We stayed at Villa Graziadio Executive Center at Pepperdine University from Sept.18th to the 19th. We were charged $468 for a horrible, dirty, disgusting room and Hotel Planner promised we would get o... ãã£ãšèŠã
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Ricardo is the perfect person for helping people with their hotel reservations. I called to book a certain hotel but he said it was full. He then offered to find another hotel for me! Great serv... ãã£ãšèŠã
Shinette did a wonderful job helping me navigate motels and pet policies for my upcoming mini vacay to enchanted Rock! She was very very nice and very very accommodating and I really appreciated her h... ãã£ãšèŠã
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My decision to find a hotel was last minute during my drive across country. Hotel planner provided multiple options that made it quick and easy to find an awesome location close to my route of travel.... ãã£ãšèŠã
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HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique âClosed User Groupâ discount rates.
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11780 U.S. Hwy 1 N N600, 33408, Palm Beach Gardens, ç±³åœ
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4.2
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Extremely helpful!
2026幎9æ27æ¥
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HotelPlanner.com ããã®åç
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Very easy to find and book hotel
2026幎9æ19æ¥
HotelPlanner.com ããã®åç
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Nice gentlemen thst helped me book
Nice gentlemen thst helped me book
2026幎9æ27æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Great time they fund me a great room
Great time they fund me a great room
2026幎9æ26æ¥
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HotelPlanner.com ããã®åç
Weâre so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Joey was very helpful in findingâŠ
Joey was very helpful in finding exactly what I wanted. He spoke clearly and was easy to understand.
Very polite and professional.
2026幎9æ25æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Doing grate job
Doing grate job. Very experienced person on the line. Thanks
2026幎9æ25æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
It Was Caring
It Was Caring, Professional And Extremely Helpful In Regards To Making My Reservation Understandable And Easy. Thank You Very Much.
2026幎9æ25æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
1st hotel twice what showed on lineâŠ
1st hotel twice what showed on line then hotel they recommended next booked found out after on review had bed bugs so called back to cancel and booked with Beat Western (had great reviews) almost same spot. Then after cancel 1at booking in less then 10 minutes didnât get full refund!
2026幎9æ20æ¥
HotelPlanner.com ããã®åç
Greetings Kim,
Thank you for reaching out. Please be advised that we reached out to the property and requested a courtesy cancellation, but were advised that the penalty will not be waived for this reservation. Please keep in mind that our ability to issue a refund for the reservation is subject to the hotel's discretion. As a gesture of good faith we provided a 50% refund. Please let us know if we can be of any further assistance!
Kindly,
Melanie P.
Aiden was super helpful and made itâŠ
Aiden was super helpful and made it easy I did another whole booking because he was so helpful!
2026幎9æ25æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
It was very easy
It was very easy. I entered the dates location price range and type of rooms needed. In less than an hour I had multiple offers and was able to book 17 rooms for our group.
2026幎9æ23æ¥
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Anthony have done terrific job inâŠ
Anthony have done terrific job in helping in upgrade my hotel room. Quick and efficient. Thanks and God bless
2026幎9æ25æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Room reservations
The service provided was excellent and kind. She understood my need and made sure I got what was requested.
2026幎9æ24æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
some issues with spelling otherwiseâŠ
some issues with spelling otherwise very helpful!
2026幎9æ24æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Better service
2026幎9æ17æ¥
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Donât believe ANYTHING the Representative says!!
Was told that there would be no penalty if i needed to cancel reservation if i paid $ 758.xx. ( we have a recent transplant patientbtraveling for wedding and health is not guaranteed) when the âreceiptâ came it declared a one night penalty- i immediately called again - Justin said he would open an investigation into situation - Iâm unhappy at being LIED to by your âagent/representativeâ!!!!!
2026幎9æ21æ¥
HotelPlanner.com ããã®åç
Hello,
We'd love to help clarify! After taking a closer look at your reservation, we see that it was booked as a pay-at-hotel reservation, so we did not charge your card; the hotel handled the charge. Therefore, since the charge to your card was processed by the hotel, any refunds will need to come directly from them as well. For easier communication, we will provide the hotel's phone number: (864) 833-1800. If you have any further questions or concerns, please feel free to contact us at Reviews@HotelPlanner.com.
Kindly,
Melanie P.
Tina was incredibly helpful andâŠ
Tina was incredibly helpful and diligent in her work. Thanks for assisting with an add-on to my existing reservation, Tina!
2026幎9æ24æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Great customer service
Elethu was kind and friendly. She was extremely knowledgeable and ask the appropriate questions. She also took the time to confirm everything for accuracy prior to booking my room!
2026幎9æ24æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Fast & courteous
Fast & courteous, gave me all info needed. Thank u April.
2026幎9æ23æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Shandy Paul was a great help
Shandy Paul was a great help. Everything was explained and what I was expecting.
2026幎9æ23æ¥
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HotelPlanner.com ããã®åç
Weâre so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Jason was very polite and extremelyâŠ
Jason was very polite and extremely helpful. Jason is one of the few Customer Service people I have dealt with. That is a pleasure to work with. And I donât remember the date I made the reservation so I just picked a date.
2026幎9æ9æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
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