I had such a lovely experience with Hunza G! Sabeekah who handles my issue was incredibly kind, quick to respond, and genuinely helpful. They helped resolve my issue quickly and smoothly. I really ap... もっと見る
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This is my go to company for swim suits and dresses! I have over 4 swings, and 1 , dress which I receive compliments in any time I wear them! Always flattering, high quality, and comfortable!
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I've always wanted a Hunza G swimsuit and finally purchased myself one, but accidentally entered the wrong house number. Chloe with customer support reached back out to me promptly and addressed the i... もっと見る
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After purchasing a Hunza G I was so upset when it had lost its colour after 1st time use abroad- I reached out to their customer care and Ruby and Chloe were absolutely amazing! I do not know anywhere... もっと見る
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企業情報
Hunza G Ltd. について
当該企業による記述
With modern nostalgia at its core, Hunza G has grown to become an iconic brand synonymous with the beach. Its 80’s roots bringing a cool and contemporary twist to beachwear in powerful hues. With a One Size Fit mantra made possible by figure flattering fabric that flexes to sculpt and support all shapes, the secret to Hunza G is to wear it how you want to.
Hunza G's one size stance is not only an effort to remain an inclusive brand, but also reduces the risk of over-purchased sizing on a commercial level. Ethical and comfortable, each piece will see you through a lifetime and all that it brings – pre, during, and post pregnancy – as well as any other life changes your body goes through. Hunza G places emphasis on timeless pieces that hold the same value today as they will in the future. If looked after carefully, they can be passed down through the generations.
Shop Swimwear
Shop Clothing
Shop Baby & Kids
Contact Us
Our Warranty
当該企業による記述
- We offer a one-year warranty on orders purchased directly with Hunza G
連絡先
51-52 Frith Street, W1D 4SH, London, 英国
- +44 141 673 8226
- customercare@hunzag.com
- www.hunzag.com
4.3
優良
1452件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing swimwear and great customer service
Amazing swimwear. No other words needed. :) Customer service always helpful and at disposal!
I am one happy customer! :)
2026年8月6日
自発的なレビュー
Hunza G Ltd. からの回答
Hi Valentina,
Thank you so much for your lovely review! 😊
We're so happy to hear that you're loving your Hunza G swimwear and that you've had such positive experiences with our Customer Care team. Knowing you're a happy customer is exactly what we love to hear!
Thank you for your continued support - it really means a lot to us. We hope you continue to enjoy your Hunza G pieces and look forward to welcoming you back again soon!
Warmest wishes,
Lily
Good customer service
2026年8月5日
自発的なレビュー
Hunza G Ltd. からの回答
Hi Valerie,
Thank you so much for your lovely review!
We're delighted to hear that you had a positive experience with our Customer Care team. We really appreciate you taking the time to share your feedback with us.
Thank you for choosing Hunza G, and we hope to welcome you back again soon!
Warmest wishes,
Lily
Hunza G = positive experience!
I had such a positive experience with Hunza G. I absolutely love the swimwear styles, and although the particular style I ordered wasn't quite right for me, the quality completely exceeded my expectations. The material is beautiful, feels incredibly well made, and is such a lovely quality.
I also made a mistake with my order, but the customer service team responded within a day and sorted everything out quickly and efficiently. The whole process was really easy, and my order arrived in great time.
Even though I need to exchange my swimwear to find a style that suits me better, I'm more than happy to do so because the experience has been so positive. Since I don't have a store nearby, everything has to be done online, but the returns and customer service have made it a genuinely pleasant experience. I really trust the brand and feel confident that I'll find a style that works for me. I'll definitely be ordering from Hunza G again.
2026年8月2日
自発的なレビュー
Hunza G Ltd. からの回答
Hi Alex,
Thank you so much for taking the time to share such a lovely and detailed review!
We're absolutely delighted to hear that you've had such a positive experience with Hunza G, from the quality of the swimwear to the support you received from our Customer Care team. It means a lot to know that we were able to make everything feel easy and straightforward, especially when you're shopping with us online and don't have a store nearby.
