The agent gave me lots of misinformation and charged me almost twice the actual rate. She also told me there was only one left, and that is not even close to true. Finally the Fairbridge hotel is bey... ãã£ãšèŠã
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He knew that I had special needs like a handicap accessible room and a king bed and I was grateful that he found one for me. He was very thorough and professional and checked around all locations to f... ãã£ãšèŠã
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Ricardo is the perfect person for helping people with their hotel reservations. I called to book a certain hotel but he said it was full. He then offered to find another hotel for me! Great serv... ãã£ãšèŠã
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Shinette did a wonderful job helping me navigate motels and pet policies for my upcoming mini vacay to enchanted Rock! She was very very nice and very very accommodating and I really appreciated her h... ãã£ãšèŠã
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HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique âClosed User Groupâ discount rates.
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11780 U.S. Hwy 1 N N600, 33408, Palm Beach Gardens, ç±³åœ
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4.2
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Friendly
Friendly, knowledgeable, and accommodating. Willing to please. Thank you!
2026幎9æ11æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Makeing the reservation easy but I hadâŠ
Makeing the reservation easy but I had a Voucher Number I could not enter. The Voucher Option did not come up on the checkout so I'm out $119.81
2026幎9æ10æ¥
HotelPlanner.com ããã®åç
Greetings,
To make use of your voucher, you can do so through our website, Voucher.hotelplanner.com, or directly by calling our customer service line at 1-888-760-8759.
Your hotel room voucher is applicable towards a single hotel reservation booked on Voucher.hotelplanner.com. You may book a hotel reservation greater than your voucher amount by using your credit card for the remaining balance after the voucher is applied on the checkout page.
You can select any hotel worldwide, for any stay dates that are available to book on Voucher.hotelplanner.com. You can book the rooms yourself on Voucher.hotelplanner.com like you normally would and choose the Voucher option at checkout.
Voucher Terms:
- Your free rooms must be booked through Voucher.hotelplanner.com (not our apps)
- Your total, including all tax recovery and service fees, but exclusive of fees charged directly by the
The property (found in the Misc. Fees/Policies section) must be the same or lower than your voucher amount
- You can only book one single transaction
- You cannot apply the voucher to an existing booking as a credit or refund
- You must book a "Pay Now" rate type
- No changes or cancellations are allowed after booking
- Your voucher can not be split between multiple bookings
Please call us at 1-888-760-8759 or email us at vouchers@hotelplanner.com for any questions regarding this voucher or your free bookings.
Kindly,
Melanie P.
The agent was very professional andâŠ
The agent was very professional and courteous. She explained everything clearly.
2026幎9æ11æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Strange request made doable!
Julia handled a potentially difficult add-on reservation with ease and I feel confident that what I requested is actually going to happen. They made the process smooth!
2026幎9æ11æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Alfredo was exceptionally great
Alfredo was exceptionally great! He found us a place to stay within our budget and went the extra mile. It was nice to work with someone who is so interactive and kind.
2026幎9æ11æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Very friendly and helpful
2026幎9æ9æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Ramon was quite delightful
Rsmon was quite delightful. Well dpoken..knew his stuff. Explained everything succinctly and made my reservations without a hitch.
Hope I get him as my agent again ! Thank You!
2026幎9æ8æ¥
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HotelPlanner.com ããã®åç
Weâre so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I informed representative my priceâŠ
I informed representative my price range as "lower end". Stated I was visiting a friend in Norridge. Asked if he had other recommendation since Loew Ohare had 0 availability. He referred me to "sister hotel" and informed me of its features. Great communicator! I googled quick and said yes. Wonderful tele conversation. So helpful. He deserves salary increase. Great front contact.
2026幎9æ8æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Great Service
Patient, professional, courteous - deserves a raise!
2026幎9æ7æ¥
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HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
HotelPlanner.com ããã®åç
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P
Very helpful!!
2026幎9æ8æ¥
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HotelPlanner.com ããã®åç
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Friendly helpful reservation clerk
Friendly helpful reservation clerk - experienced and knowledgeable
2026幎9æ8æ¥
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HotelPlanner.com ããã®åç
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The women said the pet fee was $12.50âŠ
The women said the pet fee was $12.50 and it turned out to be $25 and not included in the price paid. So she had bad information
2026幎9æ7æ¥
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HotelPlanner.com ããã®åç
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I made reservations for the Hampton InnâŠ
I made reservations for the Hampton Inn and Suites by Hilton in Lakeland, South Polk Parkway, Florida. Arrival date was September 5th 2026. Through September 7th 2026. As we arrive to the hotel we then learned our reservations was booked at the Socrum location i had to call reservations to make corrections on the location spoke with the receptionist by the name of Stephanie, home said she do not have a last name i explained to her the mix up in locations and I was told in order to make the correction she had to cancel the reservation and give us a credit voucher in the amount of $299 to use toward the new reservation at the proper location with an additional $126 that brought the new total to $389. I tried to explain to Ms. Stephanie. That this was no fault of ours. It was a clerical mistake on the business end and she was very rude. I feel we were penalized for something that was not our mistake after being on the road for 10 hours, with a six-year-old child. I truly feel that our money should be refunded to us for the problem that we encountered. And miss stephanie need to be trained better on how to talk to the customers. I truly would like to speak to someone in person about this matter. So I can explain a whole lot better. My phone number is 5043016493.
2026幎9æ5æ¥
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HotelPlanner.com ããã®åç
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request. If you have any immediate questions or concerns, please feel free to contact us at Reviews@HotelPlanner.com!
Kindly,
Briana S.
Quick service!
2026幎9æ7æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Ivan knew what he was doing got usâŠhe was very polite
Ivan knew what he was doing got us booked pretty quick
2026幎9æ6æ¥
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HotelPlanner.com ããã®åç
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
A feel good experience
The fellow we spoke to on the phone, Sajal, was knowledgeable, patient, friendly, and very, very helpful. We were impressed. He did a great job.
2026幎9æ6æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Romulo was great thank you for helpingâŠ
Romulo was great thank you for helping with my sonâs hotel reservation. I appreciate you .
2026幎9æ6æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
It was difficult understanding theâŠ
It was difficult understanding the person and they were speaking too fast. He asked for the number on my card 3 times. When I finally got a person I understood, he sent a link for my card. I was concerned about the safety of my card information. I notified my bank of possible fraud. It troubling. I received 4 reservation on my phone and the hotel had 3. It was a nightmare.
2026幎8æ30æ¥
HotelPlanner.com ããã®åç
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Ma Lourdes was helpful and efficient.
Ma Lourdes was helpful and efficient.
2026幎9æ6æ¥
èªçºçãªã¬ãã¥ãŒ
HotelPlanner.com ããã®åç
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
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