabulous restaurant called Natalie's on the front most of the time and the food was amazing, in the words of my grandson 7 star rating,
Will never be returning to Globales Palma Nova again. This was also the general feeling of all the people we spoke to, oh and when we arrived, we paid for a pool view, we were given a pokey little corner room who's balcony was about 3ft in a triangle, changed to next door to family as requested as hel0 was needed with the children.