We're sorry that your original style wasn't quite the right fit, but it's wonderful to hear that you're looking forward to finding one that works perfectly for you. We hope you love your new style just as much as we do!
Thank you again for your trust and support. We can't wait to welcome you back for your next Hunza G purchase!
Warmest wishes,
Lily
Significant Discoloration After a Few Wears
Sharing this because I wish I had known about the potential for significant fading before purchasing a Hunza G swimsuit. This was a big splurge for me, and I genuinely loved the fit. I was so excited to finally have a swimsuit I felt both confident and comfortable in.
I purchased the suit in April, and it had only been worn approximately three times. After spending around one hour in a pool, the exterior developed extensive gray, brown and peach discoloration. I washed and cared for it afterward, but the original color did not return.
I contacted @hunzag and provided photos, but because I purchased it through one of their stockists, I was told they could not assist and that I would need to resolve the issue through the boutique.
To be clear, I am not blaming the boutique. My concern is with the quality and color durability of the swimsuit itself, as well as the lack of support from the manufacturer. For a premium-priced swimsuit, I would not expect this level of discoloration after such limited, normal pool use.
I’m sharing my experience so other customers can make an informed decision before purchasing.
2026年8月4日
自発的なレビュー
Hunza G Ltd. からの回答
Hi Emma,
Thank you for taking the time to share your experience, and we're sorry to hear how disappointed you have been with the discolouration of your swimsuit. We completely understand how frustrating this must be, particularly when it was a special purchase and you loved the fit.
As previously explained, as the swimsuit was purchased through one of our stockists, any aftercare or product concerns need to be handled directly by the retailer from whom the item was purchased. We appreciate that this may not be the response you were hoping for, but our stockist policy is clearly outlined on our website and is applied consistently across all customers.
Whilst we understand your concerns regarding the colour, we unfortunately cannot make an exception to our policy. Doing so would create inconsistency in how we handle similar cases and would be unfair to customers who have followed the correct process through their retailer.
We would strongly encourage you to continue pursuing this with the boutique you purchased from, as they are best placed to review the item and advise on the resolution available to you.
We're sorry that we haven't been able to assist you directly on this occasion, but we do hope the stockist is able to resolve this for you.
Warmest wishes,
Lily
Do not BUY- The swim suit lost elasticity in serval…
The swim suit lost elasticity in serval areas after two years. Never washed, worn less than 10 times. Would never buy again. Customer service was not helpful. For the prices of these swimsuits they should have replaced the item.
2026年8月4日
自発的なレビュー
Hunza G Ltd. からの回答
Hi Ilene,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the outcome of your claim.
We completely understand your frustration, particularly given the investment you made in your Hunza G swimsuit. Unfortunately, on this occasion, we were unable to assist because the item was purchased over two years ago and, as part of our assessment, we found that our recommended care instructions had not been followed.
Our care guidance is in place to help maintain the elasticity and longevity of our swimwear, so we're unable to consider the resulting deterioration to be a manufacturing fault where these instructions have not been followed, particularly outside of our warranty period.
We're genuinely sorry that we couldn't provide the resolution you were hoping for, and we appreciate you taking the time to share your experience.
Warmest wishes,
Lily
Amazing customer service
I contacted Hunza G regarding an issue with a swimsuit, and their customer care team handled everything with kindness and professionalism. They responded quickly, carefully reviewed the photos I sent, and arranged a replacement for me. I really appreciated how attentive and helpful they were throughout the process. Thank you for the wonderful service!
2026年7月31日
自発的なレビュー
Hunza G Ltd. からの回答
Hi there,
Thank you so much for this wonderful review!
We're so glad our team could sort things out quickly and get a replacement arranged for you. I will be sure to pass this positive feedback on to the team.
Thanks again for your kind words!
Kindest,
Amber
Hunza G's customer service was…
Hunza G's customer service was excellent. So helpful, prompt, and informative throughout the entire process. They answered all my questions quickly and made everything easy. A great experience from start to finish!
