We stayed at Villa Graziadio Executive Center at Pepperdine University from Sept.18th to the 19th. We were charged $468 for a horrible, dirty, disgusting room and Hotel Planner promised we would get o... ãã£ãšèŠã
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He knew that I had special needs like a handicap accessible room and a king bed and I was grateful that he found one for me. He was very thorough and professional and checked around all locations to f... ãã£ãšèŠã
Ricardo is the perfect person for helping people with their hotel reservations. I called to book a certain hotel but he said it was full. He then offered to find another hotel for me! Great serv... ãã£ãšèŠã
Shinette did a wonderful job helping me navigate motels and pet policies for my upcoming mini vacay to enchanted Rock! She was very very nice and very very accommodating and I really appreciated her h... ãã£ãšèŠã
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HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique âClosed User Groupâ discount rates.
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11780 U.S. Hwy 1 N N600, 33408, Palm Beach Gardens, ç±³åœ
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4.2
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Voucher near impossible to use
Last month you didn't get the requested reservation in Hershey PA, but charged me $1580 anyway. Charge came from your Florida office so took a while to track down. No refund given or offered, but I have a voucher for the amount. Having a great deal of difficulty using the voucher. Made and canceled reservations to make them in Hotel planner then hotel won't take voucher. Finally got one of 3 reservations to take voucher. YOUR ERROR, MY ONGOING HEADACHE!!!!!! Didn't know I was talking to hotel planner, who broke into my call somehow. Grr.
2026幎9æ16æ¥
HotelPlanner.com ããã®åç
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Helpful consultant. My consultant was very helpful inâŠ
My consultant was very helpful in booking my rooms.
2026幎9æ5æ¥
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Very efficient and attentive
Very efficient and attentive. Was able to process our reservations in no time at all!
2026幎9æ17æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Totally double the room cost I had 3âŠ
Totally double the room cost I had 3 rooms booked and the one I booked with you was over a hundred + dollars more. Not cool never again and I will post this so people know no I'm not very happy at all so . I m average and its my fn birthday .
2026幎9æ17æ¥
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HotelPlanner.com ããã®åç
Greetings,
Weâd love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
Site qui accepte des faussesâŠ
Site qui accepte des fausses réservations avec de fausses cartes, qui ne fonctionnent pas au final.
2026幎9æ17æ¥
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HotelPlanner.com ããã®åç
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
HotelPlanner.com ããã®åç
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Generally I literally HATE speaking toâŠ
Generally I literally HATE speaking to offshore reps about a US service issue. But the customer service and support provided by Rhea Mae was world class. She was exceptionally detailed, KIND and very professional. Even her inabilities were explained and she guided us through a very amicable resolve. If I could give her 10
Stars she definitely deserves it.
2026幎9æ16æ¥
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HotelPlanner.com ããã®åç
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I thought I was calling the hotelâŠ
I thought I was calling the hotel directly, I was wrong.
Did not like the computer trying to get my information and it did turn me over to a person that did get us a room at the hotel of our choice.
We ended up deciding to do 2 nights at the same hotel. So I called back and ended up with a different booking company. Which I was not expecting.
We ended up having booked the same hotel for consecutive nights 2 different prices and now we have 2 reservations not 1.
We are not traveling till December so weâll see if there are any issues at that point. I really hope that we donât.
The person we talked to was very nice and very accommodating.
2026幎9æ10æ¥
HotelPlanner.com ããã®åç
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Agent was extremely courteous andâŠ
Agent was extremely courteous and professional
2026幎9æ16æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Christyâs Ley did a fantastic jobâŠ
Christyâs Ley did a fantastic job handling my voucher and reservations. Thank you
2026幎9æ16æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I greatly appreciated the assistance IâŠ
I greatly appreciated the assistance I was given by Mark. Very pleasant gentlemen. A relative recommended your hotel so we are looking forward to coming. Thank you.
2026幎9æ16æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Clean and warm welcoming entering theâŠ
Clean and warm welcoming entering the facility. Towel set for 2 peoples instead of 4. I stayed 2 days had to go and buy towels. Spider webs in corners overall room fresh but air conditioning system made to much humming noise. UNACCEPTABLE with issues. I recommend the place just handle the issues.
2026幎9æ3æ¥
HotelPlanner.com ããã®åç
We appreciate you bringing this to our attention and value your feedback. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotelâs own review pages so it can be addressed by their team. Thank you for choosing HotelPlanner.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Sh had a soothing and professional âŠ
Sh had a soothing and professional demeanor. She patient with this customer in clarifying my arrangements.
2026幎9æ15æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
10 out of 10 help
2026幎9æ15æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
He went way out of his word to find aâŠ
He went way out of his word to find a room next to Jimmy star house
2026幎9æ15æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
It was hard for me to find a room
It was hard for me to find a room. I called you and my problem was solved. Thanks
2026幎9æ10æ¥
HotelPlanner.com ããã®åç
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Very well helpful walked me through theâŠ
Very well helpful walked me through the steps on getting everything ready for our stay he was tremendously a big help and I thank him for that.
2026幎9æ14æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Thank you
Thank you, Alvin. You delivered a smooth and seamless reservation experience from start to finish. You built rapport naturally early in the conversation, helping create a welcoming and engaging customer experience. Your call flow was organized and confident, making the booking process easy to follow while maintaining a professional and conversational tone throughout. Great work creating an efficient and positive reservation experience. Kudos to you
2026幎9æ14æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Kathleen was very helpful and sweet
Kathleen was very helpful and sweet. I wish that I could deal with her every time.
2026幎9æ2æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Exceptional service and her willingnessâŠ
Exceptional service and her willingness to help was outstanding.
2026幎9æ14æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
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