We stayed at Villa Graziadio Executive Center at Pepperdine University from Sept.18th to the 19th. We were charged $468 for a horrible, dirty, disgusting room and Hotel Planner promised we would get o... ãã£ãšèŠã
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He knew that I had special needs like a handicap accessible room and a king bed and I was grateful that he found one for me. He was very thorough and professional and checked around all locations to f... ãã£ãšèŠã
Ricardo is the perfect person for helping people with their hotel reservations. I called to book a certain hotel but he said it was full. He then offered to find another hotel for me! Great serv... ãã£ãšèŠã
Shinette did a wonderful job helping me navigate motels and pet policies for my upcoming mini vacay to enchanted Rock! She was very very nice and very very accommodating and I really appreciated her h... ãã£ãšèŠã
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HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique âClosed User Groupâ discount rates.
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11780 U.S. Hwy 1 N N600, 33408, Palm Beach Gardens, ç±³åœ
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4.2
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Exceptional service and her willingnessâŠ
Exceptional service and her willingness to help was outstanding.
2026幎9æ14æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I asked him to book a reservation thatâŠ
I asked him to book a reservation that was a refundable reservation not to do an add on refund plan where I can only refund if Iâm sick or family is sick and not for personal reasons. I now cannot cancel the reservation and Iâm stuck
2026幎9æ10æ¥
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HotelPlanner.com ããã®åç
Greetings,
Weâd love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
Efficient and professional.
2026幎9æ14æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I needed to change a hotel reservationâŠ
I needed to change a hotel reservation and was well taken care of. Well explained and very accommodating.
2026幎9æ14æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
The person was very helpful.
2026幎9æ14æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I called so many time at reservationâŠ
I called so many time at reservation line try to book a room. Seems hotel and reservation have lack of communication.
2026幎9æ13æ¥
HotelPlanner.com ããã®åç
Greetings,
Weâd love to help! Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
The booking agent was veryâŠ
The booking agent was very knowledgeable and patient and polite!
2026幎9æ14æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Tracey was a stellar customer serviceâŠ
Tracey was a stellar customer service rep, and she was very efficient with helping me!
2026幎9æ14æ¥
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HotelPlanner.com ããã®åç
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Quick and stressless
The consultant was very kind and quick to help in a rather stressful situation. She found us a hotel and had us booked in minutes. She was superb. Thank you!
2026幎9æ13æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
He was just Excellent service friendlyâŠ
He was just Excellent service friendly and so nicely helpful
2026幎9æ13æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Weâre so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Jose was very friendly andâŠ
Jose was very friendly and accommodating. Thank you!
2026幎9æ13æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Weâre so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
worked everything out
2026幎9æ12æ¥
HotelPlanner.com ããã®åç
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
You put my first name down as guest,soâŠ
You put my first name down as guest,so it did not match my identification. so I could not check in.
2026幎9æ12æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Iâd love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Great communication with me
2026幎9æ11æ¥
HotelPlanner.com ããã®åç
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The AI persona was able to checkâŠ
The AI persona was able to check various places for availability, which was good. Couldnât always tell what the prices would be for each selection so I could choose between various options. Had some trouble understanding a couple words. But not bead.
2026幎9æ10æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Weâre so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Called reservations for informationâŠ
Called reservations for information about rooms and raters. Tanya was very informative. She knew the answer to every question I asked.
2026幎9æ11æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Great Customer Service
Riya was very helpful when my first hotel choice was unavailable. She was able to get me closer to my venue & with several discounts at a different hotel. She was also very pleasant.
2026幎9æ11æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Ankita was very professional andâŠ
Ankita was very professional and patient. She helped me located the hotel that i was comfortable for my stay.
2026幎9æ11æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Friendly
Friendly, knowledgeable, and accommodating. Willing to please. Thank you!
2026幎9æ11æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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