2026年7月30日
自発的なレビュー
Hunza G Ltd. からの回答
Hi Holly,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that you had such a positive experience with our Customer Care team. Providing prompt, helpful and informative support is something we always strive for, so it's fantastic to know we were able to answer your questions and make the process as smooth as possible.
Your kind words truly mean a lot to us, and we'll be sure to share your feedback with the team.
Thank you again for your support, and we hope to welcome you back to Hunza G again soon!
Warmest wishes,
Lily
Really amazing customer service
Really amazing customer service, the response time, the attentiveness, the consideration. I don’t think I’ve experienced customer service as good as this ever before! Hunza G are a huge brand but the response I got felt like I was talking to a friend who had a little company selling bits and bobs from home and she had all the time in the world for her customers. Its really left me feeling so appreciative.
2026年7月30日
自発的なレビュー
Hunza G Ltd. からの回答
Hi Holly,
Thank you so much for your incredibly kind review.
Reading your comments has genuinely made our day! It means so much to hear that you felt so well looked after by our Customer Care team. We always aim to provide a personal, thoughtful service, so knowing that our support made you feel like you were speaking with a friend is the highest compliment we could receive.
Your kind words about our responsiveness, attentiveness and consideration are truly appreciated, and I'll be sure to share your feedback with the team - it will mean a great deal to everyone.
Thank you again for taking the time to share your experience and for choosing Hunza G. We hope to welcome you back again soon!
Warmest wishes,
Lily
It was concise and polite
I contacted the customer care team from Japan regarding a product I was considering buying.
I had been hesitant to make the purchase because I couldn't physically handle or examine the item and its materials, but I received concise and precise answers to my questions. I really appreciated the speedy response, especially given the time difference—it is currently the middle of the night here. Although purchasing from overseas is more expensive, I have decided to go ahead with the purchase.
2026年7月31日
自発的なレビュー
Hunza G Ltd. からの回答
Hi Kaori,
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that our Customer Care team was able to answer your questions clearly and promptly, and that you felt confident enough to place your order with us. We understand that purchasing from overseas is a big decision, so we're pleased we could provide the information you needed.
It means a great deal to know that our responsiveness made a difference, despite the time difference between us!
Thank you again for choosing Hunza G. We hope you love your new purchase, and if there's ever anything else we can help with, we're always here.
Warmest wishes,
Lily
⭐☆☆☆☆
I had high expectations for Hunza G given the price point (over $250 for a bikini) and the brand's reputation as a luxury swimwear company. Unfortunately, my experience has been incredibly disappointing.
After about a year of ownership, one localized section of my bikini became so worn that it turned see-through, despite me following the recommended washing instructions and taking good care of it. The only aspect of their care guidance I did not follow was wearing it in a hot tub approximately three times over the course of the year—a level of use I personally believe most customers would consider normal while on vacation.
When I contacted customer service, my claim was initially denied because of the hot tub use. Later, I was told it was because the suit was outside the 12-month warranty period, and finally I was told that "multiple aspects" of the care guidance had not been followed, despite no specifics being provided beyond the occasional hot tub use. Although they offered a 20% discount toward another purchase, I declined because I no longer have confidence in the product.
For a brand that markets itself as luxury, I expected a swimsuit that would last longer than a year and customer service that would stand behind its products. Instead, I was left with a $250+ bikini that is no longer wearable.
If you're considering purchasing from Hunza G, I would strongly recommend reading all of the care instructions before buying and deciding whether they fit how you actually use swimwear. Based on my experience, I won't be purchasing from this brand again.
2026年7月29日
自発的なレビュー
Hunza G Ltd. からの回答
Hi Emily,
Thank you for taking the time to share your feedback.
We're sorry to hear that you remain disappointed with the outcome of your claim. Throughout our correspondence, we aimed to be transparent about the reasons for our decision.
As explained, your bikini was outside of our 12-month warranty period and, following our review, we also identified that the care instructions had not been followed on multiple occasions. These care instructions are clearly provided on the label inside all of our swimwear and are designed to help preserve the integrity and longevity of the fabric.
Based on the information provided, we were unable to identify a manufacturing defect. Instead, the condition of the garment was consistent with wear resulting from use outside of our recommended care guidance, which is why we were unable to offer a replacement or refund under our warranty policy.
We appreciate that this is not the outcome you were hoping for. As a gesture of goodwill, we did offer a 20% discount towards a future purchase, although we understand you chose not to accept this.
Thank you again for your feedback, and we wish you all the best.
Warmest wishes,
Lily
I’ve been a customer of Hunza g for…
I’ve been a customer of Hunza g for years and I have most of the swimsuits in most colours. The quality is great and although pricey, they do last well.
Their customer service is unmatched. Would definitely recommend
2026年7月28日
自発的なレビュー
Hunza G Ltd. からの回答
Hi Gemma,
Thank you so much for taking the time to leave such a wonderful review.
We're incredibly grateful for your loyalty over the years, and it means so much to hear that you've built such a collection of Hunza G swimwear. Knowing that you've been pleased with both the quality of our products and the service you've received is exactly what we strive for.
Your kind words about our Customer Care team truly mean a lot, and we're so pleased we've been able to provide an experience that's worthy of your recommendation.
Thank you again for your continued support - we can't wait to welcome you back again soon!
Warmest wishes,
Lily
I had an issue with my bikini and…
I had an issue with my bikini and contacted customer service. It was so easy and my issue was resolved within 10 mins. They sent me out a replacement bikini straight away. Great customer service. Easy to get in touch with and quick response. ⭐️⭐️⭐️⭐️⭐️
2026年7月27日
自発的なレビュー
Hunza G Ltd. からの回答
Hi Katy,
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that our Customer Care team was able to resolve your issue quickly and that your replacement bikini was arranged without any hassle. Providing a smooth, responsive service is something we really strive for, so it's wonderful to know we met your expectations.
We truly appreciate your kind words and your support of Hunza G. We hope you love your new bikini and have many happy adventures wearing it!
Warmest wishes,
Lily
Super responsive
Super responsive, helpful, and professional. Pleasure to deal with
2026年7月19日
自発的なレビュー
Hunza G Ltd. からの回答
Hi Lindsay,
Thank you so much for your kind words! We're delighted to hear you found our team super responsive, helpful, and professional. It was a pleasure assisting you, and we really appreciate you taking the time to share your experience.
We hope to welcome you back to Hunza G again soon!
Warmest wishes,
Lily
I purchased 2 Hunza G bikinis and both…
I purchased 2 Hunza G bikinis and both have not lasted longer than 3 weeks of being worn on holiday. The material started to frail. I reached out to customer care and they said that as the bikinis were purchased from a 3rd party retailer and not direct with themselves, they were not able to assist me. The 3rd party retailer do not stock this brand any longer so also unable to support. If this is a manufactures issue then why cant the manufacturer help?? Feel very let down by Hunza G as for the amount of money spent, i feel there has been no support.
2026年7月17日
自発的なレビュー
Hunza G Ltd. からの回答
Hi Alex,
Thank you for taking the time to share your feedback, and we're very sorry to hear about your experience.
We'd appreciate the opportunity to look into this for you again. Please could you get back in touch with our Customer Care team, referencing your previous correspondence, and we'll be happy to review your case once more.
We look forward to hearing from you and hope we can assist further.
Warmest wishes,
Lily
Worth Every Penny!
I’ve had such a great experience with Hunza G from start to finish. The customer service is genuinely exceptional – my query was answered rapidly with real care and attention, (shout out to Chloe!) and I felt valued as a customer.
The Hunza G products are still just as impressive as when I bought my first HG swimsuit years ago (which is still in pristine condition, by the way). You really do get what you pay for – the quality is outstanding. The swimwear is incredibly flattering, comfortable, and made to last, with the signature crinkle fabric fitting beautifully. I’ve also been so impressed with the towelling coord sets; they’re effortlessly stylish, versatile, and feel luxurious to wear.
It’s refreshing to find a brand that not only creates timeless, high-quality pieces but also backs them up with thoughtful and attentive customer service. I wouldn’t hesitate to recommend Hunza G and will definitely be shopping with them again.
2026年7月20日
自発的なレビュー
Hunza G Ltd. からの回答
Hi PDC,
Thank you so much for your wonderful review!
We're absolutely delighted to hear about your positive experience with both our products and our Customer Care team. We'll be sure to pass your kind words on to Chloe – she'll be thrilled to know she made such a positive impression.
It's especially lovely to hear that your first Hunza G swimsuit is still going strong after all these years. Creating timeless, high-quality pieces that our customers can enjoy season after season is something we're incredibly proud of, so your feedback truly means a lot to us.
Thank you again for your recommendation and for being such a valued member of the Hunza G community. We can't wait to welcome you back again soon!
Warmest wishes,
Lily
Really happy with Hunza’s customer…
Really happy with Hunza’s customer service. Ruby went out of her way to contact the warehouse to ensure my order was delivered on time, when I didn’t press express delivery.
2026年7月17日
自発的なレビュー
Hunza G Ltd. からの回答
Hi Beth,
Thank you so much for your lovely review!
We're delighted to hear you had such a positive experience with our Customer Care team. We'll be sure to pass your kind words on to Ruby – she'll be so pleased to know her efforts made a difference.
Our team always strives to go the extra mile wherever possible, so it's wonderful to hear that your order arrived in time for you.
Thank you again for choosing Hunza G. We hope you love your new purchase and look forward to welcoming you back again soon!
Warmest wishes,
Lily
Sheds microplastics
This swimsuit is poor quality. It realllly bothers me that this company would even bother with a Sustainability section on their website when their products noticeably shed microplastics after every swim (I am aware every swimsuit sheds some but this extreme)... I was covered in little black bits of the swimwear coming off onto my body and now it just continues to unravel slowly, like it's not properly hemmed. It's unjustifiable to not solve this basic problem.
2026年7月13日
自発的なレビュー
Hunza G Ltd. からの回答
Hi Sarah,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience.
This is not something we've encountered before, and we'd really like the opportunity to investigate it further. Please could you contact our Customer Care team at customercare@hunzag.com with your order details and a few photos of the swimsuit? Our team will be happy to look into this for you.
We look forward to hearing from you and resolving this as quickly as possible.
Warmest wishes,
Lily
Hunza G Ltd. からの回答
Hi,
Thank you for your review!
We're so pleased to hear you had a great experience with our Customer Care team. Providing helpful and attentive service is something we pride ourselves on, so it's wonderful to know we met your expectations.
We really appreciate your support and hope to welcome you back to Hunza G again soon!
Warmest wishes,
Lily
Exceptional service
I have experienced exceptional service from the customer care team. They were not only responsive but also super helpful in resolving the issue I had. Thank you
2026年7月13日
自発的なレビュー
Hunza G Ltd. からの回答
Hi Kassandra,
Thank you so much for your kind words!
We're delighted to hear that you had such a positive experience with our Customer Care team. Providing responsive, helpful support is incredibly important to us, so it's wonderful to know we were able to resolve your issue and leave you feeling well looked after.
We really appreciate you taking the time to share your experience and hope to welcome you back to Hunza G again soon!
Warmest wishes,
Lily
Wanted to love it but who makes a…
Wanted to love it but who makes a bathing suit that isn’t chlorine resistant- especially for children!!
Got myself and my girls matching sets, understood that chlorine could cause fading but not to the extent it has. One of the lilac swimsuits is basically beige now after a week on holiday. What a horrific waste of money.
2026年7月8日
自発的なレビュー
Hunza G Ltd. からの回答
Hi K.S,
Thank you for taking the time to share your feedback. We're so sorry to hear about your experience, especially as we appreciate how disappointing it must have been after purchasing matching swimwear for both yourself and your children.
We'd really like the opportunity to look into this for you. Please could you reach out to our Customer Care team at customercare@hunzag.com with your order details and a few photos of the swimwear? Our team will be happy to review your case and assist you further.
We look forward to hearing from you and hope we can help resolve this.
Warmest wishes,
Lily
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